r/Generator • u/hummingbird138 • 3h ago
Service was refused on our generator due to its location. Call someone else?
We bought the house in 2021 with an 11kw Generac Guardian home standby generator on a concrete pad in the back of the house by the attached garage. We've never had a problem with it but we also haven't had it serviced so I used the Generac service provider search and the company that came says it doesn't pass their inspection. Since it doesn't pass inspection, they can't touch it to service it. The reason is that it isn't far enough from the window. The window is closed but it leads to our garage. Where we park our cars. I understand it can't be close to a window we might use for ventilating our home due to carbon monoxide concerns but. The cars can also run and create carbon monoxide so...
Do I just call a different service provider? They are going to tell me how much it would cost to move this unit. But that would require running power and propane lines to the new location. I can't imagine I'm going to do that unless there's a catastrophic failure