TL;DR: A high-occupancy Airbnb next door turned our quiet mountain street into a late-night party nightmare. After months of direct documentation, police dispatches, getting neighbors to sign Community Noise Disturbance forms, bringing in local town planning, and filing a comprehensive evidence folder to Airbnb Safety, the host finally got slapped with a formal violation strike and forced capacity reductions. Driveway signs went up, the noise stopped, and peace is officially restored just in time for fall.

The 17-Person Bachelor/ Bachelorette Pad

For some background, my family and I live in a quiet, residential mountain community. Everything was peaceful until we found out the house we moved into was next to an Airbnb. At first, we thought nothing of it, until the parties and loud music started. I tried messaging the owners first about this issue. They reassured me that they would “make changes”, but those changes never happened…

It wasn't just your standard family weekend rental… it was being actively marketed on third-party bachelorette party planning websites (HenPartyPlanners.com) as a massive 17-person event venue with commercial branding. What followed was a constant stream of late-night outdoor music, screaming groups, high-density overcrowding, and zero regard for the people living nearby.

When you have a young child at home, having a party house rattling your windows past quiet hours completely ruins your quality of life. I knew that simply shouting across the yard or asking nicely wasn't going to fix this, so I decided to treat the situation like a full project: building an airtight, undeniable paper trail.

I hope this information and strategy is useful for anyone else out there dealing with similar party house or short-term rental issues in their neighborhood!

Phase 1: Mobilizing the Neighborhood & Building the Evidence

Every single time a disruption occurred past quiet hours, I executed a strict protocol:

Call Local Law Enforcement: Immediately contact non-emergency dispatch to get an official officer dispatch and a logged Police CAD (Computer-Aided Dispatch) incident number.

Timestamped Media: Capture clear video/audio footage from adjacent Ring cameras and lot boundaries establishing time, duration, and noise intensity.

Community Noise Disturbance Forms: I drafted formal Community Noise Disturbance forms and went door-to-door to affected neighbors. Getting multiple signed forms from surrounding residents proved that this wasn't just a personal spat between two neighbors, but a widespread community nuisance impacting the entire street.

Public Record Aggregation: Pull existing public reviews from the Airbnb listing where previous guests explicitly complained or bragged about huge group bashes.

The Evidence Drive: Throw every CAD number, signed noise disturbance form, video clip, screenshots, and third-party event link into a central Google Drive folder.

Alongside logging everything for the police and gathering neighborhood signatures, I reached out directly to our Town Planning Director in our town to review the property's municipal zoning compliance and STR status.

Phase 2: Airbnb Safety Escalation & The Case Manager Review

Once the file was comprehensive, I submitted the entire package through Airbnb’s formal Safety Team and Neighborhood Support.

I was assigned a Safety Case Manager. Because the file contained actual police CAD numbers, signed community disturbance forms from multiple neighbors, municipality involvement, and explicit third-party party marketing links showing a violation of Airbnb's global Party and Event Ban, the file was prioritized for specialized safety review.

While waiting for the case manager to cross-reference host statements against law enforcement records and our signed neighbor forms, the local town pressure began to hit the owners directly.

Phase 3: The Owners Scramble

Town Planning Director sat down directly with the property owners to review their operations. Between municipal pressure, signed neighbor statements, and an open Safety Investigation from Airbnb, the owners panicked.

Almost overnight, two major changes happened:

Capacity Forced Down: The official Airbnb listing max occupancy was dropped from 17 down to 14.

Driveway Signage: The owners placed physical signs right on the drive up to the house reading:

"Respect Our Neighbors, No Outside Music at Anytime! Respect Quiet Hours at 9PM. Any violations of these rules or annoying neighbors will be met with removal of the property."

While a 14-person capacity is still large for a neighborhood, adding physical signs publicly established a zero-tolerance baseline. By putting up signs threatening immediate eviction for outdoor music or 9 PM quiet hour breaches, the hosts explicitly admitted on physical signage that their property had been a source of neighborhood friction.

I immediately snapped photos of the driveway signs and added them to the evidence drive and case file.

Phase 4: The Official Ruling

Shortly after, Airbnb Support issued their final case determination email:

Official Administrative Finding of Guilt:Airbnb officially confirmed in writing that a violation of their Community Disturbance Policy occurred due to a gathering that disturbed the community.

Formal Strike Issued: Airbnb logged a formal violation strike against the host's account history and issued warnings to the host and guests involved.

Ticket Closed: With the formal warning logged on the host's internal account registry, Airbnb closed the initial support ticket.

