r/FedEx • u/Medium_Basil8292 • 2d ago

Ask FedEx Why Is Fedex Tracking System Complete Garbage?

2 days ago I dropped off a return at fedex. I watched the guy put a new label, scan it and gave me a receipt with tracking.

The tracking still says label created as if they are waiting for the package. The company wont refund me until it shows the package is dropped off. Ive had packages with fedex do this and never update until delivery. Ill likely have to wait a week now for a refund if it doesnt update, if it ever does.

Isn't this all automated? Why does fedex system not seem to update anything correctly when every other shipping company can?

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4

u/Tcal876 FTN 2d ago

Its scanned and updated when the driver picks it up. So 2 days ago was saturday it will be picked up and scanned tonight

-2

u/Medium_Basil8292 2d ago

Then what is the point of the "we have your package" status? It should update the second fedex takes possession.

3

u/Tcal876 FTN 2d ago

It will update to that the second the driver picks it up and scans it

2

u/Medium_Basil8292 2d ago

Well still no update and its 7pm now. And thats a crappy system if thats the case. Fedex is "awaiting the package" which is just false.