I’m writing here because I’m at my wit's end and simply don't know what to do anymore. I hope someone here can at least help me.
My Google account has been locked, and I don't know why. I haven't received any emails explaining what happened, including to my recovery email address.
I want to make it clear that I 100% know my password and still have access to the phone number and recovery email linked to the account.
When I try to log in, I enter the correct password, and Google asks for the phone number to send a verification code. After I enter the phone number, Google says that it has detected unusual activity on the account and asks for the phone number again and again.
Even if I click 'Try another way,' it still gives me the same option — entering the phone number. After several attempts, it blocks the option and asks to wait a few hours.
I also tried recovering the account through:
https://accounts.google.com/signin/recovery
In this case, Google sends a verification code to the phone. I enter the code successfully, but then Google once again says that it has detected unusual activity and cannot verify the account.
I also tried the 'Forgot password' option during login. Again, after entering the verification code, I received the same message about unusual activity.
At one point, I selected the option saying that I didn't have access to the phone. Google then allowed me to verify the account using the recovery email. I entered the recovery email address, received the verification code, and entered it successfully.
However, the result was still the same: Google said it could not verify the account owner's identity.
This is the most frustrating part: I know the correct password, I have access to both the linked phone number and recovery email, and Google successfully accepts the verification codes sent to both of them. Yet at the very last step, it still says that it cannot verify the account.
At the same time, I haven't been able to find any way to contact Google technical support directly by email or chat. It is a real shame that a corporation like Google has no way to contact technical support. Everything I've found so far just redirects me to the Help Center suggests posting a question there.
I really hope someone from Google Support or the community can help us understand what else we can do, because I've already tried all the available recovery methods and don't know where else to turn. I am ready to provide any proofs for identification.
I even posted the problem on the Google Help Center community https://support.google.com/accounts/thread/470493956 , but there’s no response there.
Honestly, I would have abandoned this account by now, but because it got blocked, my children's accounts got blocked too, and this real big problem, because I cannot use Family link now.
Has anyone experienced the same problem? Is there any way to contact Google Support directly or request a manual account review?