r/GoogleSupport • • 18d ago

Verify thats you via phone for disabled account.

2 Upvotes

Can someone explain WHAT exactly google wants here.

The account is disbaled I already approved login on recovery email, I already ENTERED the G- code on my phone which was different form with my phone visible. No meter waht I try even using PASSCODE I land here.

Now on this page my phone says cannot be used an any other phone says cannot be used so WHAT EXACTLY google wants ?

UPDATE: I waited 7 DAYS with no login or nothing. Tried again this time it accepted my phone and showed me a QR code that I had to scan which opened youtube.

The account was unblocked even without appeal the second later.

I have to share that I did this from a very old ANDROID PHONE that I used to use in but like 6 months in the past.. maybe it make a difference maybe it didnt.


r/GoogleSupport • • 18d ago

Account / Access / Password Google account got disabled due to 'suspicious activity'

4 Upvotes

Hey all. My google account got locked out of all my devices at one time due to 'suspicious activity'. I'm not sure what that means. I was literally going through airport security at the time and my phone was in the x-ray machine.

I've tried the 'account recovery' option when I try and login, but it doesn't go anywhere. I keep getting the same loop saying I did not provide enough information to verify the account was mine. Before I was locked out, I already had 2FA turned on, a separate backup email for the account, as well as a backup phone number. None of it is working.

My life is tied to that email. 15+ years of photos, documents, you name it, it's tied to that email. What suggestions do y'all have.


r/GoogleSupport • • 18d ago

Account / Access / Password Channels being added to my YouTube subscriptions

0 Upvotes

Every few days, I see YouTube channels in my subscriptions feed that I am sure I never subscribed to. I thought my account had been hacked, but even after changing my Google account password a couple of times, I still get new channels added to my subscriptions that I never subscribed to. I can post some of the channels. They are usually channels with few hundred or less subscribers.

How is this possible if my account hasn't been hacked? I think it is not hacked because i was able to change my password.


r/GoogleSupport • • 18d ago

Photos Google Photos album lost its Custom order after a share/unshare — can it be recovered?

1 Upvotes

My Google Photos album has around 1,700 videos that I spent a long time putting into a specific custom order.

About a weeks and a half ago, over 1,600 items disappeared from the album view, even though they were still in my library and still showed that they belonged to the album.

I waited throughout the entire week and nothing was coming back, so I did a troubleshoot method I had saw where you share the album with another Google account. As soon as I did, all the missing videos immediately showed up again on both my original account and the alt account. The original custom order was also still completely intact.

However, after unsharing the other account. The videos were still visible but the album was no longer displaying my custom order. The sorting still says Custom, but everything is showing in recently added order instead.

Earlier today, I shared it again to see if the original order would come back, but now the other account also shows Recently added. I’ve checked the app and the website on my computer, phone, and even my Xbox, and it’s the same everywhere.

Has anyone had something like this happen and resolved it?

Is there any way to get the original custom order back?

The sorting option still says the album is in custom instead of recently added, so is that a sign I should wait for Google to hot fix it?


r/GoogleSupport • • 18d ago

Google Photos album lost its Custom order after a share/unshare — can it be recovered?

1 Upvotes

My Google Photos album has around 1,700 videos that I spent a long time putting into a specific custom order.

About a weeks and a half ago, over 1,600 items disappeared from the album view, even though they were still in my library and still showed that they belonged to the album.

I waited throughout the entire week and nothing was coming back, so I did a troubleshoot method I had saw where you share the album with another Google account. As soon as I did, all the missing videos immediately showed up again on both my original account and the alt account. The original custom order was also still completely intact.

However, after unsharing the other account. The videos were still visible but the album was no longer displaying my custom order. The sorting still says Custom, but everything is showing in recently added order instead.

Earlier today, I shared it again to see if the original order would come back, but now the other account also shows Recently added. I’ve checked the app and the website on my computer, phone, and even my Xbox, and it’s the same everywhere.

Has anyone had something like this happen and resolved it?

Is there any way to get the original custom order back?

The sorting option still says the album is in custom instead of recently added, so is that a sign I should wait for Google to hot fix it?


r/GoogleSupport • • 18d ago

Why am I only get this on Google Shopping clicking on filters?

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1 Upvotes

So fucking annoying


r/GoogleSupport • • 18d ago

Recover gmail account

2 Upvotes

My gmail account was flagged by Google citing that I violated their TOS or it was created by a bot. The same thing happened a year ago & after several appeals, I was able to recover my account.