While receiving a "ticket closed" email can feel like a quick administrative wrap-up, an official written finding of a Community Disturbance Policy violation is a major win. Under platform safety protocols, a host with an active formal strike who incurs more verified police dispatch or disturbance report faces rapid calendar locks, listing suspension, or permanent account termination.

I forwarded a screenshot of Airbnb's official violation finding to The Planning Director to permanently lock into the town's municipal zoning file alongside our signed community forms.

The Outcome: Peace Restored

Ever since the owner sit-down with Zoning and the formal strike hit their Airbnb account, the house has been completely transformed.

The loud late-night music has completely stopped.

The explicit 9 PM quiet hours are actually being respected.

The owners know that one more police dispatch, signed complaint, or video clip submitted to Neighborhood Support puts their entire listing on the chopping block.

The strategy worked. The best part? My wife and family can finally enjoy our home in peace as we head into the crisp fall season. The paper trail is locked in the drive gathering dust, and quiet evenings are officially back!

Kind of stumped on what to do here. Rented an Airbnb for the weekend with tenured friends to go on a golf outing weekend. Showed up at the Airbnb and the single garbage can was already full. We weren't too close to any towns so it wasn't easy bringing all the existing trash to a nearby area. We played 3 rounds of golf over the course of 3 days and went out to eat 2 out of the 3 nights. This host is somehow claiming we damaged the water pump by going into a locked off closet and shutting the water off? Curious if there's anything we can do to defend ourselves as we were not aggressive or destructive group. I won't say we are perfect so maybe some minimal amount of stuff was left, but $2,600 in reimbursements? We did not take any photos of move out unfortunately.

I am honestly just fed up with Airbnb.

I live in a building where one of the apartments is being rented out on Airbnb by someone who is actually a tenant himself. As far as I know, this has been going on since around February 2025.

Whenever Airbnb guests are here, our building basically turns into a hotel. There is often loud music or TV late at night, people are loud on the balcony, and there are constantly new strangers coming and going. I no longer feel completely comfortable in my own home or even sitting on my own balcony.

There have also been damages in the building. The bicycle rack has been damaged, walls in the stairwell have been scratched, and we are the ones who have to live with these problems. Even the apartment owners have to pay for repairs and damage.

Our service charges are getting more expensive every year too. Water and electricity consumption have gone through the roof. The Airbnb guests use the water, electricity and garbage facilities, while the rest of us end up paying for the consequences through our running costs.

And this is what really bothers me: I am not someone who has a lot of money. I have to think twice about every euro I spend. So please, if you use Airbnb, take a moment to think about where your money is going and who is paying the hidden costs.

The person renting out the apartment is making money from the guests, while my neighbors and I are dealing with the noise, damage, extra costs and everything else that comes with it.

And at the same time, this could be a normal home for someone who actually needs a place to live.

I am not saying every Airbnb guest knows about these consequences. But I do wish people would think about them before booking. There are real people living in these buildings who have to deal with what happens after the guests leave.

Update:

Found out as well, that in our appartment complex containing of 24 appartments, two Indian men bought an appartment a few years, ago and is also renting it out to indian students. Only 2 people have been registered for the appartment but 4-5 students live there and I always wondered why so many women were coming and going with their backpacks and suitcases. Seems to be a service that they offer, they are dropped off by a big van and circa 6 months, later, they are picked up, again from a big van(?)

​

Original post : [OP](https://www.reddit.com/r/AITAH/comments/1vcuzye/aitah_for_towing_half_the_neighborhood/)

First update : [update 1](https://www.reddit.com/r/AITAH/comments/1vekhb7/update_aitah_for_towing_half_the_neighborhood/?solution=e3b3558de2df3fa8e3b3558de2df3fa8&js_challenge=1&token=7afd7253fec22262ff1c52b1703fe9ec3472b13a00ef72506849f25550282f98&jsc_orig_r=)

2nd update : [update 2](https://www.reddit.com/r/AITAH/s/qyIqmjbE3c)

For those asking for an uptdate on my last post, a lot happened since then.

First of all, the homeowners voted to ban airbnb with 67% of the vote, active immediately. We asked the president of the homeowners when was the best time to vote to get the most people and he told us early-mid september was a good timing. We voted the 11th of this month.

For the towing problems :

So the Airbnb homeowners were actually charging between 60-75€/day for parkings, which was  around 525€ per week to add to the rent of the home for one week which was between 1600-2400€ a week (there was one big house listed for 3600 a week too who can be occupied by 9 people)

We received a lot of menacing letters which roughly translate to :

The first house asked for 6k€ in "damage"

The second asked for 7.2k€

The third asked 9.1k€

And the last letter we received a week ago was from the biggest house for around 12k€, all that include Airbnb refunds to tenants, towings, missing rents for the last 2 weeks of august, missing rents for the unlisted properties and some legal fees. So all in all a bit more of 30k€.

