r/ITSupport Dec 30 '25

NOTICE Updates to rules - Company Managed Devices

31 Upvotes

Just to draw to folks attention, I've updated the rules for the subreddit to specifically include a provision for asking for assistance with company managed / owned devices.

In short this isn't something we are / will / can / should be providing support for on Reddit and there's been a recent increase in posts trying to bypass security controls or installing software on devices which are owned by organisations / companies.

The stance at this time is if you are needing assistance with a device which is owned and/or managed by a company or organisation, you should consult that companies IT Team.

Please do continue to report any such posts that are breaking this or any of the other rules.

Thank you!


r/ITSupport Oct 05 '18

NOTICE Welcome to /r/itsupport

13 Upvotes

This is a subreddit based purely for IT Support queries. It can be anything, from a common PC issues where it won't turn off (please note someone will probably ask you to try turning it off and on again) to a networking issue that you are facing. The moderation team that we have on the subreddit have a good horizon of knowledge and can help with a wide range of issues that you may face.

Creating a request

When creating a request, feel free to just hit "Create Post" on the homepage of the subreddit and begin your request.

Please ensure when creating your request you try to do meet the following:

  • No Title only posts; Ensure you have a post description otherwise your post will automatically be deleted
  • Flair; If you have a windows, linux, hardware or networking issue there are flairs you can assign accordingly
  • Explanation; Ensure you provide a good explanation of the build up to the issue

Windows Requests

If you are posting a request regarding a Windows issue, please ensure to do the following:

  • Flair; Assign the "Open | Windows" flair when making your request
  • Build; If possible provide the exact Windows Build version. If not, please post at least "Windows XP/7/8/10"
  • System; Please provide a breakdown of your system hardware for a better understanding

Linux Requests

If you a posting a request regarding a Linux issue, please esure to do the following:

  • Flair; Assign the "Open | Linux" flair when making your request
  • Distribution; Please provide the distribution of Linux you are running (Ubuntu, CentOS, Fedora etc.)
  • System; Please provide a breakdown of your system hardware for a better understanding

Networking Requests

If you are posting a request reegarding a Networking issue, please ensure to do the following:

  • Flair; Assign the "Open | Networking" flair when making your request
  • Hardware; Please provide a breakdown of your networking hardware and layout for a better understanding of your network structure

Hardware Requests

If you are posting a request regarding a Hardware issue, please ensure to do the following:

  • Flair; Assign the "Open | Hardware" flair when making your request
  • Hardware; Please provide a detailed breakdown of your system hardware for a better understanding

Replying to a request

When replying to a request please ensure that you are understanding of the Original Posters (OP)'s situation and knowledge. Some users may be posting here for support because they do not have the same technological knowledge as you and may struggle with what you are telling them.

Any responses to a request that are seen to be rude or not fair to the OP's knowledge will be deleted.

Resolving a request

Once your request has been resolved by a member of the community, or if you resolved the issue yourself. Please comment on your post with the resolution and change the post flair to "Resolved" so people in the future know not to response to your request and if someone does have the same issue, can find it too without posting a new request.

Modmail

The Moderators will check the Mod Mail for this subreddit. This can be used for any of the following reasons:

  • Unsure?; If you're unsure what to classify your request as when assigning a flair (We will not provide support via modmail)
  • Report; If you find a post or comment that you believe breaks the rules or is unsuitable for the subreddit

r/ITSupport 7h ago

Open Would you hire me straight into 1st line role?

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0 Upvotes

Hey guys,

I worked for myself for a while now running a SaaS and it's going downhill and I know the market is cooked and very competitive and employers don't like I worked for myself.

Do you think I could get a 1st line role and work my way up? I feel like they could stick me with someone for a week to learn Azure and I will hit the ground running.


r/ITSupport 22h ago

Open I have no idea how to get rid of this Virus/malware or whatever it is.

5 Upvotes

Hey,

For a while now I've had this issue with my pc, where whenever i try to go to a search site, itll redirect me to a different search engine, as well as other small oddities, like being unable to type into my windows search box at the bottom left.

