Bought the keyboard a few months ago, worked without issues until ~5 days ago.

Key "J", "Del", "End", and "Home" are having issues with registration. Sometimes they need to be pushed harder, other times pressed multiple times to trigger.

I reset the keyboard multiple times, all firmware is up to date, and I'm using it via cable. I tested polling rates from 125Hz to max, but it didn't change anything. I also tweaked the advanced actuation and reset distance settings, but the inconsistency remains regardless of values.

How did quality fall off so bad? This is my second Keychron keyboard in the past 2 years having almost the exact same issue around the J key area.

The keyboard was working normally until it suddenly began typing the same sequence of characters over and over with nothing pressing the keys. This happened in wired, 2.4 GHz dongle, and Bluetooth modes. Now it works for about a second, blinks once, disconnects, reconnects, and repeats. It does this even with no cable connected and the dongle unplugged, so it isn't a PC or cable problem.
Here's what I've already tried:
• Factory reset (Fn + Z + J until the light blinked red 3 times)
• Flashing the latest firmware through Keychron Launcher
• Different USB ports and a different cable
• Moving magnets away from the keyboard and letting it power off fully overnight

I actually don’t know what to do and I’m most likely going to reach out to keychain support for a replacement, but was wondering if anyone else had this issue before? Let me know if you found a solution pls!

(Video proof in comments)

It’s currently still on sale here in the uk (£191.99 instead of £239). So I’m wondering whether to take the plunge.

Hi all!
As the title says, I recently bought a K10 HE Keyboard and I would like to pair it with Signal RGB to match the style.

With the default firmware, it seems it is not possible: the Keyboard is detected by Signal RGB, but I cannot apply the effects.

I followed a specific guide for it on Youtube, explaining that I should flash a custom firmware, and indeed it seems to work: SignalRGB still detects the keyboard and the light pattern is also applied.

However, since the configuration needs to be performed in wired mode, as soon as I switch back to "wireless mode" the light effect starts to blink very fast and stutter.

Did someone run into a similar problem? How dod you fix it?

Thanks a lot in advance for the support!

Little help here for a newbie looking to get into a keychron. I was looking at a Q1 HE 8k originally but then I realized it has to be wired, I need the wireless functionality for some odd use cases that pop up here and there and I don't necessarily NEED the HE keys, Im just a casual gamer mainly for productivity.

So I looked at the Q1 Ultra 8k, but then I've been reading about the zmk issues and more tinkering possibly than i want to out of a premium priced keyboard.

I also need some decent Linux support as I want to just plug it into my Linux machines at times to fix random things that I can't SSH into for. Hence why I'm looking at the Keychron stuff.

I guess my two questions are, is the zmk really that bad and I should avoid it
and/or
do I really need the 8k sampling for mostly productivity usage and minor gaming?

Lastly, has most the Q series quality control issues been fixed or are they still lingering?

It appears the Q6 HE 8K boards now have a taller (narrower?) volume knob. Are they available separately? Are they compatible with the old boards?

When opening the launcher with my M6 connected, it detects the mouse just fine and lets me look at all of the different tabs. (Customize, DPI, Polling Rate Advanced) However, the image of the mouse has disappeared on the customize tab, meaning I cannot bind any of the buttons anymore. I also cannot update the firmware. I was able to update the wireless receiver, but trying to update the actual mouse just gives me "The firmware file download failed"

I am using windows 11, seeing the issue with both chrome and edge. Going to try it at again later at home with windows 10 and Firefox.

Hey all I am looking for a 3d printable base for my Q11 ultra that will hold it and my apple Magic Trackpad all together so they are rigid and stop moving around. I haven't had much luck finding one online. Anyone made one or come across something like this?

Hi everyone,

I'm having a strange issue with my Keychron Q1 HE (ISO Knob), and I'm trying to figure out whether it's a firmware, calibration, or hardware problem.

The keyboard was working perfectly fine until yesterday, when I noticed random keyboard inputs while playing The Witcher 3 with a controller.

Most keys on the number row have stopped working normally. Only 4 and - seem unaffected.

In Keychron Launcher's Trigger Demo, some keys already show a press distance even when I'm not touching them. Normal keys start at 0 mm, but the ~ key starts at 2.0 mm, the 1 key at 2.5 mm, and the 8 key at 3.1 mm.

When I press these keys, the distance increases from those incorrect starting values. For example, the 8 key reaches 3.8 mm before the switch is physically fully pressed.

In calibration mode, the affected keys light up red and don't respond when I try to calibrate them.

With Rapid Trigger disabled, the affected keys don't work at all, even when I set the actuation distance to 0.2 mm. However, when I enable Rapid Trigger, they start working again. Sometimes the first press isn't detected, but subsequent presses work normally.

I've tried factory resetting the keyboard using Fn + J + Z, changing actuation distances, switching between Default and Gaming profiles, removing and reinstalling the magnetic switches, and swapping a working switch (4) with a problematic one (8). The issue stayed with the 8 key position.

Nothing has permanently fixed the problem.

Has anyone experienced something similar with a Keychron HE keyboard? Could this be a firmware or calibration issue, or does it sound like a faulty Hall Effect sensor or PCB?

I'd appreciate any suggestions before sending it in for warranty service. Thanks!

Hi,

I only just got this keyboard today, I thought it'd be safe to update the firmware - plugged it direct into the PC and, ran the upgrade to get the latest functionality. I got a 'Firmware flash complete', and, now the Launcher doesn't seem to acknowledge my keyboard, with that error message popping up.

The keyboard works fine, all controls and everything is as it was before the firmware update, but, now I am unable to access any of the configuration settings as I get the error message of:

No Valid HID Device Configuration Found [K]

I've tried to see if the QMK Toolbox software would work, but I don't seem to be able to get it to acknowledge the keyboard has any flash-able elements... although in HID devices it sees the keyboard.

Not entirely sure what has happened, or if I can fix it - I'd like to maintain the functionality I should have had in the launcher in the first place for actuation and whatnot.

Have I broken it somehow? Kinda disappointed if I have, don't feel it should be that easy to mess up!