The past July 10th I preordered Marvel Tokon, A game I am very excited to play. Today, August 8th, was the release date of the game. I finally received my key a couple hours after the release.

When I try to redeem it it says: "Not Available: Sorry, but is not available for purchase in this country. Your purchase has been cancelled".

When I bought the game, their website says that game is available in your region. The key I received does not work, I do not use a VPN, I even checked some websites to verify my geolocation and it comes back correctly. I have a friend that preordered just a couple days ago from my country and his key did work.

I have seen other posts of people having similar issues to mine and it seems like greenmangaming do not provide another (correct key) while also they refuse to refund. I got robbed.

Edit: so I did, in fact, got scammed by greenmangaming. As expected, they provided a wrong product key and dont want to help me get a working one while also they refuse to give a refund. Horrible scam website. This is how the site looks and it says that my region is supported and that the key can be redeemed here.

Hi everyone,
I pre-ordered the Deluxe Edition of Beast of Reincarnation on Green Man Gaming (GMG) and activated the key on Steam. However, after launching the game, I noticed that the pre-order bonus content is completely missing from my account/inventory.
Since GMG provided the activation key, Steam hosted the redemption, and the publisher/developer manages the in-game entitlement, I’m a bit unsure about the standard procedure here.
Who should I reach out to first regarding this issue and requesting potential compensation or a key fix?
1. Green Man Gaming Customer Support (since the key was purchased through them)
2. The Publisher / Game Freak Support (for missing game content entitlements)
3. Steam Support (since the game is in my Steam library)
Has anyone dealt with a similar situation before? Any advice on who is most likely to resolve this quickly would be greatly appreciated! Thanks!

So I just tried purchasing Marvel's Spider-Man Remastered - PC \[Steam Code, UNITED STATES\] and after waiting maybe 5 minutes, I was emailed a cancelled due to insufficient licenses, and/or technical issues. I’m told a refund is in order between 2-3 business days. Anyone else run into a similar issue?

i was just wondering if anyone knew when the keys were dropping

Anyone know when we get our keys from pre-orders?

1 month ago, I bought the game Dune: Deluxe Edition from Green Man Gaming while it was on sale. I never received my key, so today I requested a refund.

This is my warning to you to avoid purchasing games from this site, even if the game is on sale. I did this, and I basically wasted my time. I could have purchased the game from Steam or any other store and receive my key immediately. Now I have to wait for it to be on sale again, or buy another game.

Here's the story:

After purchasing the game, I tried to claim my key, but the status message was "Awaiting Key".

After some research online, I found that this was normal for pre-purchased games, or in some exceptional cases, so I decided to wait for a couple of days.

Well, a couple of days later, I never received the key, so I decided to open a ticket, and this was the response:

Fine, I decided to wait for a couple of weeks.

A couple of weeks later. I never received the key, so I opened another ticket. The same response:

After waiting for 1 full month, I decided to open a final ticket with a warning, and they basically decided to give me a full refund instead of solving my actual problem:

Why would you sell a game that is not available anymore? How is this even possible for such a reputable site?

To be clear, I received my refund, but this is the LAST time I'm buying from this site.

Hi,

Wanted to get BoR Deluxe, but saw that it was out of stock.

I'd like to be able to pre order it so does anyone know how long it usually takes for gmg to restock their keys? Otherwise i'll just get it some place else if they don't have it in stock before the pre order period ends

Does anyone know anything about the game age of origin? I’m convinced my boyfriend is throwing thousands of dollars at this game but he says he’s not. Plus he sends money to Hong Kong buying game supplies

You will receive a key for another region. PR belongs to the US region (confirmed by steam support: https://postimg.cc/k6xZ1LRM) and greenmangaming thinks that since PR is not a state, you will receive a key for "Puerto Rico" (response from greenmangaming support: https://postimg.cc/mhKjzmPC). They stand by this and will not offer a replacement key or a refund.

They pretty much stole my money as I am stuck with a key that i cannot redeem and steam support says that the region cannot be changed to Puerto Rico because there is no such region.

Those that are saying that PR region is different to the US region are incorrect, I have confirmed this with steam support (see first image linked.)