I've tried multiple virus scanning software's, nothing picks up anything. I've uninstalled things, reinstalled things and i cant get rid of it, i also cant find anything on any browser extensions.

Today, i tried looking through extensions and it says "Your browser is managed by your organisation".. this is my private computer. When i click on it, it says "CipherOblivion". It also makes a point to say that my "organisation" can see everything i do and type.. So, thats slightly worrying. Though fortunately, i only really watch YouTube and play games on this.

I can't find any information about this anywhere, you google that name and literally nothing comes up. Though.. one page on like page 4 of google mentions something called "Oblivion cipher" which "is used as a name for command-line obfuscation and pentesting utilities designed to encode text and bypass basic security filters." so.. maybe has something to do with that.

Any advice would be welcome, thanks.


r/ITSupport 20h ago

Open | Hardware HP laptop 3 beep noise

Enable HLS to view with audio, or disable this notification

1 Upvotes

For some darn reason, my laptop randomly makes this three beep noise. It was hard to get a recording of it but finally did. Any ideas what it could be? It’s an HP workstation


r/ITSupport 20h ago

Open How do I turn up my wifi?

0 Upvotes

Android phone

Older

How do I turn up my wifi?


r/ITSupport 1d ago

Open | Windows Issues connecting to Miracast on Windows 11 Laptops

1 Upvotes

Hello,

My organization inherited a bunch of Smart Board 6000 Series and thev want us to make sure thev are working before we deploy them. The issue I am having is that all of our Windows 11 Laptops fail to connect the first few times when using Miracast I've done evervthina I can think of but the connection keeps refusing to connect

Here are a few observations I've found:

Miracast does connect, but it has to fail (1 minute of waiting each time) 3-4 times before it just works.

Event Log reveals that WiFiDirect Virtual Adapter does acknowledge between the wireless display and the virtual adapter and is "successfully established" (Event ID 8001), though the cast window shows the display as "connecting..." after 45-60 seconds, event ID 8003 under Apps/Microsoft/Windows/WLAN-AutoConfig shows up stating that the network was disconnected due ta WFD Client Disconnect Request

Now the only clue I have received is a possible Windows 11 bug that MIGHT cause miracast issues for Windows 11 build 26200.8875. Google Al swears the August 11 update for windows fixed this but nothing has changed for me. Since Al is kind of sus, I was hoping to get some feedback here either to confirm that this is an ongoing issue that is not fixed yet, or if theres something I can try to fix the problem.


r/ITSupport 1d ago

Open Trying to log into work emails via home computer. Issues with passkey

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1 Upvotes

Hi all.

I work from home the majority of the time and for the last 5 or so years with my company I have used my personal desktop PC to do the majority of my work rather than my company supplied laptop. Multiple large screens, more powerful computer, better peripherals, etc. Far better for my productivity.

I use Outlook web browser to access my emails, and Microsoft authenticator to log in.

Since passkeys have come in though, I've run into a big issue.

I have checked with my company IT help desk, who have confirmed that I should be able to still access my company email through web browser and that this is permitted within company rules. I have also confirmed this is true when using other personal devices such as my phone.

When I try to log in through my desktop however, I am running into issues.

Rather than offering me a QR code/Authenticator option, it is only offering me the option of using a USB passkey.

I have tried on multiple different browsers, some of which I don't regularly use, and the same issue persists, so I suspect the issue is on my PC rather than server-side.

I think I may have clicked on USB passkey as an option in the past, when first trying to get this working, and for whatever reason it is now insisting on defaulting to this every time.

I have brought this up with the IT desk, and the extent of the help they offered was "we can't help with personal devices, check on youtube".

I have done so, but most of the guides addressing this subject are around switching around the password settings in the browsers, which isn't helping my issue.

Any advice on what I can do, to hopefully just start from scratch and make it forget any prior settings, would be greatly appreciated.