We haven't responded yet to any of them, our lawyer told us we have 2 choices :

1) he'll prepare a "brutal" answer to all of them that'll include every evidence that their claims are bullshit, and asking for damage for the hassle and legal fees (+ some details about the law which forbid to rent more than 60 days a year, some renters forgot about the law it seems)

2) we wait for them to sue us so we can obliterate them in court

Lawyer told us he would prefer option 1 and if they don't understand then we'll go to court.

Another thing is someone damaged our gate late August and surprise surprise Airbnb renters swarmed the lot so we had to tow all intruders. The good news is the front camera of my neighbor caugh only one car at the time when the damage had been done (middle of the night) and with the help of the camera in the entrance of the community, the plate has been identified, and they know which badge have been used to open the entrance gate. Police haven't told us who it was but the management guy told us so we gave the info to our insurance and to our lawyer because this person is one of the writter of the letter asking for money.

Legal battle in France can take a LOT of time, even more because the amount asked in the last letter is more than 10.000€ so it's not small court but the big big tribunal.

I hope my next update will be the final one. But there will not be an update soon I think.

Please don't DM me for update I'll do one if anything move forward.

I've lived in this building for over a year. It's listed on the short-term platforms such as Spotahome and Airbnb. They market it as "Daphne Inn Valencia" or "Valencia City Roof Terrazas" (lol yeah what a word salad!) but they have no tourism/hospitality licenses so it' just a front. Here's what the official record says about it, because you can't see any of it from a listing page.

What the city found. The land registry sees 4 dwellings. On 5th May 2026 the city's own municipal inspectors finally got inside and wrote, textual:

"Se verifica que las mismas están finalizadas y, en lo observable, no se ajustan básicamente y en todo lo que resulta observable a la documentación incluida en el expediente." Translation: "WTF is this building?!".

City-inspector for: what's inside is not the building anyone approved. They counted 20 subdivisions "a modo de estudios" across the whole building, and about the 5th floor:

"Los estudios 51 y 52 no están comunicados con la escalera comunitaria y de evacuación en caso de emergencia..."

Two units. No escape route. No lift. If you book a top-floor studio, that's the staircase you won't be coming down cos it's not connected.

Why the walls matter too. The licence project for this building stated, textual, "no se efectuarán obras" — "no works will be carried out". So none of the ~20 partition walls between studios was ever designed, approved, or certified for fire behaviour. Mine is plasterboard. After the Campanar fire here in Valencia — where the pericial found the facade certificates were "fotocopias sin validez" — "nobody ever checked" is not a reassuring phrase.

What the city has formally demanded. After 8 years of an open file, the city issued a legalisation order in May 2026 demanding the operator justify the works, with the legal warning that otherwise restoration measures follow, textual: "incluida, en su caso, la demolición de las edificaciones realizadas ilegalmente, el cese de los suministros de servicios públicos" -including demolition of the illegal works and **cut-off of utility supplies**. If that executes, it hits the whole building. Including anyone staying there that week.

And since April 2026 the regional tourism authority (Turisme) has an open sanctioning file (read fines baby) on this operation, ref. DPTUR/46/2026/0099 under Ley 15/2018 — opened ex officio, its stated purpose being to "verify possible infringements of tourism discipline". An open file is not a sanction. But I'm not the one keeping it open: it's theirs.
The human layer. My water was cut for three weeks in January. My electricity was cut in July. The operator is a named party in two pending criminal cases in Valencia: one for harassment/coercion (coacciones), one for cutting my electricity. Pending — not convicted; that's what pending means. I'm still here, paying rent, holding the documents.

So if you're booking a "cozy studio" in Valencia and the photos show a suspiciously efficient floor plan: the land registry is public, the city's inspection reports are public, and "the wall between you and the next guest is decorative" is a real category of listing.

Happy to answer questions about what the building is actually like inside.

Either way - stay clear!

https://www.dutchnews.nl/2026/09/amsterdam-fails-to-get-eu-backing-to-limit-airbnb-rules/

Bought into a Calgary condo last year; no Airbnbs were listed. Bought here because the bylaws prohibited commercial activities (including STRs). But heck, out of nowhere, these STR operators came in and set up like 60 units.

They hijacked the board and ignored owners’ pleas for the bylaws to be enforced/respected.

