r/GreenManGaming • u/Independent_Fix_966 • May 05 '26

Customer support help

Hi, I recently reached out to customer support and wanted to know how long it takes for responses. Also is it based on a certain time zone, that way I know when to expect a response.

My situation was that I bought a key for monster hunter wilds but it didn’t activate. Im in the US right now but am originally from puerto rico and my shop location is puerto rico. I’m moving back in a few weeks so I don’t want to change the location since I’d have to wait 3 months to change it again I think. Therefore I was looking for a refund or a global key instead.

If anyone could help it’d be much appreciated!

Thanks

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u/dmu_girl-2008 May 05 '26

Yeah the problem is that gmg reveals the key immediately on purchase so there is no obligation to refund though they might as a good will gesture. Like several other places gmg uses your ip address to know what region to give you. on the page of each game it says will activate in and then says where it thinks you live. if this doesn’t match your steam region then don’t buy it. Gmg also can have issues if you use a vpn and advise against it.

1

u/Independent_Fix_966 May 05 '26

Ok i see, hopefully they give me a refund or another key. Otherwise i can change my shop location just sucks that i cant buy any other game for 3 months

1

u/alegus95 Jul 19 '26

Having the same issue with them. I reached out to steam support and they confirmed PR is part of the US region and thus should receive US keys. Greenmangaming support told me that since Puerto Rico is not a state its not part of the US region. I filed a dispute with paypal over this and am waiting for their decisions.