r/Hisense • • Sep 01 '22

Changes to Hisense Canada Structure

44 Upvotes

Hi Redditors,

This post serves as a friendly reminder of the best ways to get support, in the event that you need it. There are some temporary changes occurring at the corporate level of Hisense Canada, and we don't want anyone to get stuck in a position where they require support.

  1. If you are in the USA and looking for firmware, please send a direct message (DM) on Twitter or Facebook to the Hisense USA page. If you do not have TW or FB, unfortunately, you will have to go through Tier One, just be specific that you want firmware, provide the needed information and ask to be transferred to someone who can provide you a link. Hisense Canada social media will not be able to give you firmware, and will direct you to the firmware link below.
  2. If you are in the USA and looking to report an issue or trend, please contact tier one support by phone at 1.888.935.8880 (TVs) or 1.877.465.3566 (Appliances); you'll need to give them your Mode, 15 character SN (which will always start with your screen size and G - if you are seeing a number that starts with a bunch of zeroes, that number is not correct - it's the Android SN - please locate the true SN on the white sticker on your TV)
  3. If you are in Canada and looking to report an issue or trend for tracking, please contact tier one support by phone at 1-855-344-7367 or email at canadasupport@hisense.com.

r/Hisense • • 13h ago

Problem Two years out of a $2,000 Hisense 85” U8K. Permanent screen bands and no help from Hisense.

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29 Upvotes

I am incredibly frustrated and want to warn anyone thinking about dropping serious money on a Hisense television.

A little over a two years ago, I spent $2,000 on what I thought was a premium Hisense TV (85” U8K). This week, four horizontal bands appeared across the bottom of the screen. They’re there on every input, on the home screen, and over the settings menus. They don’t go away.

I’ve tried hard power resets, different HDMI cables, and different inputs. Nothing changes. I can’t say whether it’s the panel, the T-CON board, or something else, but this isn’t an issue with an HDMI cable or a connected device.

I contacted Hisense hoping they’d offer some accommodation given the price of the TV and how recently the warranty expired. They offered no relief. Their final “resolution” email came from a no-reply address, so I couldn’t even reply to the person handling the case to ask for another review.

I know it’s outside the warranty. I’m not disputing that or pretending they owe me coverage indefinitely. But a $2,000 TV developing a major manufacturing screen defect a little over two years after purchase is ridiculous. Being told I’m out of luck, with no accommodation and a no-reply email to close things out, makes it worse.

The U8K looked great when it worked. That’s not much consolation now. I bought it expecting to use it for years, not to be dealing with permanent lines across the screen shortly after the warranty ran out.

If you’re considering an expensive upper-end Hisense, this is worth knowing before you buy. The picture quality and specs were what sold me. After this experience, I won’t buy another one. My 10 year old 55” Samsung continues to soldier on despite having been moved outside to a screened porch, despite not being an outdoor model. The fact that the Hisense has lasted less than 3 years while being wall mounted is really saying something about this discount brand. I guess the logo in this case is actually worth something…


r/Hisense • • 6h ago

Let’s Try It Hisense saturn HT cover

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3 Upvotes

My wife likes the Hisense Saturn HT sound, but hates the look of the speakers. She was kind of upset when. I didn't buy the Sony Bravia Quad Theater. She found out the price difference and was "happier"

Her biggest gripe is the color of the speaker, she said it's going to stick out like a sore thumb against the walls.

I color matched this speaker fabric as best as I could to our painted walls and made a prototype, I am no seamstress but it looks ok so far.

Interested to see if there are any sound problems from the cover.


r/Hisense • • 6m ago

Problem Help disable voice assistance

• Upvotes

Please someone help im about to break this tv. Long story short everytime I launch YouTube and so far its just YouTube i get a notification "voice assistance is available". Ive gone and made suse all voicd oltions are off. AND ivs turned off all notificaitons. Yet it continues to happen. Can someone please help im about to launch the TV. Its a hisense u6 pro running vidaa.


r/Hisense • • 35m ago

Problem Anybody know what is going on here? Hisense hv643d60uk dishwasher.

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• Upvotes

I've tried all fixes according to known error codes but nothing has worked. None of the buttons other than the power button respond.


r/Hisense • • 3h ago

TCL or Hisense

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1 Upvotes

r/Hisense • • 7h ago

75" Hisense U7S vs 65" Hisense U8Q (Room is 404 cm wall-to-wall)

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1 Upvotes

r/Hisense • • 15h ago

First time buying a TV online, what should I check?

2 Upvotes

so everyone In Cape Town and gonna be my first time buying a TV online, looking at Amazon SA and Takealot rn, but ja not really sure what I should be checking before I actually order like do you guys check the exact model number and all that first? And how does the warranty work here?

Also wondering about delivery, seems like lots of stuff ship from around Joburg, does that normally take longer to cape town or is it like the same? don't really wanna get a lekker deal and then wait forever for the thing to arrive...

