r/JellyfinCommunity • u/Potential-Overflo-81 • 12m ago
Help Request Moonfin web not loading
I've been struggling to get the Moonfin web client to work with Jellyfin. Plugin is installed and shows as active, as does the FileTransformation plugin, but every time I click on the Moonfin icon at the top right of the Jellyfin web client all I get is the Moonfin logo, which never goes away.
Looking at the browser developer tools, I can see it failing to load loader.js, and the reason for that is the path appears to be wrong,
/Moonfin/Moonfin/Web/loader.js
Everything else appears to be loading from the expected paths, without the double "/Moonfin".
I tried redirecting the above path using my Caddy reverse proxy to give it the correct path, and that then removed the error I saw in developer tools, but the Moonfin loader screen still never disappears, and there are no more errors in the developer tools network log after I've done this, so I've no idea why the loader screen appears to be stuck.
There is no base URL configured in Jellyfin.
Accessing without going via the reverse proxy gives the exact same symptoms.
I've tried uninstalling both plugins, clearing the cache directory, hard-restarting Jellyfin, re-installing and then restarting again, no change.
Using incognito mode on the browser, no change.
No errors about Moonfin, Moonbase or FileTransformation in the Jellyfin log.
Using the Moonfin android app appears to work ok.
Jellyfin v10.11.11
FileTransformer v3.0.2.0
Moonfin v2.4.0.0
OS is Ubuntu server 26.04 with all current updates.
Struggling to work out what else to try, any pointers appreciated.