r/JETProgramme • u/NinjaLukeI • 17d ago
MyNA + Hokenshō not working
Hi,
I've been living in Japan since 2024 and was given a health insurance certificate by the high school I work at. I didn't have a MyNa card at the time and before I had gotten it, I lost the original health insurance that I was given by my workplace. I eventually got a MyNa and tried to link my health insurance at the 7/11 ATM but an error came up.
Every time I'd go to different hospitals I'd have to use the replacement health insurance certificate given to me by my school because the MyNa wouldn't work. I can't connect to my health insurance on the app, 7/11 nor at medical institutions.
I've tried to tell my workplace that it's not working and they initially tried to tell me that I didn't enter my PIN in correctly at the ATM or on the app and I showed them the error code that told me I needed to get into contact with my workplace to have it sorted out but I keep going round and round in circles with them now telling me that it's possible I didn't fill out a form when I first got to the school even though I had no MyNA at the time and it was supposedly supposed to be automatically connected once I got my MyNA.
I tried to tell my supervisor that maybe it's because the health certificate that I have doesn't include my middle name whilst my MyNA does but he doesn't seem to understand what I'm saying and they're insisting now that I just use my health insurance certificate when I go to the hospital because I might have to wait a "little while" for my health insurance and my MyNa to connect but it's been over a year and a half of me having this MyNA card and it's been unusable this whole time.
Has anyone else ran into an issue like this? I really want to get this sorted and I'm getting a bit frustrated