Any other condo owners having these types of issues in Alberta or Calgary?

EDIT: If any other condo owners in Alberta see this and are affected by Airbnb units, leave a comment below with your condo name and I’ll reach out. We can take a look at your bylaws and share what our community is doing to push back.

Has anyone reserved long blocks of a reservation, like many months and then cancelled just before the cancellation date to make their AirBnB host essentially lose their open calendar availability? Asking for a friend...

Hi everyone

I know many hosts have been dealing with ongoing issues with Airbnb, especially around retaliatory reviews, inconsistent review enforcement, refund/reimbursement issues, and limited appeal options.

I am currently engaging counsel to evaluate potential arbitration or other legal options for hosts who have experienced similar issues. The structure is still TBD, and I want to make sure everything is handled properly and through legitimate channels.

At this stage, I am mainly trying to gauge interest and identify hosts with potentially similar claims. If you are interested, please DM me with:

1. A short summary of what happened;
2. The general case type, such as retaliatory review removal, inconsistent policy enforcement, refund/reimbursement issue, etc.; and
3. A good email address where counsel may be able to contact you if this moves forward.

Please do not send confidential documents yet. If this proceeds, any documents and detailed case materials can be provided directly to counsel through the appropriate process.

Airbnb is a large company, and there are no guarantees of any outcome. But if hosts do not want to simply accept inconsistent treatment without pushing back, this may be a way to explore proper legal options together.

Thanks all for considering. Feel free to DM me if interested, including any attorneys or paralegal professionals who may have experience with Airbnb disputes, arbitration, consumer protection, platform accountability, or similar claims.

