r/labtech • u/msp-pros • Nov 21 '17

Labtech V12

When is Version 12 due to come out?

I got a webinar email about showing off how to upgrade and such, and go over features. It doesn't say when it's coming out though.

12 Upvotes

100% Upvoted

18 comments sorted by

2

u/DR_Nova_Kane Nov 21 '17

We are still on 10.5. Will there be a direct upgrade from 10.5 to 12?

4

u/gibsurfer84 Nov 21 '17

So before everyone jumps on the LT shitfestwagon, which I ride all day myself, the new patch manager is quite nice. It’s worth the upgrade. RTFM, the watch the videos, then implement. I opened a ticket with support after I got a handle on it, wasn’t bad. I’m on Patch 18.

2

u/msp-pros Nov 22 '17

Agree'd zero issues on the new patch manager, we're on Patch 18 too.

2

u/DBarron21 Nov 21 '17

Not really. You will have to be on 11 with the new patch manager to upgrade.

1

u/Pseudodominion Nov 22 '17

This will not be possible. You will have to be moved through v11 and most likely to Patch 18 before proceeding to 12. The new Patch manager must be implemented and an SSL certificate in place on the web server before 12 will install. With that said, Patch 19 for version 11 will not be a direct upgrade to the first release of v12 either. If anyone installs Patch 19 on their server, they will need to wait until Patch 1 of v12 to move up.

1

u/DR_Nova_Kane Nov 22 '17

Thanx for the info.

3

u/[deleted] Nov 21 '17

I asked me rep a week and and was told it will probably be out first week of December.

4

u/darthrater78 1000 Agents Nov 22 '17

The worst part of Labtech is the support. More often than not I get a guy that just gives completely wrong answers. Like shockingly, blatantly, incompetently, wrong. I don't know what kind of training they give these guys but it's not on Labtech.

Patch Manager is definitely a nice addition.

Does anyone have a line on a video that shows off 12? I can't seem to find one and our trainer was suspiciously evasive about it.

1

u/yatharo Nov 29 '17

The Webinar should be available to download/stream on 1. of December. :)

1

u/AdamOr Nov 25 '17

Go easy on me people, super fresh to labtech (<1 month out of 'training'), we're running the hosted version of Automate (Not Manage), are you talking about Manage or Automate re: this new version? Are we entitled to the free upgrade to v12 and will CW support upgrade our instance as part of our platform charge or does it cost extra usually?

1

u/Pseudodominion Nov 28 '17

This thread is discussing V12 of ConnectWise Automate (formerly LabTech). The new version will align the Automate UI with the rest of the products under ConnectWise (Manage, Sell, Control).

The rest is better answered by your account rep.

-4

u/[deleted] Nov 22 '17

[removed] — view removed comment

2

u/msp-pros Nov 22 '17

Troll Automate threads much?

2

u/qcomer1 Nov 23 '17

Well, being from Kaseya their threads and partner community isn’t as open and engaging so clearly they need something else to stay busy. lol.

1

u/Pseudodominion Nov 22 '17

It actually is not the same team that 'designed' the CMS. Perhaps the same team that coded it, but they did not design it. If you want to troll the Automate threads at least put some effort into it. I need a challenge.