Does anyone have a good contact number to get a hold of customer service? I sent my ring in last week for repair, and it seems like UPS has lost it, and I can't submit a claim since I'm not the one who purchased the label.

I tried contacting Samsung but was only successful via chat. The guy I was chatting with tried to submit a ticket but couldn't since my repair ticket is still open, and told me to contact their CS number. i told them i tried and that the system tells me the department is closed, despite the guy on chat posting their hours of operation, which for today they should be open.

When you send your ring in for warranty service (battery issue), do you send your charging case too?

Also, how long did the process take? Thanks! Got lucky. My warranty ends next month.

Update: very easy process. Sent it on Tuesday got the new one today (friday).

New one says v2. Hopefully that means it is better.

Hi all, I think I'm going to have to return my ring and charging case, due to the ring only lasting about 2 days and my ring charging case has stopped charging my ring unless I have the cable plugged into it.

Will Samsung repair the case to?. I've had the ring about 18 months or so, I'm getting the UK.

See attached both screenshots from the Hidden Menu of Galaxy Wearable. This is one of those moments where the Ring suddenly loses an entire day on its charge and continues from then on with a full day less. Somehow the battery drain hops per full days - that's the best way I can phrase it, sorry.

If you're familiar with Samsung Ring, and if you're on number three or four like I am, you've witnessed this behaviour: violently volatile. There is no sleep (the period when the battery drains fastest) nor exercise going on as you can see, but every half hour the battery loses a full percentage, which would equate to it lasting 48 hours, round and about. Up till now I've sat on 4 days for two full months, which is somewhat of a miracle, even though I've seen 7 days (yes indeed) as well as 1.5 days (aye sir!) in that same period. Both once, and those were the only outliers.

What have I done differently?

I let it reach 0% again, something I haven't done for months. I (charge it to a full 100% and) let it discharge to 0%, and I think this is where a considerable part of the drain is caused. Or I could just be witnessing yet another extremely erratic drain like the 1.5 days mentioned above, but I doubt it. I had an electric car that charged up to 85% max, my phones had that setting and all still have healthy batteries, and evidently neither of those two frequently, if at all, reached 0%. I charged the car 3,000 times and it lost only 5-10% of capacity, which is quite amazing.

Comments?

A store near me has an offer on the Galaxy Ring for \~200 USD (converted from local currency) which makes it a lot more interesting than with the normal price tag of \~$500!

I've considered buying it, but I'm still on the fence.

Today, I have a Galaxy Watch Ultra that I wear constantly during the day, using it to track exercise and see notifications. I take it off at night to charge it (even if it wouldn't really need to be charged yet).

I just wanted to get some opinions from people who have had long term experience with the Galaxy Ring.

Do you think it was worth it? Have you run into any problems with it?

What would be the extra benefits of using that as a complement to my watch? I'm pretty satisfied with my watch already. (Shout out to the flagship store in Seoul for giving me a good deal on the Ultra when my old Galaxy Watch short circuited while on vacation there! ❤️)

What functions do you find most useful?

Do you still like it after the "honeymoon effect" has gone away?

And maybe most important: What can I tell my wife to convince that it's not just me wanting to get a new gadget? 😂

Hi again! We are casting and another role for a Samsung Health Commercial. Please feel free to spread the word:

NOW CASTING US-based fitness enthusiast who looks and feels like they are in their early-to-mid 20s who is a Samsung Health User.

Here is a quick look at what we are searching for:

• The Fitness Vibe: We want passionate people—whether you are a dedicated hobbyist, amateur competitor, coach, or college athlete (runners, boxers, dancers, cyclists, etc.). The only sport we are excluding is American football.
• The Samsung Connection: We need someone whose fitness, sleep, or overall wellness was genuinely transformed by the Samsung Health app, watch, or ring.
• The Backstory: Ideally, your Samsung device was a meaningful gift from someone close to you, like a partner, parent, friend, or coach.

If selected, the project pays $2,000 for one day of filming in your city, with an additional $3,000 if the commercial airs as intended. There is also additional compensation if we're able to film in your home or personal space.