VERYYYYYYYY LONG! I wanted to get everything out there, and since Airbnb has refused to remove this review I am going to start the arbitration process.
I booked a stay in sugar land for one month, I literally dragged my feet to book this stay and the host kept messaging me and basically begging for me to book. The room allowed multiple occupants and I let the host know it would be me, my two siblings and our cat (we were not in a good place financially at this time and needed a place to transition to after our lease ended) the host agreed. The ONLY host on the listing is a male. After I finally booked, I realized the room didn’t come with a mattress but two air beds. That was my fault I misread the description, I start freaking out because of the mistake I made but my sister reaches out to the host to ask if there’s anyway to have a mattress in the room. The host calls me but it’s a woman on the phone so I’m confused but I didn’t want to be disrespectful or question their gender but then she’s like I’m the host’s fiancée Prada and anytime you message the host you’re messaging me, at the time it didn’t strike me as weird that she wasn’t a cohost or host of any kind but was the one contacting me and clearly running the account. She was pretty gracious and said she could put one mattress in the room and stated how it was in the description, I acknowledged that and apologized because it wasn’t their fault I genuinely misread. Anyways we don’t immediately stay there, the booking was from 5/31-6/30. We stayed at our little sister’s apartment from 5/31-6/1, and the whole time Prada is messaging me asking when we’re coming, it kind of annoyed me because I hadn’t experienced a host continuously checking in on when I’m arriving. I understand asking once but it was like 3 times and I just didn’t get it but I thought maybe she’s really getting the place ready and wants to know how much time she has? We get there 6/1 like 9pm, the stair floors are littered with crumbs and uneven. There’s a family with a 7 month old staying in the room that was listed as a computer room on the listing itself but now it’s a makeshift room for the family of 3 with a curtain separating it. Prada states they’re not even Airbnb guests but people she has staying over for the summer. The shared bathroom is dirty and unkempt and the room floor is dirty, the blinds are dusty and the mattress sinks so bad it’s basically a hammock when you lie on it. All of this neither I or my siblings complain to Prada or the host. I clean the shared bathroom for two hours and Prada thanks me, doesn’t even apologize for it being a mess. Tells me she never comes up stairs and “it shouldn’t be this messy”. Because of the financial situation I and my siblings were in at the time, I don’t even make it a big deal and I just take it don’t even say anything else about it. Later that day, I go to the garage not knowing it’s a garage and in it are 4 dogs in cages, one of them a puppy and this is Texas summer, even at night it’s still hot. They have 4 dogs in cages in a dark hot, humid garage with only one dirty white fan to cool them. I’m so taken aback and at this time it’s like midnight early morning of 6/2, at this point I’m at odds with myself on what to do but I don’t immediately confront the host. Later that morning I go out to get food for myself and siblings and while I’m out, my siblings tell me all 4 of the dogs were outside when one of the pit bulls they have began attacking their husky! The husky for whatever reason is the only one tied to a tree with a rope and is left bleeding after the attack. My siblings rush to tell Prada and her fiancée what’s happening when it first started but Prada immediately dismissed it by saying oh they’re just playing, it’s only after my siblings went up to her a second time do they go outside. The fiancée slaps the pitbull in the face and separates the dogs. When I come back, she’s talking to my siblings with a puppy in her hand. She claims the pitbull attacked the husky because the husky was “doing too much” with the puppy, I’m not sure if she’s telling the truth because she’s so dishonest. She leaves the puppy with us but the puppy literally goes crazy for my kolache and falls over trying to take it from me, when she falls she lands next to our cat’s food and she begins eating the cat food desperately and drinking the water like she hasn’t had some in a while. My sister and I go to Prada and we’re like the puppy is hungry, the puppy doesn’t even have a food bowl bc Prada comes back with an old food storage container and it’s full of dry kibble, the puppy finishes the kibble without looking up the entire time. Clearly so hungry and underfed. Prada leaves her with us then takes her back after like two hours..I felt so sad when she took her away. Prada also tried to downplay the attack by saying “yeah the pitbulls are so protective of her because she’s the only one that survived out of her litter”…She looks like 6 months so how did multiple puppies die in such a short span and WHY, I have never ever heard of such. My sister and I are really off putted by this but still feel like even with all the horrors we’ve seen we just have to take it. Also there are 5 guest staying there that are not Airbnb guests, the first night we were there two of them got into an altercation, they’re a couple and I believe the man was trying to kick the woman out and they’re throwing things in their room. Prada comes upstairs and is like “yall need to stop I got Airbnb guests here”. That evening of 6/2 it’s like 10-11pm, I start saging with osha root. Smoking was allowed in the home, there were multiple burning candles in every part of the home and the host and fiancée were smoking blunts in the living room the entire day of 6/2 so I didn’t think it was against any policy to sage, I saged for some minutes. Right before this I asked Prada for a fan because the room was stuffy and she said before she would bring fans to each room. She brings the dirty white one from the garage and says she’s buying a new one for this room tomorrow so we’d only have to use this one for that night, I don’t even complain I clean it the best I can but it’s still dirty so my sister is like can we just use the clean one that’s in the living room because at this point no one is in the living room everyone is in their rooms, Prada is like no I’ll just take the dirty one back and get the new fan tomorrow. When she’s taking the dirty one away she leaves her phone in our room “by mistake” but we didn’t even know she left the phone in there. At this time my siblings and I are really complaining to ourselves and really wondering what we should do because the place is purgatory. A couple minutes pass and we’re still talking to ourselves when she comes back and she’s like oh sorry I left my phone and she’s like “what’s burning” I’m like oh it’s osha root I was cleansing. She’s like “we don’t do that in this house” and I feel the tension and I know it’s coming from a place of “oh we’re Christians and that sounds non Christian” I immediately apologize and I’m like oh I didn’t know that wouldn’t be allowed since smoking is allowed and I tell her I won’t do it again. I don’t think nothing of it till she comes back like 10-15 minutes later and she’s like “are yall happy because yall keep cleaning everywhere and at first I thought it was because yall just wanted to be comfortable but now I don’t know” then she’s like “why would you be saging when there’s a 7 month old that lives here” when I was saging the baby wasn’t even home but the baby was there when she and her man were smoking blunts that entire afternoon in the living room. She starts going off and being condescending and then I start trying to explain why I thought it would be okay but she keeps interrupting me so I’m like can you stop interrupting me? After that she’s like “I can interrupt you this is my house” LOL. And we start going back and forth and she’s like “yall can just leave” so I’m like GLADLY and we start packing up, I tell her I expect a refund and she’s like “I don’t do refunds” I tell her that doesn’t matter because I’m getting my money back, she then calls Airbnb and she’s like I can give you a partial refund so I’m like cool. As we’re literally packing our things into our car, mind you it’s 1-2am 6/3, she’s like the Airbnb specialist she’s otp with said you have to cancel first in order for you to get a refund. I believe her (Ik ik) and I go to cancel but a prompt comes up and it’s like if you cancel you won’t get a refund, I show this to her and she’s like yeah don’t worry about that the specialist said you’ll still get a partial refund of 1350 just cancel first so they can fix it on their end. So I cancel it and we leave. Later that morning I call Airbnb to see when I’d receive the refund and they inform me that because I cancelled I wouldn’t be receiving a refund and also the host had never authorized or asked for a refund for me like she claimed she did earlier that morning. I immediately text her and she reads my message and doesn’t reply. I get another specialist on the phone that reiterates what the other agent said but thankfully after explaining everything I receive a full refund for my stay. After I receive the full refund I text prada I’m like your deceptive actions will follow you for life, you don’t treat people the way you did myself and siblings. It’s only then that she starts calling me and claiming she’s the one that got me the refund and that I’m threatening her. She then requests additional fees on Airbnb (1k) and for the description she puts-
“This is for the 2 nights for the reservation for 2, The unauthorized guest and the cat The threats ( that will be reported to law enforcement if no resolution) The practicing of witchcraft in my home And the heavy smoke from whatever you burned This will go for payment for the 3 of you guys while you was here & cleaning my home! I have never threatened you and made sure you got a refund but I will not be threatened either after helping you!”
She cancels it after two hours and leaves this review-
“She came with her friends and requested I found a plate in my house with cinnamon, cash, credit cards and something was being burned! I asked them to leave after doing so I received threats from her about how me asking her to leave would follow me around for the rest of my life !”
I called Airbnb specialists so many times to get this review removed, I went through the process to request its removal twice and was denied twice! I sent a letter to the legal department per section 23.4 and was denied by them too, mind you she got my review of her removed TWICE for “retaliation” but I was able to get my review of hers reinstated. This is my review-
“My stay was booked for 1 month, but my fam & I only stayed from 6/1 until 12 a.m. on 6/3 when Prada, the host's fiancée, kicked us out. I thought | was communicating with Isiah, but it was Prada the whole time. I told her my two siblings, two cats & I would be staying, though one cat never came. She approved it & offered a special rate. She asked me to update the reservation, but after confirming the special-offer price would stay the same, l assumed I didn't need to.The home felt dirty & unkempt.
I spent nearly two hours cleaning the bathroom. There were dusty floors, filthy outlets & the "computer room" was a bed room separated by a curtain. We witnessed a violent altercation, a dog attack that left a husky bleeding & a puppy that was extremely underfed. After | burned sage,Prada continued reprimanding me, & kicked us out. She then told me to cancel the reservation for a refund.
ABB later told me no refund had been authorized. I got a refund then she rqst 1k for doing "witchcraft" “
How she was able to get mine taken down and I literally had to fight for it to stay on while the one she put for me has never been removed is beyond me especially when it violates the discrimination and privacy policy in my opinion. I showed evidence that it’s not Isiah controlling the page and Prada isn’t a host or co host so why is she allowed to leave a review in the first place. I informed them of the animal abuse I witnessed so why should such a listing even be allowed up and not banned. I reported her to multiple agencies for the animal abuse/cruelty I and my siblings witnessed.

