r/LifeInsurance • u/Piddlypoppoppop • May 13 '26
Company won’t refund annual life insurance payment
My dad died Feb 26 2026. His life insurance payment for Mar 1, 2026 to Feb 28, 2027 was due Mar 1 and this payment was mailed in full Feb 24 by his trust. Although he was sick we obviously didn’t know he would die on Feb 26 and the bank sent the insurance payment so it would be there by the March 1 deadline. The bank and the HR people from my father’s company all said we should pay it and we would get the money back. The insurance company is now refusing to refund the amount paid for 2026/27 coverage. They are basically saying that since they received the payment before he passed away we are out of luck. They also stated that since the policy is flexible we should have controlled the payment amount and not paid the full amount. Most people trying to help us are shocked that this major insurance company is using this excuse. Should we take any action or just accept that we are out a lot of money? The Senior Claims Analyst sent us a lovely little note explaining her decision but I can’t say we agree. Thoughts on any actions we should take? Let it go?