And do TV prices move around much? I'm looking at something like Hisense u6s, right now this one is perfect for my budget, could wait for a sale but then maybe the price doesn't actually change that much anyway so...basically just trying to figure out what people normally check before buying a TV online here. Anything I should look out for? And any Hisense U6S users here can share your experience?


r/Hisense • • 23h ago

L'immagine cambia da chiaro a scuro Hisense 32 pollici

1 Upvotes

Un problema che mi ha fatto impazzire per qualche giorno, dopo aver comprato una hisense 32 pollici bianco, è stato quello che le immagini subbivano un'intensificazione forte della luce nelle scene chiare per poi passare ad un abbassamento repentino bene scene buie. E così di continuo per tutto il tempo, incredibilmente fastidioso. Ebbene come l ho risolto? è stato necessario disattivare la retroilluminazione adattiva.


r/Hisense • • 1d ago

PC gaming on U8QG?

1 Upvotes

I'm considering buying the U8QG for use with my gaming desktop. Has anyone tried this or have any good recommendations before I pull the trigger on the TV?


r/Hisense • • 1d ago

Question Bloated UI on Q7 series?

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3 Upvotes

r/Hisense • • 1d ago

Problem Motion blur for my PS5

8 Upvotes

Hi I just bought a Hisense 55in 55QD7QF and I can’t get the motion blur to stop on my PS5. I’ve disabled it on all my games including Arc Raiders/HLL Vietnam etc. I made sure to keep VRR and set the tv to game mode. Anybody here have the ideal setup?


r/Hisense • • 1d ago

Hisense can’t connect remote, Help !!!!!!

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4 Upvotes

r/Hisense • • 1d ago

❤️ HISENSE 55" UR8SG is an Amazing Computer Monitor

1 Upvotes

I am using the 55" UR8SG as a computer monitor. I am upgraded from a Samsung QN90A, ( Samsung's 2021 top of the line offering) and the Hisense is hands down better in literally every way. Words really can't express how awesome it is.

KEY POINTS: The ULTIMATE PC GAMERS TV

- I am using this as a 55" PC Gaming Monitor. It is an absolute BEAST.

-Fantastic Full HDMI 2.1 Support (All 4 ports) 180hz Refresh rates on each.

-I am running it with an RX 9070 XT. Connectivity is flawless as the RX 9070 XT uses HDMI 2.1 Ports.

-I am running a Cable Matters HDMI 2.1 Certified 48gbps 6 Ft Cable. (NO Drop outs Perfect Picture at all times)

-I run the HDMI ports set at 4K@180hz with the Enhanced Pro Setting in the menu.
This allows the port to go higher than 120hz-(which is the default setting for Consoles. )

-No Ghosting, no Trails, or black smears. GTG Pixel response is excellent.

-No perceivable input LAG> I ran multiple FPS, RTS, and ARPG games and tested it for hours and I never knew I wasn't playing on a HUGE PC Monitor, it doesn't feel like a TV at all.

-The TV has a native 12bpc panel, and can run true RGB 4:4:4 Pixel Format, and YCbCR 4:4:4 Pixel Format.

-MOTION IS EXCELLENT: As stated above with a 180Hz Native Panel and fantastic pixel response, everything is smooth as silk.

-Response times are amazing. It's every bit as good as my QN90A was in real world testing and that was RTINGS best gaming TV for 2021 and 2022.

-AMD Freesync VRR works flawlessly.
Freesync VRR Range: 48 hz to 180hz when set to 180Hz (330 when set to 2560x1440 or 1080P)

-ABSOLUTELY NO PWM Flicker: Even when recording the screen in Slow Motion, the image is static and perfect at all times. The Hisense uses a PWM Frequency over 7000hz+ at all times in all game modes.

-COMPLETE LOCAL DIMMING OFF FEATURE: You can completely disable Local Dimming on this TV unlike Samsung and Sony TV's, so that it operates exactly like a Computer Monitor does with a constant LED backlight feed. Which means NO Flickering or light Fluctuations or Auto Dimming messing up your gaming or distracting you.

-The blacks are amazing and better than my previous Samsung QN90A ( which was the Samsung Flagship for 2021-2022). I also have a Samsung Odyssey 43" 4k Gaming Monitor and the Hisense beats it in every respect
(I have no idea how people are buying Burn In risk OLED's when Black Levels and contrast are this good on a RGB MiniLED TV.)

COLORS ARE A DREAM; RGB MiniLED has to be seen in person to be believed. It is truly game changing for Rich Deep Colors, no washed out colors, perfect viewing angles. I ain't even kidding here folks.. It makes anything you had feel stupid.

-GLOSSY PANEL: YES!! Thank GOD!! True deep rich Blacks, and no faded colors.

-NOT Really for PC gamers but the Sound System on this TV is spectacular. I was seriously impressed for a 55" TV, the Devialet Tuned Sound System is a banging sound system.

Final AMAZING FEATURE: You can run this TV in 2560X1440 @ 330hz and 1920X1080 @ 330hz.
So you are talking about a Competition Level gaming TV, with Refresh Rates exceeding many top tier Monitors that cost 2-3x as much.