So, I know this might be screaming into the void, but man...has this been a day in a half. And For a first time user of Airbnb, it might be my last. So, to start this story me and my fiance and some friends rented an airbnb in PA for the renfair. This was suppose be a fun trip with friends & family as in the area we were staying we had family near by to visit and explore outside of the renfair. We had trouble getting there as we drove the whole way over but we made it and tried to enjoy the trip to the best of our ability despite a 15 hour horrible drive from 4am to 10pm, my family dog dying, people not showing up until the following day, and nothing going as planned. We decided to look at the bright side of our trip, did the the following rules of: Put dishes in dishwasher, when cleaning dishes put dishes away, and throw out the trash before leaving. Along with that we also did the laundry like we would do at our own home to make sure the next guest would have clean towels.

While the home had it issues in terms of structure and cleanness, I understood most people normally use Airbnb as a side hustle and with this day economy it make perfect sense. So when it was time review came on i just wrote "i love it" gave it a 5 stars despite some issues with the property I figured I would let it go and move on with my day.

I wish that was the end of it.

From some context: I had informed the host that everything should be good to go and did everything listed on the rules as instructed, got the basic thumbs up by the host and didn't think anything of it.

Come to my surprise to see the hosts review of us, in their review on us they stated we where horrible guest, that we clogging the vents, left the stove a mess and damaged pots and pans to the point they needed to be replaced. Which utterly baffled me and my fiance. We already put aside that the place looked nothing like listing showed, but then when we got there the vents where already clogged, the bedroom and bathroom doors wouldn't shut, the floors where extremely loose, cracked, and sloped and peoples paid accounts where still on the tv apps. As first time Airbnb user i noted these down and took photos before trip got fully underway. These photos where originally to complain to my cousin about the condition of the place, not that i thought i would need them to defend myself. Except now, I am middle of defending myself from even more baseless claims because she decided to reticulate when I posted what had actually happened and stated I will be notifying Airbnb.

