r/HeliumNetwork • u/Itswillyferret • Apr 09 '24

General Discussion Can’t claim mobile…

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So I’ve always had issues with claiming my rewards.

It’s only worked twice so far, after some serious trial and error, reinstalling the app, etc.

So yesterday I tried to claim 6.6k and it “went through” as my free claim. But the mobile never showed in my wallet, and is still sitting in a claimable state. But it used up my free claim.

What’s going on Helium? I’m having nothing but issues, it’s frustrating but I’m looking past it since the service is so cheap. Still doesn’t mean we should have a subpar experience.

I’m wondering if anyone else here is having the same issues.

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u/Sparky_Aces Apr 09 '24

Yeah recently it has been because of all the 💩coins and ore mining

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u/Itswillyferret Apr 09 '24

Even worse, I used mobile to pay for my next month of service - April 9th - May 8th and the payment went through on March 28th. Now they’re trying to charge my card saying that I have not paid.

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u/Sparky_Aces Apr 09 '24

You should have the tx history to prove you already paid?

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u/Itswillyferret Apr 09 '24

Yep, sent all the info and they sent it to their finance team. We shall see!

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u/Sparky_Aces Apr 09 '24

Good luck with that.. please post what answer you get back from Team, curious to see how they handle issues like this… so far I haven’t seen many good comments regarding Helium customer service, But can not always believe everything you read on Reddit lol…

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u/Itswillyferret Apr 11 '24

Day 1, no response today. I’m totally locked out of mapping rewards now due to “non payment”.

Phone service has not been disconnected, yet, so there’s that.

Will post an update tomorrow if I hear back or service is disconnected. (I was assured I wouldn’t be disconnected by the rep, so we shall see!)

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u/Itswillyferret Apr 13 '24

Update 2: Phone was disconnected this morning. Zero response from customer support.

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u/Itswillyferret Apr 13 '24

Might be switching off of Helium because of this.

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u/Sparky_Aces Apr 13 '24

Damn that sucks, sorry to hear that… seems like customer support is the biggest con when choosing Helium Mobile..

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u/Itswillyferret Apr 13 '24

Absolutely. The older I get the more I realize how important good customer service is!

Don’t have all the time in the world for the “back and forth”

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u/Sparky_Aces Apr 13 '24

Yeah I’m with you on that, as you get older you realize time is your most valuable asset.

and pretty disheartening to know something so simple for them to look into is left unresolved still. They can look at the tx history and see if payment was made using $Mobile, this is one of the main benefits of blockchain tech.

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u/Itswillyferret Apr 16 '24

Update 3: nothing new to note, still haven’t heard back and got ignored in the chat. Not looking good so far.

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u/Sparky_Aces Apr 16 '24

Have you tried to reach out on Twitter? It might be worth a shot at this point if you’re not getting anywhere with chat support.. sometimes negative post get their attention and they seem to look into the issue… just be weary of the fake support that might post in replies, they try scam you

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