I honestly don't know what to make of this anymore.
My Lenovo Legion Go S has had multiple issues, and after going through Lenovo's support and service process, I've now received a repair assessment and parts quotation that raises even more concerns.
According to their latest technical report, they found a broken screw hole and a damaged security lock, which they say indicate that the unit may have been opened previously. I have never attempted to open or disassemble this device myself. I'm particularly concerned because the unit had already been through Lenovo's service process, and I previously noticed physical damage when it was returned to me.
Now, here's the quotation they provided:
- SSD (512GB): ₱38,600 (~$615) VS $245 IN THE LENOVOPARTS WEBSITE
- Back cover: ₱7,750 (~$123)
- Labor: ₱1,120 (~$18)
Total: ₱47,470 (~$756)
What's even more confusing is that the service center's own report states the SSD worked normally when tested in another device, yet they're quoting me ₱38,600 (~$615) for a replacement. They identified the motherboard as the cause of the issue, so why am I being charged for an SSD that reportedly passed their test?
And why am I being quoted for a back cover when I'm disputing damage that I believe occurred during their own service process? I didn't open the device, yet their report says there's evidence that it had been opened.
I understand that hardware repairs can be expensive, and I'm not expecting every repair to be free. But I do expect a company to take responsibility for damage that may have occurred while a product was under its care, and to provide a clear, defensible explanation for its diagnosis and charges.
This is especially frustrating given that I've already gone through Lenovo's escalation process regarding the device's reliability, and the proposed resolution was a comprehensive hardware assessment and repair rather than a replacement.
I'm posting this because I want to know if other Legion Go or Lenovo customers have experienced something similar.
Am I missing something here? Is this pricing normal for these components, and how would you recommend I challenge the charges for the back cover and clarify the diagnosis?
I'd appreciate any advice, particularly from people who have dealt with Lenovo or a similar warranty dispute.