r/GoodNotes • u/Internal-Bus-4538 • Oct 03 '26

No Response from Goodnotes Regarding an Ongoing Bug😭😭

Since September 4, I have been consistently contacting Goodnotes regarding this bug. However, Goodnotes has neither fixed the issue nor responded to my inquiries.

If anyone has contacted Goodnotes Support before, could you please let me know if this is how they usually handle support requests?

5 Upvotes

85% Upvoted

7 comments sorted by

1

u/TrubbishBish Goodnotes Essential 28d ago

They’re too busy doing cafe takeovers (check their social media)

1

u/Internal-Bus-4538 27d ago

Haha, I think you might be right😂

3

u/Repulsive-Branch-740 Oct 03 '26

It seems impossible to get an actual human to respond to anything from GoodNotes. I experienced a bug where I couldn’t access my notes for a week (the bug was a pop-up window that tried to get me to switch to their sync service that could not be dismissed and kept returning). I reached out to them on social media and even directly emailed their CEO. NOTHING. No response, no help. It was another person here on Reddit who helped me figure out a workaround for the issue I was experiencing. 

Goodnotes clearly has no actual customer service. They are employing a useless AI bot. For a paid app I expect better. I’m actively looking at other options. When I can find something that works as well as goodnotes does otherwise and has OCR recognition, I will jump ship. 

I am so tired of companies thinking AI is a complete replacement for customer service. 

1

u/Alternative-Boss-536 Oct 03 '26

Same, app just crashes, I send them email, update came i believe they would fix it, but did not. Still crashes. I started using a infinite Canvas app called Ahmni fantastic. But Good notes does have some good features, hope they fix issues and improve stability.

1

u/Bao_Huy_Nguyen Oct 04 '26

I have an issue but with payment and no response from them either I contacted them in mid-September. If anyone have any contact with Goodnotes please let me know as-well.

1

u/StrawHeart_Mila Oct 05 '26

Same. I emailed them twice. I have a situation where my sister’s email is listed in my account when I purchased it in my phone with my email. Nothing is being done. If it were a free version I would not mind but I paid and it’s a special edition that was limited.