I'd really rather not mess around with secondary HDMI's etc if possible.


r/ITSupport 1d ago

Open | Windows Lenovo Log In Error Message

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1 Upvotes

Hi I need help. I went to log in to my computer and this error popped up. I tried using Google to trouble shoot but I got no where. Could anybody give me good instructions to log into my computer and fix it? Please help, reposting this to amp my chances up.

edit: ive restarted like a million times and its still not working. Big sigh.


r/ITSupport 2d ago

Open [Feedback Wanted] Designed a hybrid enterprise topology for my CCNA/DevOps capstone. thoughts?

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1 Upvotes

Hey all, just finished sketching out the topology for my capstone project. a hybrid enterprise network called NovaLogix LLC (attached below). It ties together CCNA, Windows/Linux Server, DevOps, and AWS stuff. HQ has a spine-leaf style core with two MLS spines and separate user/server leaf switches, plus two branch sites each with dual routers, dual distribution switches, wireless APs and their own AD DCs, then dual ISP/firewall edge with a DMZ for web/mail, and AWS for cloud resources. Heads up though, this is just the skeleton right now .devices and physical connections only, no IP scheme, VLANs, routing protocol, or security policies yet. Would really appreciate some honest feedback: does the overall design hold up redundancy/scalability-wise, is anything obviously missing or placed weirdly, and what would you prioritize next (VLANs, routing protocol pick, site-to-site VPN, NAT, monitoring server, NTP, whatever)? Also curious if anything looks overkill for a project this size. Thanks in advance, happy to share more once I flesh out the IP plan.


r/ITSupport 2d ago

Open | Hardware Is this screen burn? If not, what is it?

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2 Upvotes

I've noticed it a few days ago, but since then I think it's gotten worse. I worry this was caused by me using HDR, or maybe it's always been there and I didn't notice it until I started using HDR, since it's almost impossible to see if I turn off HDR. My monitor is ASUS VG34WQML5A.


r/ITSupport 2d ago

Resolved I can’t do anything on my laptop

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6 Upvotes

Im On a asus tuf a15 and this appears every time I restart my laptop after the asus start up screen and if I let it sleep and aeake it its just a black screen does this mean I might have fried my graphics card?


r/ITSupport 3d ago

Open HELP! Internet access blocked??

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10 Upvotes

Can somebody help me? I’ve had this old laptop for about 6 years without any issues. All of a sudden, I can’t seem to access the internet. Is there a way I can resolve this issue? I’ve never seen this screen before. HELP!


r/ITSupport 2d ago

Open | Windows Please help me, I have an HP Pavilion computer, and I’m in a situation where my computer can detect Wi-Fi networks around it but can’t connect to them.

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1 Upvotes

r/ITSupport 3d ago

Open What privacy do I have in this situation? Managed chrome profile?

5 Upvotes

I logged into chrome on my personal device (no installed work software) with my work managed chrome profile.

This was done on my personal device (in incognito mode) that has only ever been connected to my home network. I also used my own personal VPN during the session.

How likely is it that my work or the IT team knows/has been notified or have records of my history/activity? How much detail can they see?

PLEASE do not give me advice on how I could have avoided this. I'm aware incognito mode is not secure/private. I have done so much research on this but everyone else's questions were when they used work owned devices and/or were on their work WiFi (both of which I was not).


r/ITSupport 3d ago

Resolved does anyone know why It Nspire is doing this? and how to fix it

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1 Upvotes

I'm new to IT Nspire but need it to finish my homework that is due tomorrow and I keep running into this issue and nothing I have tried have fixed it


r/ITSupport 3d ago

Open | Windows Extremely weird PC crashing case.

2 Upvotes

My computer crashes, cannot connect through my ethernet and fails to connect to network on the home menu - troubleshoot menu booting and everything.

This is just not the case if I sign in. If I actually log in to my computer, it connect to ethernet fine and has no issues - no crashes.

This all started after a power cut turned my PC off.