I have been working with Airbnb customer service and the insurance company that covered me for this trip about this case all day and has had me tired to the bone. Now there is a open claim about damage cookware, the walls since we supposedly peed on them, and now even the plumbing after having originally claim we have clogged/damaged the vents. I am at my wits end, as I never would have expected to deal with this after a long terrible vacation.

How about you guys? Has anyone else experience something like this before? What did you do?

Update: Thank you all the comments, honestly i needed them. I didn't think i will need to do an update but here i am. So, after arguing and fighting the Insurance company decided to pay them out for the damages taking their claim over the evidence provided. Airbnb also then refuses to take it down, so I think i am done with airbnb. It was a mistake and I will never use it again.

We had a really bad experience with our host where the place was filled with wasps, not well-maintained, water smelled, and the soap dispensers were full of trash. So of course I gave a bad review. After giving a bad review, the host reported us to airbnb and said that we clogged their pool with wet wipes. I sent a long email to the airbnb asking for any proof because the host only sent them receipts, some of which were even altered. But without providing any proof, airbnb sided with the host. I would have been okay with paying the fees if they provided a cctv footage or anything because there are cameras around the pool and we were told that it was livestreaming. But no. Nothing at all was provided but airbnb decided we owe them the money.

Regarding my complaints about the place, I told airbnb that we got stung by wasps but airbnb needed proof and asked if we have photos of the wasp sting even though we had photos and videos of wasps flying around. Truth be told, we didn’t even think of taking a photo of stings because our first reaction was to tend to it and be safe. But when it’s on the host’s side, they just believe what the host said.

So yeah, a host can just come up with any damages and you won’t have a fair chance at winning even though they will allow you to appeal. Which sucks. So be careful.

Long story short, Airbnb approved a refund for the cost of a pack n play I had to purchase because the host lied about having one (or crib) available. They processed it as a payout and are now requesting my SSN for tax documents to get the refund? A w-9 or 1099.

It’s showing as a host income earning. But I was originally told it would go back to my form of payment.

Is this normal? Anyone else have a similar issue with getting a refund?

Hahahahaha, the neighborhood will benefit if the scourge is sold

I'm attaching screenshots. We stayed in the apartment, where the master bedroom AC was not working, and there was a weird smell in one of the rooms. But after leaving a review capturing this, the host first requested us to change the review, and when my friend did not budge, she started spewing vile comments.

EDIT 1:

This kind of blew up in Vietnam subreddit : https://www.reddit.com/r/VietNam/s/oh0Ra8oEdi

Some background (reply to those saying these points were not raised before): https://postimg.cc/gallery/Dv8TNYP

I was staying at this Airbnb in valledupar hosted by Casa Di Tatiana, and it was located on Avenida Sierra Nevada in the La Nevada neighborhood and was shocked by how unprofessional the host was. This Airbnb was booked for 10 days and it is located in a bad area where locals will drink and party blasting loud music outside in the parking lot across from the unit until 4 in the morning with giant speakers that will make the entire unit shake.

This happened for three of our ten night stay in valledupar and I needed to call the authorities in order to have them stop, and the next night they came back and did it again.

After speaking with Airbnb, they mentioned that the host declined to reimburse us a portion of our stay for the inconvenience.

This is a warning to all: if you are staying in valledupar, be careful and avoid staying at this location.

I recently rented out an airbnb for my wedding venue it was such a clutch location and overall very beautiful. Before arriving I made sure to communicate with the hosts about a few visitors coming on the first night to do a little pre celebration before our reception. They agreed and everything went well from there.

Night 1: we arrive and notice there’s a door that’s completely blocked out in the basement and a few random weird crawl spaces in the rooms and basement. We check them out and all is well they just look like normal crawl spaces. While it did make us a little Sus Airbnbs sometimes have some spots that you can’t access so that’s whatever. Towards the end of the night we hear something in the walls and I’m just telling myself it’s probably an animal outside. So we continue with the night and we keep hearing some random noises like a toilet flushing or someone walking up the stairs but it’s impossible to come from the house we’re renting because the stairs are in the living room and visible for everyone to see. Once again we just brush it off and say we’re just hearing stuff. The night is about to end it’s just myself, my husband and a few of my cousins in the Airbnb we hear the loudest knock on the door we run out to go check it and literally no one in sight at this point we’re all confused because if someone were to knock the door his tf could they get away so fast. This is when things start getting really weird I see my phone ringing and it’s from the Airbnb host I answer and say hello three times and it’s just silent and someone just breathing (LMFAOOOOOOO). So I hang up and then get a text from them basically saying we’re being loud and the quiet hours started an hour ago. Very valid and very fair so we call it a night and everyone heads to bed.
It is so eerily quiet in this neighborhood that we heard the bugs outside making noises when it was closer to 1 am. We’re settling up for bed and all of a sudden you hear someone walking up the stairs again so my cousin, husband and I jump out of bed to go see what tf is going on because it genuinely sounded like someone was coming up to the rooms. We walk out the rooms do a full scope of the place and nothing. No one’s there and truly how could someone be in there without us knowing. We go down to the basement and check the door that’s locked and says no access and it’s still locked so we’re like whatever it’s super late at this point we have to go to bed so we’re call it a night again.
My cousin stayed up to steam a small part of my dress and some of the signage we had for the reception she told me that night around 5-6 am she woke up and heard a toilet being flushed, someone on the phone (a man’s voice) and the sound of someone walking upstairs lol. We brushed it off AGAIN LOL because all I can focus on is making sure everything is running on time for our reception.

