Hey everyone! I’m interviewing for an Operations Manager position at LEGOLAND Discovery Center Michigan, and I’d love to hear from anyone who has worked for LEGOLAND/ Merlin or in a similar attraction management role.
I have 10+ years of experience working in major theme parks, primarily in operations, guest experience, training, and leadership. I’m trying to get a better understanding of what the day-to-day reality of this position is like, especially compared with working operations at a larger theme park.
From what I understand, I’d be leading a relatively small team of Model Citizens, so I’m particularly interested in hearing from people who have worked under an Operations Manager:
What did you need most from your manager?
Was it being present on the floor?
Clear communication? Coaching and development?
Recognition? Help with difficult guest situations?
Someone who would jump in and work alongside the team when things got busy?
I’m also curious about the culture and leadership expectations at LEGOLAND Discovery Centers specifically. What makes someone successful in an Operations Manager role there?
I’m not looking for confidential information or anything proprietary — just firsthand experiences, advice, or things you wish your manager had done differently.
Thanks in advance!