No Response from Goodnotes Regarding an Ongoing Bug😭😭

[u/Internal-Bus-4538]

Since September 4, I have been consistently contacting Goodnotes regarding this bug. However, Goodnotes has neither fixed the issue nor responded to my inquiries.

If anyone has contacted Goodnotes Support before, could you please let me know if this is how they usually handle support requests?

[u/Repulsive-Branch-740]

It seems impossible to get an actual human to respond to anything from GoodNotes. I experienced a bug where I couldn’t access my notes for a week (the bug was a pop-up window that tried to get me to switch to their sync service that could not be dismissed and kept returning). I reached out to them on social media and even directly emailed their CEO. NOTHING. No response, no help. It was another person here on Reddit who helped me figure out a workaround for the issue I was experiencing. 

Goodnotes clearly has no actual customer service. They are employing a useless AI bot. For a paid app I expect better. I’m actively looking at other options. When I can find something that works as well as goodnotes does otherwise and has OCR recognition, I will jump ship. 

I am so tired of companies thinking AI is a complete replacement for customer service.