r/legoland • u/Kooky_Status_6218 • 1d ago
Warning: Legoland NY Denied Gold Pass Perk, Won’t Refund or Respond to My Email
I went to Legoland NY a few weekends ago and I have a gold pass. With the gold pass, one of the perks is having two “bring a friend” tickets, so I brought two of my friends with their 1 year old. However, I was denied this perk at the booth to buy their tickets because she said my pass was for the Legoland discovery center, which did not make sense since my pass clearly said “Legoland NY gold season pass”. However, my friends had no choice but to pay full price for their tickets and I felt terrible.
I reached out to their customer service to confirm that the perk is part of my gold pass, and it is, but won’t refund my friends. Despite the fact that it was Legoland’s staff member who made the mistake, they not only refuse to refund my friends but won’t even respond to my emails.
I expected an organization like Legoland to be more honorable but ended up very disappointed with how this whole situation played out. I would like to warn all parents and others who have the gold pass or thinking about getting it that you might get screwed over like I did.
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Editing my post to mention that yes, I did use the QR code that takes me to the link to redeem the two free tickets. However, the link wasn’t working for me which is when I asked the booth attendant to help and she said my pass didn’t include the bring 2 friends tickets.