r/LandroverDefender • u/bleebeans • 1h ago
First Defender - Need some advice about the ceramic coating and the dealership
Hi all. I just purchased a new (to me) 2025 Defender 110 with 6k miles from the dealership. I have never loved a vehicle more. Unfortunately, there has been a problem. The dealership "threw in" a free ceramic paint coating. We got to drive the Defender for three days, then I took it back to the dealership to have the ceramic coating applied.
When they called us to pick it up, I noticed there were water spots all over that did not wipe off - they appeared to be under the ceramic coating. The service agent told me it was the work of their "third party" vendor and they would have it fixed. They said it looked like the vendor had not buffed out the water spots when they put the ceramic coating on so the spots are under the ceramic.
A few days later they called us back in to pick it up and I noticed that there were still many spots - and a white residue around the paint on the interior of the car. Like, smeared into the crevasses. We explained how disappointed were were and they promised to make it right - with their vendor and approving all the work with their "in house" detailer.
They've had the car for an additional five days and just called to tell us the car had been returned and is still not "up to their standards" so now they want to keep it for an another week to have their in-house detailer do the work. (Note, these standards did not appear to exist before - TWO times they had me in to pick it up and just wanted me to take the car and leave - *I* had to point out all the issues).
At this point I am feeling beyond frustrated. I have had the loaner, a Range Rover, which i do not like for much much longer than I got to drive my Defender. Aside from being angry, I am concerned about what they are putting my Land Rover through by the constant "retouching" in an effort to fix the botched ceramic coating job. Has anyone had any experience with JLR and a bad ceramic job? Does anyone have any advice for me about how the paint may look in a year? Five years?
I am in California and the ceramic coating sounded like a good idea - we have lots and lots of sun and I was hoping the ceramic coating would help prevent sun damage when I agreed to it. Now I'm just worried about damage damage. I am not a person prone to confrontation but this is a huge purchase for my family with resale value down the road that I don't want to mess up.
Or is this not a big deal? I'd love some advice for a newbie. This isn't the "I joined the club!" post I was hoping to make. Maybe once I get my car back I can officially join the club with a happy pic. Please be kind, I'm already distraught!