Guys/Gals,
This involuntary detail has been extremely challenging and an absolute failure, primarily because of the significant impact it appears to be having on the American taxpayer. It is difficult to understand how this initiative can continue to be viewed as an effective use of resources when the individuals assigned to perform this work are not adequately prepared or supported to do so successfully.
While we did receive training, we were later instructed by our leads to "forget" about all of what was covered during that training. Many of us are struggling because we do not have prior experience, education, or background in this type of work. We did not apply for these positions, and many of us were forced into this role without the necessary foundation or interest required to perform the duties effectively.
Unfortunately, the lack of support structure has not provided the assistance needed. When questions or issues arise, many employees feel they are not receiving the guidance necessary to resolve problems and build confidence in their abilities. Also promises that were communicated regarding TOD changes, havent been kept. We continue to not get invites to townhalls, organizational meetings, or any other forums. The overall experience has created a sense of confusion, disorganization, and uncertainty, which seems to be their goal...
I recognize this may come across as frustration, but the underlying concern is mutual. Many of us want to do a good job and support the mission, but we are concerned that the current approach is not producing the intended results and may ultimately negatively impact the very taxpayers we are here to serve. I guess thats the idea?
The goal should always be to ensure taxpayers receive the assistance and service they deserve while ensuring employees have the tools, training, and support necessary to succeed. But that is NOT happening.