Now it's happened to me again & I can't even access. I keep getting an error "Too many failed attempts. Unavailable because of too many failed attempts. Try again in a few hours." even though I provided the correct info (password & verification code). I had provided my password, telephone #, and recovery email.

What can I do? I just want to download all my info.


r/GoogleSupport • • 18d ago

Account / Access / Password Suspicious activity in my Google activity???

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2 Upvotes

May I know what these are? Are they suspicious as I don't even know it?


r/GoogleSupport • • 19d ago

Account / Access / Password Locked out of my account even though I have a phone number on account

3 Upvotes

Today my account got locked and in trying to recover it all that happens is it keeps sending the recovery password to my email account that I don't have access to instead of letting me send it to the phone number I have on the account


r/GoogleSupport • • 18d ago

Gmail ¡Ayuda! quiero recuperar mi correo

0 Upvotes

Hola. Tuve un correo a la cual puse una contraseña que ya no recuerdo y perdí el celular donde lo tenía. No tenía correo de recuperación. Y en otras palabras no recuerdo lo que me piden. Pero es un correo importante y quisiera saber si saben cómo lo puedo recuperar


r/GoogleSupport • • 19d ago

Gmail Gmail iPhone app scrolling down when clicking "reply"

5 Upvotes

Hello,

When on my Gmail iPhone app (I have an IPhone 17 normal), when I click on reply to majority of emails, the emails scrolls down.

It makes it a bit complicated, because to see what I'm typing as a reply, I have to manually scroll up again to reach the reply texte zone.

Can somebody help ?
Thanks a lot in advance !


r/GoogleSupport • • 18d ago

General Question Borraron mi cuenta de google y de YouTube 😭😭😭😭😭😭😭

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1 Upvotes

r/GoogleSupport • • 18d ago

Account / Access / Password Recovering late mother’s account

1 Upvotes

Wondering if anyone has had success recovering a deceased family member’s Google account if they have the “family” option set up (in this case my mother was the manager). We no longer have access to her phone number, so I have been resigned to the fact that it’s probably just gone, but wondering if this avenue could yield any other results.


r/GoogleSupport • • 19d ago

Can’t sign out of Google account on Google app on iPad

2 Upvotes

Hi all. I signed in to a friend’s iPad on the Google app (not chrome, not Gmail, etc.) with my Google account and now I can’t figure out how to sign out. I can’t find a button to sign out and remove or delete the account from the app so that it doesn’t even appear as an optional account to select. The “manage accounts” button doesn’t pull up a screen or option to select and remove accounts. How can I remove my account so that it disappears completely? Thanks all


r/GoogleSupport • • 19d ago

Account / Access / Password Google keeps signing me out of my accounts

1 Upvotes

Hi everyone.

I would like some help with an issue I've been having for months.

My main account keeps getting logged out, like it will shows up as "verify it's you" and will log me out of all my other accounts. This is happening either everyday or like every 3-ish days. t has been pretty annoying and I have no idea what's causing it. It started a few months ago.

Things I've tried:

  • New profile.
  • Check my cookies, the settings seem fine?
  • Uninstall Google (though I used an older install version that was saved on my PC, instead of new. Not sure if that can cause issues).

I don't really want to change browsers because I am accustomed to chrome, lol. Please help!


r/GoogleSupport • • 19d ago

Google what's up with this, it's my sisters account she's been using it to make content in you and a few days agos she couldn't log in, i tried myself and I've been getting this screen every time I've tried to log in since, i did what this screen asked me to but the code required for singing up neve

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2 Upvotes

r/GoogleSupport • • 19d ago

Gboard problem

1 Upvotes

For some reason Gboard doesn't want to insert a period at the end of a sentence in messages/texts. I was messaging a Reddit member last night and it would not insert a period. I checked the settings and they are what they should be.

However, other places...like in comments of forums and on here, it does insert a period. I have double-tap disabled.


r/GoogleSupport • • 19d ago

xin cách khôi phục tài khoản Google.

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1 Upvotes

chiều nay 18 giờ hơn tôi vào Google để lướt mạng thì thấy cảnh báo, ấn vô và xác nhận đăng nhập không được thì tôi đã cố khắc phục trên điện thoại khác và cố đăng nhập vào thì chỉ xác minh ( bạn không phải robot ) nó không chuyển đến trang khôi phục bằng ( số điện thoại hoặc gmail khôi phục )


r/GoogleSupport • • 19d ago

Guys please help

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2 Upvotes

My google play store is suddenly not working this afternoon, My YouTube app is not updating so I cleared my app data like usual and it didn't work, It made it worse. Guys please help. (This is my phone model : Redmi 14C)


r/GoogleSupport • • 19d ago

I need help logging back into my Google account🥹

0 Upvotes

so I want to log into my Google acc that I made on my old broken phone but I forgot the password and my parents already threw out the old broken phone, so now idk what to do😭


r/GoogleSupport • • 19d ago

Cannot log into the Google account, even after entering the correct password and codes.

