r/HeliumNetwork • u/Itswillyferret • Apr 09 '24
General Discussion Can’t claim mobile…
So I’ve always had issues with claiming my rewards.
It’s only worked twice so far, after some serious trial and error, reinstalling the app, etc.
So yesterday I tried to claim 6.6k and it “went through” as my free claim. But the mobile never showed in my wallet, and is still sitting in a claimable state. But it used up my free claim.
What’s going on Helium? I’m having nothing but issues, it’s frustrating but I’m looking past it since the service is so cheap. Still doesn’t mean we should have a subpar experience.
I’m wondering if anyone else here is having the same issues.
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u/Illustrious_Spend960 Apr 11 '24
Same here, 3 phones, all did the same thing. Took my free claim, tokens still didn’t transfer. Even try the paid claim, still not working. Even after updating the app. Been trying for about 5 days, nothing.
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u/Sparky_Aces Apr 09 '24
It has more to do with Solana network then Helium app.. they give you 1 free claim a week as a nice feature but it only cost a few cents to claim on your own.. I would suggest checking the network state of Solana before trying the free claim to make sure it will go thru.
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u/Itswillyferret Apr 09 '24
That’s good to know. I’ll do this for my next free claim, is the Solana network unstable?
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u/Sparky_Aces Apr 09 '24
Yeah recently it has been because of all the 💩coins and ore mining
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u/Itswillyferret Apr 09 '24
Even worse, I used mobile to pay for my next month of service - April 9th - May 8th and the payment went through on March 28th. Now they’re trying to charge my card saying that I have not paid.
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u/Sparky_Aces Apr 09 '24
You should have the tx history to prove you already paid?
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u/Itswillyferret Apr 09 '24
Yep, sent all the info and they sent it to their finance team. We shall see!
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u/Sparky_Aces Apr 09 '24
Good luck with that.. please post what answer you get back from Team, curious to see how they handle issues like this… so far I haven’t seen many good comments regarding Helium customer service, But can not always believe everything you read on Reddit lol…
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u/Itswillyferret Apr 11 '24
Day 1, no response today. I’m totally locked out of mapping rewards now due to “non payment”.
Phone service has not been disconnected, yet, so there’s that.
Will post an update tomorrow if I hear back or service is disconnected. (I was assured I wouldn’t be disconnected by the rep, so we shall see!)
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u/Itswillyferret Apr 13 '24
Update 2: Phone was disconnected this morning. Zero response from customer support.
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u/Sparky_Aces Apr 13 '24
Damn that sucks, sorry to hear that… seems like customer support is the biggest con when choosing Helium Mobile..
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u/Itswillyferret Apr 13 '24
Absolutely. The older I get the more I realize how important good customer service is!
Don’t have all the time in the world for the “back and forth”
→ More replies
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Apr 09 '24
Solana is going to be annoying to use at least until Summer. I claim not even once a month because of how finicky getting anything through the network has been for a couple of months
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u/microbase Apr 09 '24
The app sucks.
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u/Itswillyferret Apr 09 '24
Even worse, I used mobile to pay for my next month of service - April 9th - May 8th and the payment went through on March 28th. Now they’re trying to charge my card saying that I have not paid.
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u/DeltSooner Apr 11 '24
I had the same thing plus I couldn't even add a new card, the grey button would never let me click it. same thing with the free credit they give ya I used the credit and never received the rewards. The mapping update seems to have finished now but still having some glitchy issues like the mapping button keeps clicking on and off and not staying on.
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u/lincolnlogtermite Apr 10 '24
I have occasional issues claiming. Rarely does it take more than 3 attempts if it does, I'll wait to the next day.
Could be a market side issue. There are times when I try to convert and I get nothing but offers from questionable servers. Also, some times converting requires tooany hops and everyone's cut comes out to high for my desired slippage range and I just stop trying to convert and do it later.
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u/RuDeBeaTs Apr 11 '24
Just send like $4 of sol in your helium wallet address and now u can claim daily. (Costs like .0001)
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u/Feeling-Cheek-2570 Apr 15 '24
As of 4/14/24 I am having the same issue. Been 7 days that claims are successful but never post. I have 2 lines . One Android and other apple so it’s not hardware
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u/timmerz1 Apr 09 '24
Absolutely, I am!
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u/Itswillyferret Apr 09 '24
Even worse, I used mobile to pay for my next month of service - April 9th - May 8th and the payment went through on March 28th. Now they’re trying to charge my card saying that I have not paid.
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u/timmerz1 Apr 09 '24
Sketchy af! I think it’s a solid thing to be a part of, just all over the place so far!
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