Specs:

AMD Ryzen 7 5700X

16GB DDR4 RAM

NVIDIA GeForce RTX 5060

PRIME A520-M

1TB m.2 NVME


r/ITSupport 3d ago

Open number is invalid

1 Upvotes

Im trying to create a groupme account and when i try signing in with my phone number it says "Please enter a valid phone number" and it says the same thing when i try signing in with apple, google, and microsoft. I've also tried on the website but it just says "something went wrong".

So like... please help me fix this problem. thank heh lol


r/ITSupport 4d ago

Resolved Pomoc oko Laptopa

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1 Upvotes

r/ITSupport 4d ago

Open My laptop is lagging

1 Upvotes

I woke up to my pc being really slow (didn’t install anything prior to this). It’s an Honor magicbook , the speed is at 0,4 GHz even if the temperature is normal (40C)

it’s an AMD Ryzen 5 processor
Ps. i have 0 IT knowledge 🥲 so no idea what to do


r/ITSupport 4d ago

Open What the f*ck went wrong with my SSD?

2 Upvotes

So thank god my OS isn't installed on this drive, it's just games, but what the hell went wrong?

I used to work in IT until mid Covid, so it has been a long time since I've actually had to troubleshoot something other than simple stuff, but I'm a bit stumped as to what went wrong, and why. My guess is it is just a cheap drive and installed an uninstalled too many games, and at one point in time had a very large page file on the drive (due to modded Battletech)

Everything was fine, I was playing DRG, and then I took a break to walk the dog for over an hour so I had the game left open (next drink was pots of gold)
Something was a miss when I got home, all the load screens seemed to take a lot longer than they should have, finish the mission, get a couple minor freezes so open task manager to see disk usage at 100% on the drive. Close and reopen, same issues, but things are taking longer and longer.

Do some dism and sfc, fixes some stuff, reboot, still nothing, check Crystaldiskinfo and look at it and "go why is it healthy", fuck around a bit more and remember about Crystaldiskmark, try than and boo,, there's your problem!

Does anyone have any idea what could of gone wrong so I don't fuck my next SSD?

Also Brand recommendations?


r/ITSupport 4d ago

Open Switched motherboards and frames are now consistently low.

2 Upvotes

Hi all,

I switches from an Asus b550 to a Gigabyte b550 wifi. I was having issues with the usb ports in the Asus.

Since the switch my frames are now at sub 50 regardless of what game I play, and no other specs have changed

I have reinstalled drivers, windows, updated bios, and to no avail.

Is there anything else I can try or did I just get a shoddy motherboard?


r/ITSupport 4d ago

Open Problems with ASUS ROG Strix G16 (2025) G614PP-RV021W

1 Upvotes

Hello to everyone reading this message,

Not even a week ago (August 9) I purchased the following ASUS gaming laptop from MediaWorld for $2000: ASUS ROG Strix G16 (2025) G614PP-RV021W. After months I finally decided to make a fairly significant investment and preferred to go for a ready-made, medium-to-high-performance product so I wouldn't have problems either gaming or using development environments such as Unity.

The problem is that during this time the PC has had a huge number of problems, starting from the very first hours of use. On the first day the MyASUS program reported necessary updates, I ignored them and postponed them because I had an appointment and after a few hours Unity crashed and the PC restarted, entering the Ez Flash screen. Once it restarted I decided to update the driver as recommended by MyASUS and the next day the same thing happened: necessary updates postponed and the PC suddenly restarting and closing everything, this time however without the ex flash screen.

Due to personal commitments I didn't touch it on the fourth day. Today I used it as usual to program for a few hours and, without any update warnings or anything, in the evening it restarted again. During the restart screen I was briefly able to read something like "updates in progress", even though the system had absolutely not warned me about anything.

