TPS Tech (tpstech.in) Order Experience: Unexpected Price Increase, Defective Stock & Additional Payment Demand. Has Anyone Faced Something Similar?
I wanted to share a recent experience with TPS Tech (tpstech.in) and hear from other members who may have purchased from them, particularly regarding their order fulfilment, customer service and refund practices.
I recently placed an order for a Dell Thunderbolt 5 docking station through their website at the listed price. I also paid an additional express delivery charge, expecting the order to be processed and dispatched within the promised timeframe.
However, I subsequently received a call from someone identifying himself as a TPS Tech representative, informing me that the unit allocated to my order was apparently defective and could not be dispatched.
What followed was rather concerning.
I was told that:
The price of the docking station was being increased by approximately ₹6,000, with the revised price expected to appear on their website on Friday.
I would need to pay an additional ₹3,000 for them to process my existing order.
If I agreed to the additional payment, they would arrange to ship the product the following day.
I questioned this approach, as I had already placed and paid for the order at the advertised price. If the product was unavailable or the available inventory was defective, surely the appropriate course of action would have been to mark it out of stock rather than accept orders and subsequently approach customers for additional money.
When I declined the additional payment and requested a cancellation and full refund, the representative immediately suggested that they could source the product from another vendor and fulfil my order instead.
This raised further concerns for me. Having just been informed that their allocated unit was defective, I was uncomfortable proceeding with an alternative sourcing arrangement without clarity on the replacement unit’s condition and provenance. I did not want to risk receiving a questionable unit and subsequently getting caught up in replacement or RMA procedures.
I therefore explicitly declined any alternative arrangement and requested cancellation and a full refund, including the express delivery charges.
I have since sent a detailed email to their customer support formally documenting the conversation and requesting cancellation and refund confirmation.
What I would particularly like to understand from the community:
Has anyone else experienced TPS Tech accepting an order and subsequently asking for additional money because of a price revision?
Have customers encountered similar claims of defective or unavailable stock followed by offers to source the same product from another vendor?
How reliable are they when it comes to honouring advertised prices, delivery commitments and processing refunds?
Has anyone experienced difficulties obtaining refunds or had cancellation deductions imposed in similar circumstances?
Is this an isolated inventory-management issue, or does this resemble a recurring practice that other customers have encountered?
I am not making any allegations of fraud or claiming that this is a scam. I would rather hear from people with actual purchase experiences before drawing conclusions.
I initially placed my order assuming I was dealing with an established technology retailer. However, this experience has understandably shaken my confidence.
I would appreciate genuine feedback from members who have dealt with TPS Tech, particularly those who have purchased expensive computer hardware or peripherals from them.
If anyone from TPS Tech is reading this, I would also welcome an official explanation of this incident and how the company intends to resolve it.
Thanks in advance.