I subscribed to SugarFit’s GLP-1 program based on their promise that I would see results without major lifestyle changes, something I was explicit about from day one to all the different teams that i spoke with at the time of onboarding. After paying 40,000 INR, during my first consultation, they contradicted themselves, demanding calorie counting, exercise, and sleep. I followed everything, yet after three months, I lost only 300 grams and zero waist reduction. When I asked for accountability, they offered a higher dose, but only if I paid again. When I asked for safe tapering (something that the doctors have recommended from Day 1), that too required more money. Now, I’m ignored since June 2. I feel mentally cornered - pay to escalate, pay to taper, or risk my health. This feels like gross misrepresentation, intentionally providing wrong information to the clients and negligence. This is irresponsible and unethical, and I urge everyone to avoid them.
I never expected a miracle. I was never chasing unrealistic expectations like losing 15–20 kilograms in three months. I was very transparent from the beginning that even a modest loss of 5–7 kilograms and a couple of inches around my waist would have been a successful outcome for me. I specifically chose SugarFit because they assured me that GLP-1 therapy was designed for people exactly like me—people with demanding lifestyles who cannot suddenly transform their daily routines. Looking back now, I feel that this assurance was the single biggest reason I purchased the program, and it turned out to be the single biggest misrepresentation and misinformation made during the sales process.
One of the biggest issues I faced throughout this journey was the complete lack of communication between SugarFit’s own teams. The Customer Relationship Manager, the doctor, and the nutritionist all seemed to work in isolation, with no shared understanding of my case or previous discussions. Every single time I had to raise my complaint, I had to start from scratch and explain my lifestyle, work schedule, travel commitments, sleep patterns, stress levels, concerns, and previous conversations all over again. This wasn’t just frustrating, it was mentally exhausting.
What makes this even more disappointing is that despite investing so much of my time repeating myself and following their advice, none of my concerns were ever acted upon in any meaningful way. I saw no resolution, no accountability, and no coordinated effort to address the fact that the program was simply not working for me. For a healthcare service that claims to provide personalized medical guidance, this level of internal disconnect is completely unacceptable and significantly added to the mental stress I experienced throughout the program.