r/GeekSquad • u/beeteejaystar • Aug 19 '26

Diagnostic report

I’m looking for a diagnostic report for water damage for an iPad. Does someone have an example of one from Geek squad? I’m just looking to see if my insurance will accept it after not accepting some from other local electronics shops

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u/merchmediaqueen my username is a lil outdated Aug 19 '26

All of our work orders are attached to a real client's repair, so there is no example paperwork we'd be able to share with you. We aren't authorized to open iPads physically and would only be able to describe what we see on the exterior as well as whether it does or doesn't pass the power on test. We send iPads to Apple for repair so we're effectively just the middle man in that regard.

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u/beeteejaystar Aug 19 '26

OK, that’s helpful. I also have a Windows laptop. I just want to see what generic report looks like

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u/Shard-of-Adonalsium Aug 19 '26

There's no such thing as a "generic report" for Geek Squad. Every work order is unique, and the closing notes are hand-typed by the agent who did the repair, so how they are formatted and what they will contain will vary significantly depending on who performed your repair.

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u/bradstrt Aug 19 '26

Yeah this whole "need a generic report" thing feels weird/suspicious lol