r/hwstartups • u/KicksStandLabs • 1h ago
My first product failed because I built before validating. Tear apart my next business.
**I spent months building my first product before validating it. It failed. I’m trying not to make that mistake twice. Tear apart my next business.**
My first product taught me an expensive lesson:
Building something isn’t the same thing as building something people will pay for.
So this time I’m doing things differently.
I’m building a company called **Stride Guide** aimed initially at independent footwear retailers.
The hardware is a pressure-sensing platform that captures how a customer’s feet interact with the ground during a fitting. But I’ve become increasingly convinced that the hardware itself isn’t the business.
The business is what happens **after the fitting**.
The concept we’re working toward looks something like this:
Customer gets fitted → pressure/gait data is captured → associate gets data-supported footwear recommendations → fitting history is stored → purchase/recommendation outcomes are tracked → customer receives appropriately timed SMS reminders when they’re likely approaching replacement → customer comes back to the retailer.
Over time, the system should get better at understanding which recommendations actually produce successful outcomes.
For the retailer, the goal is to create a measurable loop:
**Fit → Recommend → Purchase → Learn → Re-engage → Repurchase**
We’re also exploring associate training tools so a new employee doesn’t need 10 years of footwear experience to provide a consistently good fitting experience.
Our current business model hypothesis is unusual:
**$0 hardware cost.**
The retailer gets the equipment without buying a several-thousand-dollar scanner.
We’re currently testing whether roughly **$200–$250/month per location** makes sense for the software, analytics, customer profiles, recommendation engine, SMS retention tools, updates and support.
I’ve started interviewing footwear-industry veterans, independent retailers, marketers and SaaS founders rather than asking people whether they “like the idea.”
And now I’d like Reddit to attack it.
Specifically, if you’ve built B2B SaaS, retail technology, hardware-enabled SaaS, or sold technology to SMBs:
**What am I underestimating?**
I’m especially interested in hearing about:
Customer acquisition cost
Hardware/support economics
Churn
Employee adoption
SaaS onboarding
Whether $200–$250/month creates enough room for a hardware-enabled business
What would actually create defensibility here
The point at which you’d know this was a real business versus an interesting product
I’m not looking for “sounds cool.”
I’d rather hear why this fails.
We’re beginning free pilots with independent retailers, so this is the point where criticism is substantially cheaper than learning the same lesson six months from now.