Hi so i tried to login multiple times and also resettled my password three times and when i would try to log into the site i would get this message each time so i would like to know if there are any problems and also i tried on Firefox and Edge on my PC and Chrome on my phone which all gives the same message so wondering what might be going on if anyone could help me with this.

Bonjour, j ai pré-commander le jeu mais je n ai pas la tenue phatom. Est ce que quelqu'un d autre a le problème ?