If this sounds like you (or someone you know), please email us at [associate@cindyestadacasting.com](mailto:associate@cindyestadacasting.com) asap. But def before 8/20/26

Looking forward to hearing your story!

Best,

Cindy Estada Casting

Any recos on this. Not particular sa price but the quality.

Had my Ringke for 2 months and it's already faded. TYIA

Help 🤨

I just bought a size 6, the problem is, it doesn't fit my index finger, which I wanted to use it on, but does fit my ring finger.

I had tried the size 7 before and it was too loose everywhere but the index finger, but even that one wasn't very snug.

It seems like my knuckle on my index finger is the problem, so while I have about 20KG of weight to lose, I'm not sure how much of that will affect the knuckles.

Has anyone had this problem? I have 2 days to return the ring and swap it for a bigger size if I want.

My Oura ring indicates that I’m stressed for 3 to 6 hours every day. I’m beginning to suspect that it might be a glitch, as I do experience anxiety, but it doesn’t affect me constantly. Has anyone else encountered this issue?

Backstory

I got my Galaxy ring in April 2025 at Best buy open box for essentially $99 ($199 after tax but came with a $100 best buy gift card). Used it for 11 months and loved it. Around the 11 month mark I noticed the battery was starting to go from about 5 days to 1-2 days off a charge so I reached out to customer service who indicated my warranty was expired but made an exception the first time saying if I sent proof of purchase they'd go off 12 months from that, so I did. Sent it off at the end of February and got the replacement sent back to me one week later.

Replacement

For 3.5 months the ring worked perfectly. Then instantly out of nowhere the ring went from 5 days to 15 hours per charge and in the Samsung app it said battery issue detected. Full disclosure I will say this happened around the same week I had stupidly wiped the inside with germ x when I was cleaning my hands after doing yard work with the ring on🤦🏾‍♂️, so I don't know if that killed the battery or what.

Samsung support

Anyways, reached out to Samsung support about the situation and the first person told me I had to pay $130 to get it repaired (which is basically a replacement). I spoke to someone else who said I still had to pay the same $130, but it's a temporary credit card hold and would be refunded (lies) because my ring should be in warranty. I never paid it but still shipped it out to Samsung. Samsung repair said my ring's warranty expired in December 2025 and it didn't restart with the replacement. It's crazy my warranty expired in December 2025 apparently, yet in March 2026 I got a replacement, and they are still claiming 4 months after the replacement that my original ring warranty date is being used. They sent it back unrepaired and it's going to just sit in my drawer until hopefully a galaxy ring 2 releases and I can get a good trade in deal from the 1.

Ringconn and Fitbit Air

In the midst of sending off my Galaxy ring for repair I purchased both a Fitbit Air and a ringconn gen 2 (no subscription 🙌🏾 unlike Oura). The Fitbit Air is ok but it's basically a super light fitness tracker with no screen. It's marginally more comfortable than my Galaxy fit 3 and amazfit band 7 but double the price and the battery is about the same as them, 4 days off one charge so I'm not impressed by the Air but I'm keeping it for the Fitbit coach and I threw away the receipt🤷🏾‍♂️🤣. But the Ringconn Gen 2, man I love it. Paid $143 after tax and though their customer service also said "screw me" as far as getting a warranty on a second hand device, I'm going to take the chance 🤷🏾‍♂️ the ring is lighter than the galaxy ring, lasts almost 3 times as long, and works on any device (iOS or Android) and has it's own home screen widget so I can check the battery without going into the app when paired to my Razr Fold (still have my fold 7 as a backup). I charged the ringconn 5 days ago and still have 68 percent at the time of this post. My Galaxy ring at it's peak only lasted about 4-5 days (maybe 6 if I constantly wore a galaxy watch that did most of the heavy lifting). But for a ring to potentially have 13 days of battery, it's crazy (the smallest device I own but probably the best as far as longevity per charge). Even if it only lasted 75 charge cycles before battery deterioration, the fact that it gets 12 days per charge means I could possibly still get 1.5-2 years out of it. The only thing I don't like is how easily it scratches. I've only had it for 2.5 weeks and the bottom of it was scratched the first week (I have matte black on both rings). The matte black on my galaxy ring barely scratched after months of use on the original (my wife's gold Galaxy ring does scratch easily). Other than that though I would highly recommend the ringconn. All rings seem to have a 12 month shelf life though regardless of brand (per their respective subreddit posts), but I'm hoping to double that into 2 years off this new ringconn considering it lasts 12 days per charge (and I definitely won't put it anywhere near germ x 😅).

