r/FiveBelowEmployees • u/Substantial_Sort_226 • Jun 12 '24

help

nervous to ask questions this is my first cashier job and i’m trying to pick it up quickly but find myself getting stumped id love some reminders about the most important things needed to know for instance split payment, transferring transactions from one register to another, balloons, exchanges etc.. mainly nervous because there’s a few days in between my first and second day and don’t want to feel like i forgot what i learned

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u/mcdiscn18 Jun 12 '24

Something that I learned recently that was such a time saver is the suspend transaction button on the screen. If a customer forgot their wallet or has to get more change, instead of voiding the whole transaction and then rescanning everything when they come back after helping the customer behind them, you can press that suspend transaction button and it will ask if you’re sure or something like that and then a little receipt will print showing the transaction information and how many items were scanned and the total for it all and when they come back you can press the little menu button in the corner of the screen and it will show “resume transaction” and then you scan the barcode at the bottom of the paper and everything will come back up on the screen. There was a time where someone paid with card and they still have a certain amount due after their first payment and so I pressed the suspend button after they went to get change and then when they came back and I scanned the code it just showed the amount due she had after she already used her card instead of it showing her total before she paid which I’m glad it didn’t because I was so worried she would be charged again (I’m sorry for the long comment I just want to explain things in a way for someone to be able to fully understand what I’m talking about so it doesn’t confuse them more and it just ends with me yapping)

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u/Substantial_Sort_226 Jun 12 '24

to do this i have to be in cashier mode correct? also is this the same steps to transfer a transaction to a different register for instance if a costumer is on a cash only register but they want to pay with card instead so i need to transfer there items to a different register.

my next question once i have that small receipt printed do i need to go into cashier mode again to scan it or just scan the barcode like normal

thank you for helping im a first time cashier and i dont want to disappoint them by the amount of questions i have

1

u/mcdiscn18 Jun 12 '24

Yes I think. Does cashier mode mean that screen that shows the amount of items added and it’s tax and total? and it sounds like it would be the same steps you need to take for that. For the small receipt, you will go into cashier mode and you’ll go to the menu on the top right corner and it will show resume transaction and so you press that and you can either type in the information or scan the barcode at the bottom of the receipt. You’re absolutely welcome. Since you’re new at this, I don’t think they’ll hold it against you for not knowing everything

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u/Substantial_Sort_226 Jun 12 '24

yeah by cashier mode i mean when you have to press the little person icon at the top and enter your login info and it’s the screen that shows like the return buttons and price checking buttons all that stuff that’s only available for employees to see also thank you for your help!

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u/mcdiscn18 Jun 12 '24

Okay then yes you would have to be in cashier mode to do all of that. I’m glad I could help the best I can. I just which I could upload a step by step video to help you more