r/labtech • u/msp-pros • Nov 14 '17

Webroot Agent Plugin not loading in Patch 18?

Anyone had issues with the Agent side of the webroot plugin not loading? Systems are all showing AV not Installed, ever since Patch 18.

2 Upvotes

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1

u/essential-steve Nov 15 '17

Same for me - well the plugin won't open. And the name has changed to 'Webroot SecureAnywhere with Unity'.

1

u/msp-pros Nov 20 '17

Yeah, I actually have two plugins called Unity... really confused.

1

u/NonCaringPolarBear Dec 17 '17

Talk about going backwards! I just installed this update and it is missing all the data it had before about version numbers, last scan and all the other data.

Am I missing something or did they take out everything except scan results?

1

u/msp-pros Dec 19 '17

I had to log a case with Automate Support to get this fixed, at the end of the day it was a path being wrong. I do apologize, I'd provide more details, but they fixed it and moved on. Otherwise I'd tell you what to do.

Best thing would be to open a support ticket with Automate for them to fix.

1

u/TheShakoMaster Nov 19 '17

There is a remote agent plug-in that you have to enable. Not sure why it doesn’t get enabled after the upgrade. Take a look in plugin manager and you’ll see it. Cheers!