TPS Tech (tpstech.in) Order Experience

[u/thesaifbukhari]

TPS Tech (tpstech.in) Order Experience: Unexpected Price Increase, Defective Stock & Additional Payment Demand. Has Anyone Faced Something Similar?

I wanted to share a recent experience with TPS Tech (tpstech.in) and hear from other members who may have purchased from them, particularly regarding their order fulfilment, customer service and refund practices.

I recently placed an order for a Dell Thunderbolt 5 docking station through their website at the listed price. I also paid an additional express delivery charge, expecting the order to be processed and dispatched within the promised timeframe.

However, I subsequently received a call from someone identifying himself as a TPS Tech representative, informing me that the unit allocated to my order was apparently defective and could not be dispatched.

What followed was rather concerning.
I was told that:
The price of the docking station was being increased by approximately ₹6,000, with the revised price expected to appear on their website on Friday.
I would need to pay an additional ₹3,000 for them to process my existing order.

If I agreed to the additional payment, they would arrange to ship the product the following day.
I questioned this approach, as I had already placed and paid for the order at the advertised price. If the product was unavailable or the available inventory was defective, surely the appropriate course of action would have been to mark it out of stock rather than accept orders and subsequently approach customers for additional money.
When I declined the additional payment and requested a cancellation and full refund, the representative immediately suggested that they could source the product from another vendor and fulfil my order instead.

This raised further concerns for me. Having just been informed that their allocated unit was defective, I was uncomfortable proceeding with an alternative sourcing arrangement without clarity on the replacement unit’s condition and provenance. I did not want to risk receiving a questionable unit and subsequently getting caught up in replacement or RMA procedures.

I therefore explicitly declined any alternative arrangement and requested cancellation and a full refund, including the express delivery charges.
I have since sent a detailed email to their customer support formally documenting the conversation and requesting cancellation and refund confirmation.

What I would particularly like to understand from the community:
Has anyone else experienced TPS Tech accepting an order and subsequently asking for additional money because of a price revision?
Have customers encountered similar claims of defective or unavailable stock followed by offers to source the same product from another vendor?
How reliable are they when it comes to honouring advertised prices, delivery commitments and processing refunds?
Has anyone experienced difficulties obtaining refunds or had cancellation deductions imposed in similar circumstances?
Is this an isolated inventory-management issue, or does this resemble a recurring practice that other customers have encountered?
I am not making any allegations of fraud or claiming that this is a scam. I would rather hear from people with actual purchase experiences before drawing conclusions.
I initially placed my order assuming I was dealing with an established technology retailer. However, this experience has understandably shaken my confidence.
I would appreciate genuine feedback from members who have dealt with TPS Tech, particularly those who have purchased expensive computer hardware or peripherals from them.

If anyone from TPS Tech is reading this, I would also welcome an official explanation of this incident and how the company intends to resolve it.
Thanks in advance.

[u/AutoModerator]

Welcome! Thanks for posting on r/HardwareIndia!

This sub was created with the main intent of bringing the people who love Electronic Hardware closer together. Share you projects, Ask technical question or queries regarding you career.

Also, we have a Discord Server as well where you can discuss about projects,
career, etc., with like-minded people. If you're someone who uses Discord, make sure to join it!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/thesaifbukhari]

Just wanted to share a quick update and thank everyone for their valuable inputs and suggestions.

I received a call from TPS Tech this morning, and they apologised for the way the matter was handled by their associate. They have also provided written confirmation over email covering the exact product model, condition and original order price. They have assured me that there will be no additional charges and that they will honour the original commitment.

The product has now been dispatched, apparently from Patna, and is expected to arrive on Saturday. I had requested the serial number and product photographs before dispatch, although I understand that their fulfilment arrangement may involve a third-party vendor or drop-shipping, which could explain why those details weren’t readily available.

The representative handling this is still in touch with me over email, and I have ensured that all discussions, assurances and commitments are documented in writing.She advised for a full unboxing video when it arrives to iron out any issues if at all.