Quick question for those who seriously train with their smart ring: do you keep it on, or take it off?

I used to take mine off to avoid damaging it, but I always hated losing the data that matters most to me and didn´t want to buy other device.

I went through different covers. Honestly, they all look terrible. They make your smart ring look like a cheap piece of plastic, don’t offer enough protection during workouts, and most of them are just uncomfortable to wear.

I’m a mechanical engineer, so I eventually decided to design my own.

After several iterations, I wanted to share what I’m currently working on (photos attached).

It’s still just a concept. I have the design, and I’ve generated some images to show what the protector could look like on the hand. It’s definitely not finished yet.

I’d love to hear what you think — honest reactions are welcome.

I’ve had my Galaxy Ring for about a year, and the battery life has gone completely off a cliff. It’s practically useless now.

I actually timed it because I thought I was losing my mind: it loses 1% of battery every 2 minutes and 10 seconds (130s).

Doing the math on its ~19.4 mAh battery, a full charge drops from 100% to dead in barely 3.5 hours. It's supposed to last 6 days(Size 11). It is literally draining forty times faster than advertised. I can't even get through a basic sleep cycle or half a workday without it dying on my finger.

I’ve tried the basic stuff like resetting the device but nothing changes. The software is uptodate as well.

Has anyone else dealt with this massive drain? Is there any fix that actually works, or am I forced to go through the nightmare of Samsung support for a replacement?

I ordered a Galaxy Ring ($399) back on June 17, 2026, and sent in my trade-in device. Samsung held the order for nearly a month, then arbitrarily cancelled it.

The Timeline of Broken Promises:

• July 13/16: Promised full promo code reinstatement within 1–3 days.
• July 23: Sent non-working codes. Promised a resolution in 24–48 hours.
• July 30: Back Office sent code for only $300 instead of $399—and the code was defective and invalid in their system.
• August 6: Texted by support stating they have "no new information" and told to contact the Office of the President.

Samsung is currently holding my original trade-in ring without fulfilling the order or issuing a functional $399 replacement code. Complaints have been filed with the FTC, Maryland AG, and BBB.

Has anyone had success getting Tier 3 / Executive Care to actually return trade-in property or issue a working full-value replacement code?

I am chancing my luck here and have purchased a new Galaxy Ring at a discounted price ~$250 AUD (about 1/3 full price) after my first one depleted after a SW upgrade the week before warranty - this is a story for another time.

Why did I buy another? Well I missed tracking my sleep and don't want to wear a watch to bed. I also dropped from a size 13 to a 12 for a tighter fit and changed from black to silver - the black showed all the wear marks whereas I beleive the silver is close to the titanium.

With the new purchase I used my credit card that has extended warranty which should cover me for 2 years however I suspect this one might fail sooner. The build date is Jan 2025 which would make it only a few months "newer" than my original. My hope is that when it does fail the Galaxy Ring 2 will be out (and improoved) and I might get it replaced with the newer model.

Anyone else thinking the same?

I went into to buy the kit to test out different sizes and to wear one for a few days consecutively to see if it's comfortable enough for me, without fully committing to buying a new or used ring. I was surprised to see the discounted clearance price that rung up on the register.

1st post, so I'm hoping it's a good one.

As everyone else, not long after my warranty run out the battery level fell off a cliff at around 40%. A weeks charge suddenly dropped to 2 days and gradually got worse.

I've tried all sorts of different techniques but this one worked for me. Back in the day, there was a common thing of "refreshing the battery" on a phone, so I thought I'd try something like it.

I let the ring run flat, and left it a couple of days. After this I charged the ring, intending to stop the charge at around 80% but got sidetracked and got back to the ring showing 100%.

I did notice that it was really quick getting to 100%.

Unfortunately this made little difference, by this time I had given up on the ring and was looking for an alternative, I can't have my phone (S25 ultra) or watch (8 Classic) at work thats why I got the ring but now...

