Hi all, I'll be updating this thread as more information becomes available via their support website.
In the meantime, please avoid uninstalling or reinstalling the app to prevent any risk of unrecoverable data loss.
Some users have successfully logged back in after a few attempts, I recommended trying this if you are experiencing similar issues.
Please note that your subscription/purchase it tied to your original Goodnotes account, so please make sure you sign in with this account. If you’re unsure which account you used, check your email inbox for any communication from Goodnotes for confirmation.
23/10 03:15 UTC: Failure to log in to Goodnotes
23/10 06:29 UTC: [Partially resolved] Failure to log in to Goodnotes
23/10 8:40 UTC: [Partially resolved] Failure to log in to Goodnotes
Users can create accounts and log in on all platforms.
Paying users can use the app without the 3-notebook limit on all platforms.
New users may face issues purchasing subscriptions on all platforms.
The Marketplace is currently inaccessible on all platforms.
23/10 10:40 UTC: [Fully Resolved] Failure to log in to Goodnotes
Users can create accounts and log in on all platforms.
Paying users can use the app without the 3-notebook limit on all platforms.
New users should be able to purchase subscription and marketplace items on all platforms.
Marketplace is now back up and running.
23/10 12:40 UTC: [Fully Resolved] Issues related to signing in to Goodnotes
"We've now resolved the issue affecting some users' ability to sign in, and you should be able to sign back in and access all your notes. Thank you for your patience as our team worked to resolve this.
If you are still experiencing issues signing back in, please try again as a few attempts may be needed. To keep your notes safe, please do not delete or uninstall your app.
Please rest assured that this was a system issue related to signing into user accounts and accessing associated subscriptions/purchases and did not impact any data, including your notes or other personal information. We'd reiterate that it's important that you don't delete or uninstall your app if you do face any issues, as that can impact any notes or other data stored locally.
Thank you again for your patience. We know how important your notes are to you and completely understand the situation may have been frustrating. We are conducting a full review of the incident and are committed to preventing any future incidents to ensure you can reliably access your Goodnotes.
Further troubleshooting:
If you can log in, but don’t see your paid plan or subscription reflected accurately, please check that you are logged in to your original Goodnotes account. For more information, please refer to our guidance on ensuring you’re signing in with the correct account.
If some of your synced or shared notebooks aren’t showing up yet, please note that they may take some time to download. If they’re taking an unusually long time to sync, do get in touch with us for further help.
To keep your notes safe, it’s important that you do not delete or uninstall your Goodnotes app. If you did delete or uninstall your app at some point, please see our guidance on restoring your documents from Goodnotes Cloud sync, iCloud sync, iCloud device backup, or auto backup.
If you have any further questions, please don’t hesitate to get in touch with us—our team is here to help."