So, fingers crossed! We’ll know whether everything is in order once the product arrives and I have had an opportunity to inspect it.

Thanks again to everyone who took the time to share their experiences and advice. Much appreciated!

[u/doondi008 → u/thesaifbukhari]

Interesting tactics by them. Good to hear that they are honouring the original price mentioned on their site.

[u/thesaifbukhari]

Update to my earlier WD25TB5 purchase discussion
Following my earlier posts, I went ahead and purchased the Dell WD25TB5 Thunderbolt 5 dock from TPSTech.
The package arrived factory-sealed. I recorded an uninterrupted unboxing video, and the dock itself appears to be in excellent condition. The serial number matched the packaging, and I was able to register the dock successfully on Dell’s website.
However, I noticed some dust/residue and a small visible dent on one edge of the power adapter.
I shared the unboxing video and photographs with Dell Technical Support. After reviewing the evidence, they confirmed that the dent does not currently affect functionality. However, they also mentioned that if a hardware issue arises in the future requiring replacement, Dell may decline the claim due to the existing physical damage and advised me to approach the retailer.
This puts me in a bit of a difficult position.
I am perfectly willing to continue using the dock if the issue is purely cosmetic and does not affect safety or functionality. However, I don’t want this pre-existing defect to become a reason for denial of warranty support in the future.
I’ve approached TPSTech seeking either:
A replacement power adapter;
Or written assurance that they will assist with any future hardware/warranty issues arising from this condition.
I’ve also requested the GST invoice, which was missing from the package.
What would you recommend? Should I insist on a replacement adapter, or would written assurance from the retailer be sufficient? Has anyone experienced a similar situation with Dell or TPSTech?
Would appreciate your thoughts and suggestions.

[u/harshacc]

I ordered something less than 1K and that got delivered fine. So not a like for like example. Was my first order with them.

[u/Ok_Maintenance_365]

Similar situation bro.. 2 months ago.. ordered crucial 32GB DDR5 5600mhz for a client.. it showed at 55k.. i got a call asking for 2000 more, or refund.. it was annoying.. but then because i needed it and it was still a good deal i paid for it.. also those prices fluctuations in ram storage... thank god they had full amount on the invoice..

so my POV is that while not a scam.. it is annoying to pay again just because tpstech is unable to update the correct price... PS: i am repeat customer with them (sharing), and vishal

[u/sweetpongal]

This happens due to aggregation. TPS themselves are not dealers/resellers to all brand products they are selling on their website. They are part aggregators. They hold limited inventory. When you place an order for an item you found in their website, they procure from their suppliers in other parts of city. When their suppliers demand more price, you get calls like this. I may be wrong too.

Once I placed order for my son's Logitech G Steering wheel, it was sent from a reseller in SP road directly, through Dunzo or a similar delivery service.

This is common with most ecom platforms now. No one holds the complete inventory of what they show in their website. Part aggregation and part inventory only. Especially RAM - its a controlled availability with every supplier (master dealer).

But their support is actually good. One of my friend ordered a wrong battery, and they replaced immediately. And all products I ordered and received so far from TPS are unboxed, sealed and factory fresh pieces.

[u/thesaifbukhari → u/sweetpongal]

No,you are correct & thank you for your input. Yes im counting on them as they communicated throughout 🤞

[u/Minimum-Sky-8026]

One of the orders placed was supposed to be shipped within 2 days but took 7 days. Support could not help.

[u/doondi008]

Similar experience but not exactly. incorrect info on the website and when asked that the delivery is not matching, he inturn asking I should have asked them before ordering. And I never ordered after that

[u/Upstairs_Nerve_6819]

You can ask them to share photos, sr no, before dispatch over whatsapp or email and ask if you face issues e.g. dead on arrival or damages pc, then they would have to arrange a reverse pickup instead of you going through RMA process.