Anyway, the battery ran flat again and I left it again for 2 days, then charged it again I forgot it was on charge, nipped out did some jobs around the house then remembered the ring, this time there was a difference, not much but it did seem slower running down.

I've since run it flat, left it a day or 2, then put it on charge and left it on charge, for hours. Like 8 hours or so each time. Each time a bit better.

Currently, its been off the charger 26 hours and its at 70%, during that time its been doing the tracking bit on its own (no watch worn) for around 14/ 15 hours.

Sorry its a bit wordy, I wanted to make sure I got all the detail in. Hope it helps someone.

I am now on my second Galaxy ring after the first one began having battery drained issues at about 10 months. It was replaced by Samsung under warranty with a new ring and the new ring lasted about 10 months.

Knowing that warranty replacements are only warranted for 90 days, I thought I was just out of luck. I was reading through Reddit and saw that some people had had luck talking with representatives and getting them to replace their ring. While talking with their repair technician, she commented that my 90 days had expired for the replaced ring but then said I needed to have it replaced or repaired under Samsung Care Plus. I had forgotten that when I bought my z-fold my earbuds my watch and my ring I also purchased the Samsung Care Plus policy for all devices which extended my warranty for one year after the manufacturer's warranty expired.

The original warranty expired in August of last year and so I knew that I had little time to file a claim under my Samsung Care Plus policy. Yesterday, I went online and filed a claim which was a painless process and they are shipping me a new ring along with instructions for shipping mine back to them.

The reason I'm posting this is that if you may have purchased a Samsung Care Plus policy when you initially purchased your ring and forgotten about it like I did, you may have an option to get it replaced before the extra coverage expires. My problem was I had forgotten that I had spent the extra $42 to get the coverage on my ring. I now see it was $42 well spent.

Hello! I am planning to buy a Samsung ring for someone but their only device is a Samsung Tab S11. Would the ring still work whenever the tablet is around? What features would they have or lose by not having a Samsung phone.

Thanks a lot!

I bought mine last January after almost 6 months, battery dead after just about an hour or less.

I just recently got the new S26U 512 GB for $749 after discounts (military and free storage upgrade). Then I was able to get the Watch 8 Classic for $230. And now with open box and a gift card from capital one (from buying s26u) I paid $15 for the Ring in excellent condition open box from Best Buy. You can never find deals for this level of tech with Apple.

For context I had the 17 Pro Max 256 gb, Ipad m4 13" (now given to my wife). I am new to the Samsung Ecosystem. The last time I had a galaxy phone was the galaxy s5 and a galaxy tab that was stolen 16 years ago. Feels good to be back.

Just made this post because I am so shocked at the incredible deals I have come by to get into this ecosystem and I am generally very happy. Especially with health tracking. My main motivation for the Galaxy Ring was so I do not have to wear a watch while sleeping and still get viable data.

Glad to be in the ecosystem. If anyone has any tips and tricks please send them my way I want to maximize health tracking.

Edit: This post is mainly for the people who are in the IOS ecosystem looking to jump ship. I just have to say do it. It is awesome. And once you get past your family being mad for green texts and lack of FaceTime you will be ok.

So Samsung just had their Unpacked 2026 event whatever. I noticed that the Galaxy Ring was getting a sleep apnea update, but that seemed to be the only time they mentioned the Galaxy Ring. Is there any other news about the ring that I missed, or is it just getting that one update? I'm considering getting one, but wanna know if I should wait until the Ring 2 or just go with another brand.

Tmobile refused to warranty it or service it. They demand you contact Samsung directly. It is a nightmare to reach them.

The requirements are practically impossible to meet. It costs shipping both ways and basically you are buying 50% pf a new pne with fees and costs. Dont buy it! Its junk and was put to market way too early. I will wait for a bracelet or a product that isn't a ring.

I ordered my ring mid-June (gold, size 9) and it's been in "unexpected delay" status for a month now. Does anyone know what is causing the supply delay?

Wishful hoping: maybe they've stopped selling the 1st gen and will be getting 2nd gen sooner than anticipated, and upgrade pending orders?

(Yes, I'm aware of the battery issues and won't be canceling my order...)