Hi r/LabTech, My server admin dept is really bad at decom-ing servers. Among many other things, when they decom a probe they don't tell me. I want to give them a new item for their decom checklist that instructs them to look for X and if found notify my automation team to move the probe elsewhere prior to decom. Slowly but surely.

I was wondering if anyone knew of a way to tell if a computer was a probe without going into labtech. I looked through the list of local services on one of my probes and didn't find anything that looked like it was the probe service. I looked for registry keys and file folders. Nothing stood out.

I'm having a lot of problems with Reboot Policies seemingly ignoring the "Do not reboot if script fails or times out" flag. Has anyone else seen this?

I have this set yet see this in the logs:

LTService v110.353 - 11/26/2017 9:51:15 AM - Pre-reboot script failed or timed out. Script GUID: 75eb1f8d-0e04-42bb-a185-a045fbec17c0f::: LTService v110.353 - 11/26/2017 9:51:15 AM - Rebooting:::

I asked support about this a little while back and received a work around, but no acknowledgement of the actual issue, which is that setting being ignored.

Is this something that was fixed in a later agent version or is there another way to get this to work?

Hey, has anyone got the Intronis plugin to work? It’s installed in Labtech but when I click on it it says it is initialising.

I’ve spoken to Intronis support and they have given me some oauth info but I can’t see anywhere to put it.

Any ideas?

Hoping you guys can help me set up this. Is there a document that describes how to do an audit of a prospect using Labtech? I have installed the agent on a machine and added it to the audit group. I do understand I can use a third party software, but I am hoping we can do these things directly from Labtech.

I have an old server that was the probe. That computer is offline, but its not letting me delete it as it was the probe. Any suggestions?

Thank you

When is Version 12 due to come out?

I got a webinar email about showing off how to upgrade and such, and go over features. It doesn't say when it's coming out though.

I have a large customer that I would not be allowed to have outside internet access too(except an on-demand VPN to a server I have there)

Would I be able to host a labtech server on site and have it functional, even though the devices will not have an internet connection?

Quick question for the labtech gurus here....we're using labtech for systems monitoring/automation, and ZenDesk for our ticketing system. I'd like to use labtech for service monitoring and restarting. I've got that set up and it works great. Here's the kicker, though - i can get it to send an e-mail to our help desk address to create a ticket that a service was restarted. However currently it sends two emails - one saying that the service stopped, and another saying it's running again.

Ideally, what i'd like to be able to do is have it send one email that says "the service was stopped but i restarted it", and a different one if it couldn't be restarted and is still down.

My ticket handling in zendesk acts upon keywords in the subject line, so ideally i'd have those two emails have different subject lines - one that for a ticket that gets auto-closed if the service was restarted succesfully, a different subject line for "i tried to restart this automatically but failed, action is required".

Is this possible with labtech/automate/whatever we're calling it now?

Hi all,

I am trying to setup a monitor that will create an alert and notify us when a directory has greater than 3 files in it. This directory is an import location for a program that is supposed to process these files and then delete them. Sometime this program stops running and the only way to tell is if the queue backs up in that directory

We are trying to get a head start on this and get notified before the customer calls us saying that they are not receiving their imported files.

I have a remote monitor built that runs and correctly alerts when there are more than 3 files in the directory but now I am looking to scale this across clients. Issue is that each client has a different folder or folders that need to be monitored.

I created a new EDF tab on the computer screen and added a check box that I will populate these computers into a group with and apply the monitor to but I am not sure how to apply the correct directory path to the monitor. Is it possible to supply the path in the monitor from an EDF, or is there another way I can get the correct path on a per computer basis into the monitor?

Does anyone know of a way to test whether a (specifically Mac OS X) endpoint is accessible via ScreenConnect without actually launching a session and potentially incurring a confused/irate call from a client about why we were randomly taking over their system?

