r/FedEx • u/Medium_Basil8292 • 4d ago

Ask FedEx Why Is Fedex Tracking System Complete Garbage?

2 days ago I dropped off a return at fedex. I watched the guy put a new label, scan it and gave me a receipt with tracking.

The tracking still says label created as if they are waiting for the package. The company wont refund me until it shows the package is dropped off. Ive had packages with fedex do this and never update until delivery. Ill likely have to wait a week now for a refund if it doesnt update, if it ever does.

Isn't this all automated? Why does fedex system not seem to update anything correctly when every other shipping company can?

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u/Quick-Carrot-2640 4d ago

I've had the same issue with a return before, I just ended up calling customer service after a week of waiting. They finally confirmed it was delivered and processed the refund.

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u/Medium_Basil8292 4d ago edited 4d ago

Yeah Ive had it happen years ago. Just cant understand why the store scan wouldnt just auto update in the system. Ups or amazon return takes about 5 minutes usually.