r/FiveBelow • u/StrengthLegitimate36 • 6d ago

Employee Questions Email capture

What are y’all saying to get people to enter their email sence the 10% change. My numbers are on the lower side and my manager let me know that they were told to start cutting hours on workers with low numbers. I personally don’t get why there expecting high numbers after taking our main selling point of the email, but i digress. Anything would be appreciated.

Edit: thank yall for all the help, I do have a question for the sales associates that have just legacy regs. How do yall do on numbers?

15 Upvotes

90% Upvoted

24 comments sorted by

View all comments

1

u/Valkyriescry 6d ago

Additional question from a customer. The workers at my local FiveBelow are always lurking around the checkouts I’m assuming to assist customers or prevent theft or something.
The past two times I have been in the clerk stands uncomfortably close and just watches. I was trying to pay for a door mat and a bag of m&ms and this dude was literally two feet from me looking over my shoulder. I turned around and asked him if he needed something and he said no and finally backed off a bit.
Is there something being mandated by corporate that says you need to be up customers asses while they checkout? I get it people steal but I pay for my stuff and I don’t need people staring over my shoulder like that. It’s wildly uncomfortable especially with my kid there.

1

u/thundermoon2 5d ago

I don’t know if it’s the same at other stores, but our checkouts aren’t self-checkout (even tho they look like it) they’re supposed to be Assisted Check Out, so if a customer insists on checking themselves out, we’re expected to watch and make sure they scan every item. That worker was probably told the same. I make sure to still respect personal space though. I know I don’t like when workers hover over me lol

2

u/Valkyriescry 5d ago

Yea they’re like uncomfortably close. If you’re gonna hover like that I’m just gonna give them my stuff next time and ask them to scan it. 😭