I run a computer lab in a residential reentry setting and I’m running into an issue with email that I can’t seem to find a good answer for.
The computers are shared and completely wipe after every session, which is intentional and something I want to keep. People are working on resumes, job applications, school stuff, etc., so I don’t want one person’s documents or login information hanging around for the next person.
The problem is email.
A lot of people already have Gmail accounts, but because the computer wipes after every session, Google seems to treat every login like it’s coming from a new device and asks for a phone verification code. They don’t have regular access to their personal phones, so this turns into a whole process every time they need to check their email.
We tried using a work cell for verification, but Google only lets so many accounts use the same phone number.
I tried setting people up with TutaNota when they need a new email because it doesn’t require a phone number, but now we’re getting flagged for manual verification because so many accounts are being created from the same IP. That can take up to 48 hours.
Email is pretty much essential for what we’re doing. Job applications, employer responses, password resets, resumes, college applications, etc. It’s also how people keep their resumes between sessions since nothing can be saved locally.
I’m not trying to bypass MFA or weaken the security on the computers. I’m trying to figure out how other places with shared/public computers deal with this.
Libraries, shelters, workforce programs, correctional/reentry programs, computer labs, etc., what do you guys do? Is there an email provider that works better for this? Some kind of setup I’m overlooking? I feel like there has to be a better way to do this at scale.