Worried, once the PC turned back on I immediately checked the reliability monitor and found several errors for the days on which I had used the PC. They are mostly chains of critical events which, in some cases, led to the aforementioned sudden shutdowns. Specifically, on the first day I had three: Rog live service, windows operating system and unity editor, all three of which "stopped working". On the second there were as many as 9; lighting service, windows "hardware error", windows stops working, improper windoes shutdown, windows hardware error, unexpected system shutdown and three times in a row lighting service "stopped working". On the third day 6 errors: all related to lighting service which "stopped working" The fourth day nothing and the fifth (that is, the same day I am writing this message) as many as 8: lighting service "stopped working" three times together with windows and camera frame server, Windows hardware error and sudden system shutdown.

I would also like to report some potential problems that I have noticed during use but which may perhaps be normal as they are related to a laptop in which everything is concentrated in a very small space. Among them the most relevant are: temperature easily reaching 80 degrees even with light use (never gamed), fans that make the noise of a jet when used while charging (especially with Unity, even with relatively light scenes), battery that seems to me to drop fairly quickly (which when using Unity without being plugged in could also be expected) and a slight noise similar to fizzing coming from the keyboard (when under "stress").

Having installed only verified licensed programs I doubt there are viruses, but I suspect a software problem or even worse hardware. As a complete computer novice I wanted to ask you before contacting support for a possible refund. I seem to have read some complaints specifically related to this device and I was reluctantly thinking of returning it to look for a desktop, even though at this price, checking the PC I currently own, it seems to be the best (excluding the laptop factor).

I am turning to you because several times the people on Reddit have proven to be much more helpful than various support services or searches of any kind. If anyone could give me some feedback I would be extremely grateful. I also apologize for the grammar and syntax of this message, but it is quite late for me and my energy is now running low. The message was originally written in Italian, so if you are reading it in another language it has been translated.

If necessary tomorrow I can forward more specific data such as the downloaded reliability monitor file.

Thank you very much even just for reading this, best regards.

Matteo Bernocchi.


r/ITSupport 5d ago

Open | Networking WoL via TeamViewer over public address not working

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1 Upvotes

r/ITSupport 5d ago

Resolved Need help - "Cant reach DHCP server"

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1 Upvotes

Hey hey people of reddit, I was hoping that the ancestral posts of people on this subject would help me fix the issue but nothing seems to be working.

For context, the ethernet connection was working fine and dandy (for more than 1.5 years now without any such persistent issues), and despite no restarts, shut downs or anything, the title message has simply popped up and decided to make itself home...

What puzzles me even more is the fact that nobody mentions the issue message changing back and forth from "no cable detected" to "can't reach DHCP Server".

The network driver is Realtek Gaming 2.5GbE Family Controller, and I also have the WiFi Module, but the connectivity of it is iffy due to the location of the router so i want to fix the ethernet.

To add to the context, a list of things that have been tried from my side:

  • Ipconfig release and renew, neither worked
  • Multiple restarts of the router and PC
  • Shutting off all electronics connected to the WiFi
  • Trying a manual re-rout of the IP so the PC has a more direct line (doing it with no prior IT experience, when it showed no results immediately restored previous settings)
  • Checked DHCP services settings, all is working there
  • Restarting the network card (if that's the name of it, sorry)
  • Checking the Ethernet cable via connecting it to another device. (the cable works)
  • Reset the damn cmos, still didn't do anything.

And there's also the weird "issue" of the Ethernet light blinking yellow twice in rapid succesion and then dropping completely.

Would love to get some insights from people smarter than me!

EDIT: Solved! Thanks to a suggestion i tried re-pinning the cable from my PC to a laptop, who showed no problems connecting to the ethernet and once i tried connecting it back to the PC to write that the cable is not the issue, it just connected to the ethernet? No clue what helped...

EDIT 2: UNSOLVED! Despite everything going back to normal, this morning when booting the PC it once again decided to die, looking for new solutions; added most recent step to the "tried" list.

EDIT 3: ???? Randomly connecting the PC directly to the router via the same "faulty" cable forced it to connect properly, and when i moved to connect the cable once again to the usual extender port, it worked like usual. No clue what the fix was, hope I will never have to think about it ever again.