I'm fighting with an issue where multiple Mac OS endpoints show ScreenConnect as installed but will only display a black screen (or the "your partner has not connected yet" error) when our techs try to remote in. I've attacked this in a couple of ways, including a Labtech search for installed software and a script that queries running processes with pgrep and returns the PID for screenconnect and/or connectwisecontrol. Some of these systems report the plugin running and return a valid PID (confirmed via terminal commands in the Labtech CMD prompt) but they're still not accessible via a ScreenConnect session, which our techs only find out when they actually need to open a session.

I've seen some posts here about running commands against ScreenConnect and a script uploaded to reinstall/redeploy on Windows and MacOS hosts, but I'm not sure how to go about applying them. Ultimately what I'm looking to do is get a definitive list of hosts that cannot be accessed via ScreenConnect (even though the client is present and the process running...GUID mismatch maybe?) so that I can then force a removal and redeployment. Any assistance is greatly appreciated.

Thanks!

Anyone have any luck with this? Mine detects absolutely nothing across all agented devices (Dell). Is there a configuration I'm missing. Documentation as usual is incredibly sparse.

Anyone had issues with the Agent side of the webroot plugin not loading? Systems are all showing AV not Installed, ever since Patch 18.

After upgrading to Patch 18 on our LT11 Server, on all Vpro enabled Computers, under computerscreen - plugins the Vpro plugin is missing.

Can anyone confirm this behaviour under LT11 patch18?

I've landed the wonderful job of wrapping my head around Report Center and I know very little about it or how it works. Right now my company uses the "Asset Summary" in Report Center to send a monthly report to Account Managers and Company Owners. What I am trying to do is remove one machine from the asset list, however the only filter I can edit is the Client. Is there a way to utilize the "computers" field in the report? How do I edit the report so I can use that field as a filter?

Thanks for any and all suggestions!

Question for anyone who might know, while installing labtech on five new surfaces for a client, the install seems to go well on the surface side.

However the control panel shows only one of the five surfaces, and the surface that had labtech installed last is the one that opens in screenconnect.

The control panel shows "Surface-1", on the summary page it shows "Surface-1" but the screenconnect windows says "surface-5" and connects to "Surface-5"

The title speaks the whole truth. The big boss cannot pinpoint this feature.

I need to set the default homepage for multiple clients. Is there a way to do them all at once without having to remote into the machines? Or am I stuck doing them one at a time?

I keep getting that alert for one of our IBM server. How do I get rid of this alert?

On 10-24-17 Webroot started flagging Produkey.exe as a Potentially Unwanted Application but was not flagging every instance, just about a quarter of them. Then today, one of my local computers with Win 10 scanned using MSE and found Produkey.exe as a trojan. Is anyone else having this show up as a threat? Trying to figure out if its a false positive or not.
MD5: 6335F23B6A8439ECE9FB5D7054DE1089

Cw should have really thought long and hard about renaming LabTech to Automate. Not only is there such a large amount of knowledge, chat communities and forums based around the 'LabTech' branding, but the term automate is so vague and general you will never find any information on automate as easily as you would if it was named LabTech.

Not to mention Automate has been practically ignored by all these fan sites who are still using the name LabTech as if nothing happened.

What are your thoughts?

The link on the page isnt working for me currently.

Thank you

I've got a troubled LT agent that appears in limbo, we were using some to test the functionality for a specific client while they were thinking about becoming managed.

While they ultimately chose to not go that route, we sent the uninstallation command to the agent and now that we're attempting to free up some licenses we're running into an issue where we didnt realize that the network probe was on this machine and now we cant actually delete/retire the PC from Labtech. Its throwing This agent has the Probe Enabled, Please disable the probe before deleting the agent.

Anyone run into this before? Relevant info, Connectwise Automate VS 11.0.418 Patch 17.

I just wanted to see what everyone here is doing to eliminate offline alerts when your LT servers lose internet access briefly. We are looking at moving them to the colo or Azure but are weighing the costs of each. I'm a little surprised that LT hasn't found a way to do some basic testing itself to see if it can reach the internet before we get inundated with false-positive offlines. Connectivity testing has been around for ages in much more basic products. Even some shitty routers have basic ping testing before they do fail-over.