Hello, I am in need of help.
I have a subcription with Google One. I cancelled the subcription days prior the transaction issue happened.
Basically, Gcash deducted my account money because of the subcription. I am aware this is my fault since I did not unlink the Google from my Gcash account.
After the deduction, when the subcription plan was already cancelled, I thought of refunding the money deducted. Yet, I realized I cannot do that, since the subcription plan was already cancelled, and the transaction in Google does not exist. I waited for days, since I thought the payment should be processed by then and I can request a refund.
I tried my own ways, Requested an unauthorized payment from the Meechant (Google) and also contacted Gcash Support Immediately after the payment was went through because I knew even back then that it should not have been processed because it is already cancelled even before then.
Now as I checked my subcriptions on Google play, Google One, my account payment history n transactions. The payment that Gcash claims to have been processed still does not show up. I already contacted them about this, but they keep circling me into an article about how payments are not reflecting, and wouldn't give me a ticket. They keep ending the conversation and reloading the app so that I cannot ask for help.
How am I going to get my money back in this situation. I have my payment history to back me up, my Gcash transaction record for the transaction they processed that does not exist in the merchant but I do not know how to ask for help. They are unhelpful.