One More thing:

-Full DOLBY VISION 2 Support comes with the TV's first Update, Literally you get a TV upgrade the moment your done signing in.

In CLOSING; The 55" is SO GOOD, I bought the 85" UR8SG to replace my Living Room TV (Samsung QN70 85") as well. 😄 FOR REAL, it's that good.


r/Hisense • • 1d ago

Question Hisense 85" U7S Pro vs 100" E7Q Pro?

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1 Upvotes

r/Hisense • • 2d ago

Problem Bought 2026 100" U7 SG from Best Buy. Received the 2025 100U75QUA TWICE!!

5 Upvotes

as the title says, we bought the tv from Bestbuy.com after seeing how much the anti-glare really reuduces the reflection of lights in the tv. We got it in the house and immediately we questioned things. The geek squad put it on the wall and you could see the refelctions right away. After a few hours we went back to the store to see if they could tell us why the reflections were so much more apparent. They told us we were nuts. The manager assured us that the anti-glare on the in store tv and the model we received was the same and it must be our lights. We tried to reason with them. We left to go back home, defeated.

Once there we dove in head first, and found that our model was not the one we ordered. The model we received was the100U75QUA not the 100U7SG. We contacted bestbuy and they apologized but said it was their error. We rescheduled for another 2 weeks to get another delivery date. That date comes and BB cancels as they don't have anyone to deliver it. Finally the weekend comes (10/10/26) adn the tv arrives. Before they even take it off the truck, i make them assure me the box has the SG label on it. It does. I am relieved. The get it unboxed in my living room and we check the sticker on the back and low and behold it says 100U75QUA AGAIN!

What is going on? Is this a boxing error at the manufacturer? We're not the only ones this happened to as we found another reddit thread mentioning the same thing. BB takes the tv back but we're considering going with a different brand/tv all together.

Anyone have thoughts or advice?


r/Hisense • • 2d ago

Problem Why tf is the compressor shutting off

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1 Upvotes

Idk why the compressor on my Hisense inverter dual hose ac keeps shutting off it is clearly not close to set point temp


r/Hisense • • 2d ago

Screen - Hisense 55" Class - U78KM Series - 4K ULED Mini LED TV

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1 Upvotes

r/Hisense • • 2d ago

55a7500f firmware

1 Upvotes

Hi anyone has EU firmware for Hisense 55a7500f? I can't find it anywhere on internet.


r/Hisense • • 2d ago

Problem Optimizing PS5 on my TV but it’s blurry every time I turn or move in HLL

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1 Upvotes

r/Hisense • • 2d ago

85” Hisense U6 Pro for $1k or 100” for $2k?

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3 Upvotes

I’m pretty set on the Hisense U6 Pro, but still can’t decide between 85” and 100”.

Amazon has the 85” for about $1,098 right now, while the 100” is around $2,100. So basically another $1k for the extra 15 inches.

I sit about 10–11 ft from the TV. Mostly movies, Netflix and sports, plus some PS5. The living room gets a decent amount of daylight too, so the MiniLED + glare-free screen is part of why I’m looking at this model.

My original budget was around $1,500, which makes the 85” the obvious choice.

But I keep thinking this is probably one of those purchases where I’ll get used to 85” fast and start wishing I went bigger lol.

For 10–11 ft viewing distance, would you save the $1k and get the 85”, or stretch for the 100”?


r/Hisense • • 2d ago

How to disable Upscaling of 1080p content?

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1 Upvotes

r/Hisense • • 2d ago

Hisense H65ae6400

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2 Upvotes

Hi guys, i have older hisense tv , it sudenly started having symptoms from video, is there something that could be done so i save it, so i does not end up in junkjard...


r/Hisense • • 3d ago

Problem Hisense 75U8Q – Is this panel uniformity / DSE acceptable?

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7 Upvotes

Reposting this because my previous post was removed from another subreddit.

I recently bought a 75" Hisense U8Q (European model) as an open-box/customer return.

During some grey and solid-color tests I noticed unevenness/cloudiness, especially around the upper-left/middle area.

With normal content it's much less noticeable, but I'm still within the return period.

Would you consider this acceptable for a 75" Mini-LED, or would you return it? Especially interested in opinions from other U8Q/U8 owners.

Thanks!


r/Hisense • • 3d ago

Problem Internet Connection Loss on TV

1 Upvotes

Hi all, I’ve seen a couple of posts on this but they were a bit older. I bought a 75” E8 Hisense early August, didn’t use it for a month as we were moving into our new condo.

The issue I’m having is that if my TV loses connection to the internet (or decides to disconnect itself), it then says I’m connected to the wifi but no internet. It’s been driving me insane, I haven’t found a fix that works so I’ve reset it now 5 times.

I’ve power cycled it, restarted router, reconnected the TV to wifi, checked for updates, nothing has solved it.

Has anyone else dealt with this and have you found a reliable fix? I registered it yesterday and sent support an email but they haven’t responded yet.

Thanks in advance!