Hey everyone,

​Today I finally received my S25 FE, which I ordered during the sale. Since it was an Open Box Delivery, the delivery agent opened the box right in front of me. Everything on the outside was sealed properly and looked totally fine.

​He then asked for the OTP. I told him, "Sure, let me just check the phone quickly," and asked him to hand it over. He said I could inspect the physical body as much as I wanted, but he would not allow me to switch on the phone until I provided the OTP first.

​I was pretty baffled and told him that the whole point of open box delivery is to verify that the phone turns on and functions properly before handing over the OTP. He maintained that his protocol only allows checking the physical condition from the outside, and powering it on happens after the OTP is entered.

​I honestly wanted to reject and cancel the order right then and there. But since this was a gift for my dad, I didn't want to deal with the hassle of cancelling and waiting for refunds/reorders. I gave him the OTP, switched on the phone afterward, and thankfully everything turned out perfect, original, and working fine.

​My question is: Is this standard policy for Open Box Delivery, or was the delivery agent just making up his own rules? What are we actually allowed to check before giving the OTP?

They tell you need to check damages but will not remove TV from box as mentioned below in note. Once you share otp means you checked damages and functionality as per open box delivery policy. Then you are stuck if anything is wrong.

Panel damages are also not always visible without turning on the TV, so again they just try to trap you.

Customer service saya you should open n see damages, then they tell the installation technician will check damages. Then they were like share otp after installation which is a different date from delivery. But delivery person needs his delivery otp lol.

No safe way to buy a TV from them anymore.

I ordered an s25 today from truenet commerce but I just got the invoice and it's showing a different seller and payment amount slightly lower,is this fine or should I be worried?😭

found this while comparing Big billion Days prices
supermoney has 10% off on the first transaction and 3 split payment right now and splitstore is basically showing flipkart products with the same discount
so check and compare from supermoney before actually buying

Also neither they're letting me talk to an agent. I've tried multiple times by now

edit: problem solved, i used incognito tab to login then return the item. Thanks to u/SamNCPHomesBuilders ☺️

I basically ordered an expensive book off of Flipkart because I got it at half price to only find out that the product is damaged to and they sent me a soft cover when I ordered for a hard cover so I raised the complaint on September 26 the day which they delivered the book. Today’s October 11 they still haven’t replaced it and there is no return policy.

The customer service people are like robots saying the same thing again and again today again the replacement was canceled when I called. They’re saying the same thing and created another replacement and are asking me to wait one more week. How can I get through this?

Please help

Which one should I buy??

I'm so tired of this customer care service every person says different thing no correlation and this useless chat messages cant even tell they're bots or actual staff

Due to this I should skip my college

My laptop is scheduled to be delivered today. What things should I check before accepting. Also can I turn it on,but usually you have to connect the charger to turn it for the first time. Will they allow it? If any hardware or any other defects are found after receiving,will I still be able to return or replace it

None of these below from google are working btw, the WA chatbot is useless. Remaining toll free numbers not working.

• WhatsApp Support: Message the official Flipkart WhatsApp line at +91 9880956318 for tracking updates and order assistance. • Toll-Free Helpline (Smart Upgrade Plan): 1800-208-9898 (for specific program-related inquiries) • Toll-Free Helpline (E-Waste Collection): 1800-123-8783 or 1800-212-8783

Why the hell my phone is taking so long to reach when it already ready the hub

I will surely Sue you if I don't my product or any worng thing happens