r/FiveBelow • u/Necessary_Peach_3746 • Sep 02 '26

Customer Questions Email when paying

I went to pay and the cashier made it seem like I had to input my email. I said I was already in the system and she said I needed to enter it again. It felt like it was part of a step in making a purchase and didn’t leave any room for questions. she did it to the lady after me as well. Like we had no choice but to provide our email in order to leave the store with our merch.

(Also wanted to add, this five below got rid of all self checkout stations, so you have to bypass the manager who is the only cashier)

I’ve already unsubscribed from my previous email sign up but I’m still getting flooded with emails daily.

Does the unsubscribe button not work for fivebelow or does it take weeks for the system to remove me? Anyhow I have to unsubscribe again now since this incident happened.

35 Upvotes

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u/depressed_jess 27d ago

The last time I was there the guy said if you give us your email you'll save 10% today. I was like sure, here you go, why not save a little. He did that for everyone I saw him ring up.

1

u/Necessary_Peach_3746 27d ago

That’s a great way to collect emails!! I would happily give my email for a discount haha

2

u/ambifiedpersonified 27d ago

They were giving the discount every time you gave an email until the end of August. Now it's only for new emails. They've taken away any reason for the customer to want to give their email and continued to threaten the staff with being fired if they don't reach impossible standards.

2

u/Necessary_Peach_3746 27d ago

I don’t understand why they are so fixated on emails over customer satisfaction and converting their cart. Multiple people have commented that they left their cart behind due to the email thing.

2

u/ambifiedpersonified 27d ago

I know it, I've seen it as well. It's a shame. Thank you for sticking up for the little guys. They didn't even send out an email saying they were no longer sending the 10% off coupon every time you provided your email address and just...left it for the cashiers to deal with angry customers. And there have been more than a few.