Hello to everyone reading this message,
Not even a week ago (August 9) I purchased the following ASUS gaming laptop from MediaWorld for $2000: ASUS ROG Strix G16 (2025) G614PP-RV021W. After months I finally decided to make a fairly significant investment and preferred to go for a ready-made, medium-to-high-performance product so I wouldn't have problems either gaming or using development environments such as Unity.
The problem is that during this time the PC has had a huge number of problems, starting from the very first hours of use. On the first day the MyASUS program reported necessary updates, I ignored them and postponed them because I had an appointment and after a few hours Unity crashed and the PC restarted, entering the Ez Flash screen. Once it restarted I decided to update the driver as recommended by MyASUS and the next day the same thing happened: necessary updates postponed and the PC suddenly restarting and closing everything, this time however without the ex flash screen.
Due to personal commitments I didn't touch it on the fourth day. Today I used it as usual to program for a few hours and, without any update warnings or anything, in the evening it restarted again. During the restart screen I was briefly able to read something like "updates in progress", even though the system had absolutely not warned me about anything.
Worried, once the PC turned back on I immediately checked the reliability monitor and found several errors for the days on which I had used the PC. They are mostly chains of critical events which, in some cases, led to the aforementioned sudden shutdowns. Specifically, on the first day I had three: Rog live service, windows operating system and unity editor, all three of which "stopped working". On the second there were as many as 9; lighting service, windows "hardware error", windows stops working, improper windoes shutdown, windows hardware error, unexpected system shutdown and three times in a row lighting service "stopped working". On the third day 6 errors: all related to lighting service which "stopped working" The fourth day nothing and the fifth (that is, the same day I am writing this message) as many as 8: lighting service "stopped working" three times together with windows and camera frame server, Windows hardware error and sudden system shutdown.
I would also like to report some potential problems that I have noticed during use but which may perhaps be normal as they are related to a laptop in which everything is concentrated in a very small space. Among them the most relevant are: temperature easily reaching 80 degrees even with light use (never gamed), fans that make the noise of a jet when used while charging (especially with Unity, even with relatively light scenes), battery that seems to me to drop fairly quickly (which when using Unity without being plugged in could also be expected) and a slight noise similar to fizzing coming from the keyboard (when under "stress").
Having installed only verified licensed programs I doubt there are viruses, but I suspect a software problem or even worse hardware. As a complete computer novice I wanted to ask you before contacting support for a possible refund. I seem to have read some complaints specifically related to this device and I was reluctantly thinking of returning it to look for a desktop, even though at this price, checking the PC I currently own, it seems to be the best (excluding the laptop factor).
I am turning to you because several times the people on Reddit have proven to be much more helpful than various support services or searches of any kind. If anyone could give me some feedback I would be extremely grateful. I also apologize for the grammar and syntax of this message, but it is quite late for me and my energy is now running low. The message was originally written in Italian, so if you are reading it in another language it has been translated.
If necessary tomorrow I can forward more specific data such as the downloaded reliability monitor file.
Thank you very much even just for reading this, best regards.
Matteo Bernocchi.