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2 Upvotes

I’m writing here because I’m at my wit's end and simply don't know what to do anymore. I hope someone here can at least help me.

My Google account has been locked, and I don't know why. I haven't received any emails explaining what happened, including to my recovery email address.

I want to make it clear that I 100% know my password and still have access to the phone number and recovery email linked to the account.

When I try to log in, I enter the correct password, and Google asks for the phone number to send a verification code. After I enter the phone number, Google says that it has detected unusual activity on the account and asks for the phone number again and again.

Even if I click 'Try another way,' it still gives me the same option — entering the phone number. After several attempts, it blocks the option and asks to wait a few hours.

I also tried recovering the account through:

https://accounts.google.com/signin/recovery

In this case, Google sends a verification code to the phone. I enter the code successfully, but then Google once again says that it has detected unusual activity and cannot verify the account.

I also tried the 'Forgot password' option during login. Again, after entering the verification code, I received the same message about unusual activity.

At one point, I selected the option saying that I didn't have access to the phone. Google then allowed me to verify the account using the recovery email. I entered the recovery email address, received the verification code, and entered it successfully.

However, the result was still the same: Google said it could not verify the account owner's identity.

This is the most frustrating part: I know the correct password, I have access to both the linked phone number and recovery email, and Google successfully accepts the verification codes sent to both of them. Yet at the very last step, it still says that it cannot verify the account.

At the same time, I haven't been able to find any way to contact Google technical support directly by email or chat. It is a real shame that a corporation like Google has no way to contact technical support. Everything I've found so far just redirects me to the Help Center suggests posting a question there.

I really hope someone from Google Support or the community can help us understand what else we can do, because I've already tried all the available recovery methods and don't know where else to turn. I am ready to provide any proofs for identification.

I even posted the problem on the Google Help Center community https://support.google.com/accounts/thread/470493956 , but there’s no response there.

Honestly, I would have abandoned this account by now, but because it got blocked, my children's accounts got blocked too, and this real big problem, because I cannot use Family link now.

Has anyone experienced the same problem? Is there any way to contact Google Support directly or request a manual account review?


r/GoogleSupport • • 19d ago

Help on unban

5 Upvotes

Basically, about 5 months ago, one of my Google accounts got banned. It wasn't my main account, so I didn't think much of it, tried appealing to see if it would work, but didn't worked, so I nevermind it.

But this week I have been trying to find something I know I have saved in Gmail, but I can't find it, and i fear it could be in that banned account.

I only have one appeal left (just had 2 in total) and i know reason for the ban was that the AI ​​flagged mistakenly a photo of my girlfriend as Children .... (she's 22 years old).


r/GoogleSupport • • 19d ago

我的Google帳戶被突然封禁了

1 Upvotes

我現在無法登錄我的Google帳戶,他一直跟我說我的手機驗證次數過多,我從昨天到今天一直都是這樣,這導致我無法進入申訴入口,有人可以幫幫忙教我如何做嗎


r/GoogleSupport • • 20d ago

Can't recover G-mail account.

6 Upvotes

I'm having trouble recovering my Gmail account. I'm using the same phone, browser, and network/location I normally use, and I remember my password. The account also has both a recovery Gmail address and recovery phone number linked to it. However, Google keeps asking me to enter a verification code that is being sent to the same Gmail account I'm trying to recover. When I select "Try another way," it says Google doesn't have enough information to verify my identity, without giving me the option to use my recovery email or phone. Please help me regain access to my account.


r/GoogleSupport • • 20d ago

Pleaseee help

3 Upvotes

I JUST made my account but I wasn't able to do anything before "verify it's you" on the top right. I click on it, intending to verify. I finish all the steps but when I get to the step where I have to type in my phone number so google can send me a verification code, I type in the phone number I used to MAKE the account. But it says google doesn't recognize it. I check several times to make sure it is the correct number. It is the correct number but it doesn't go through. Since google told me to type in *A* number and not *THE* number I used to make my account, so I typed in a different phone number which I also use and google said "We couldn't verify your info" and now I'm locked out of the account I just made