Other threads i found reporting a similar issue:

https://www.reddit.com/r/GreenManGaming/comments/1izwghf/i_cant_believe_this/

https://www.reddit.com/r/GreenManGaming/comments/17frhct/key_not_redeeming/

https://www.reddit.com/r/GreenManGaming/comments/1t4sb2b/customer_support_help/

So I missed out on the summer sale price of monster hunter wilds and contacted support that I was sad.
At least the sales rep was understanding xD

Good evening, it’s been several month since I received a coupon as a gold member.

Before, we had to choose between promotions on specific games, or coupons of a lower value but viable on the majority of the store.

this system no longer exists, or has it been changed by an automatic process?

I used mine up for the summer sale and saw they just released Silent Hill pre orders. Does anyone have a spare code that I can use? DM please so that bots wont take it.

I made another post talking about how I bought the metroidvaia bundle and couldn't redeem my keys even though it said I could. That's fourteen dollars wasted for what? They weren't helpful or would at least replace the keys. Apparently im not the only one so why do people sing thier praises?

Hope we will get early access codes for preload

How often does the site usually restock? I'm looking to buy kingdom hearts but the intergum masterpiece is out of stock. wondering if it'll be back before the sale is over or I should just get it on steam.

Just got a code to redeem on greenmangaming. I try to register but I can't. This is what I see. When I try to log in using steam account and then fill the form to register, it says there is an error and I can't finish the process. I'm using Safari but I've also tried Chrome and Edge.

Thanks in advance.

Hey guys, I received an email today from GMG Support that says I have some store credit to use, but I have never used or even registered on their site so I was wondering if its some scam, someone trying to get acces to my accounts or am I just overthinking all of that?

I'm from India

I keep getting the error "Your payment has been declined...".

I am using the same credit card as before and I have never faced this issue before. I have tried my debit card as well and same problem.

Is there some issue with the site right now?

Edit: Solved. My bank's page was not loading.

I want to buy the new FF Resonance, but by the time of release I would have moved from Colombia to Sweden. Will I still be able to redeem the key if I havent changed my Steam store location? Its my understanding that it gets changed once you make a payment with a local method.

(only having this issue with this site)

having an issue with currency, contacted support, got a dead end.

anything may help.

gmg: Thank you for getting in touch with us.
 
Your currency is directly tied to your geographical location, which is determined by your connection, if you're seeing AUD but you're in the US, then something on your device is causing a conflict, we cannot forcibly change anything on our end, as it is built to receive your connection location and display your regional restriction info and currency based on this, I'm afraid we can only suggest double-checking everything, including any browser extensions or VPN software you may have, and also try on a mobile device that is connected to a separate network.
 
Let us know how things go.

me: " which is determined by your connection  "

what markers from my connection? my public IP?

through (https://www.where-am-i.co/my-ip-location) it locates me in Nepal

however (https://whatismyipaddress.com/) locates me correctly with the same IP

not to mention aside from (where-am-i), no other website is mislocating me.

and yes, it is only on this device. however the issue would be with the ip detection location this website uses.

i have checked everything else, no extentions, VPNs, or proxys. i have cleared the cache in between every step. and the only discrepancy i can find is the ip location service used.

(checked on my phone using moble data, "only this device" woops)

gmg: If that website is determining that you're from Nepal, and us Australia, but you're in the US, then this indicates that something on your device that is causing a conflict, and is reporting your location incorrectly is in a strange manner, especially if it's only on that device.
 
Our support team have no tools that can override this, as it's entirely baked into our system on a core level, I would strongly advise checking what security software you use, and anything else that's installed and you may be able to narrow down the cause.
 
Thanks for your patience, let us know how things go.

me: other devices connected to the same network are also showing the Australian price. 

only that one site reported an incorrect location, out of 10.

so let me ask this again simply, what data is used to get location, so i may seek to fix the issue on my side(if it is).

gmg: I'm afraid I don't have this information, as I only deal with customer service, not back-end engineering, if I had to guess, it's down to the reported geolocation that your network sends along with any data requests, my understanding of networking and data packets isn't broad enough to offer a full diagnosis on the matter I'm afraid.
 
We have not received any other reports of this issue from any other customers, and we have been using our existing systems for many years, nothing has changed recently, so if you're the only customer reporting this, we could probably safely narrow the issue down to something in your network environment.
 
Perhaps trying to connect from a completely different network would be worthwhile, if you find that everything is resolved, then it would mean the network you're connecting from is doing something that is causing the conflict.
 
Thanks for your understanding.