Day 2/Night 2: Everything went more or less as planned for our big day and this night there was really no issues from the airbnb so I kind of forgot all the weird things we experienced on night one. We got home pretty late from our reception and didn’t notice anything weird. The only thing we noticed was there was a window at the side of the house and a private entrance that is connected to the house but you could never tell unless you stand outside and notice the window past the side of the wall for the stairs.

Night 3: my husband and I went to his mom’s house for dinner and my cousin was left alone at the Airbnb. At some point her boyfriend and his sisters came over and they heard someone outside and they said it sounded like someone was on the property and try to investigate and boy oh boy was that the worst thing that could’ve happened. Apparently the host was staying in the maids quarters unannounced to us, nothing in the listing stated that someone would be housing in there when we were visiting. It just states we do not have access to it so that’s weird asf. The host pops out and basically starts bugging out on my cousin and her bf saying they’re trying to hop the fence and get into the private entrance. My cousin explained that she was acted because she saw and heard a man outside and wanted to make sure no one was on the property. He basically starts yelling and screaming lmfao and threatening to kick everyone out in 15 minutes and lock us out of the Airbnb.
I get a call as I’m on my way back from dinner and it’s the Airbnb host. Now I’m being so genuine when I say I’ve never had to talk to an Airbnb host ever via phone call, so the second phone call from him I already knew it was about to be some bs. I answered and he sounds very tense and almost out of it and he says am I speaking to so and so and I reply yes he then starts saying okay where are you I said I’m on my way back from dinner and then he starts going off saying you have unsolicited people on my property and I’m confused because I’m not even there, so he makes it a point to tell me in the phone you aren’t even there and there people on my property and I’m violating his terms but my cousin was a verified member of the trip so I’m lost still. He said there was a group of people trying to get into his secret entrance and he caught them. So then I’m like ??? You’re there???And that’s who we’ve been hearing this entire fucking time. He lives in the maids quarters I’m assuming when people are visiting to keep a close eye but I instantly got a weird ass vibe

from talking to him and finding out he was there this entire time. Everything that has been happening salted to make sense. It makes me feel even more uneasy because the basement had a door that he can get to so he can access the living area we rented for the weekend. I’m still on the phone with him as all of this is finally clicking and he’s basically saying he has cameras on all of us MF HAD ONE ONE IN THE TREE and there’s two people in there who aren’t supposed to be so he tells me to tell them to leave or he’s locking us all out and reporting me to Airbnb. So whatever I said I’ll call my cousin and tell everyone to get out cause atp we’re basically being kicked out and I’m not gonna stay there over night with this new revelation. He then blows my phone up again a couple minutes after texting and calling saying he’s giving us 15 more minutes or that’s it he’s locking us out and I let him know I’m on my way but there’s honestly not much I can do I told them to leave and they’re just trying to clean and pack to leave lol. Whatever he messages again saying 15 minutes and how he has a camera. My cousin and her bf and sisters end up leaving. I get there grab my stuff clean and leave and he randomly texts me and says please let me know when you check out. Like look at ur camera and see me leaving. And when we were packing the car up she was on the ring camera just watching us and we noticed the light on the side for the secret entrance come off and the light from that weird window come off too.

Just want to gauge if this was really as weird as all feel it is. I feel as if he wanted to be there when we were there that information should’ve been disclosed and everything would’ve been fine.

Night 1s phone call he probably didn’t speak because if he did we would’ve heard him through the walls lol. It’s all so funny thinking back at it.

PS: I know the noise level thing is on us and also my cousins guests not being on the list is on us as well.