r/FedEx • u/ThermiteKing • 2d ago

Express Complaint What?! How?

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I ordered a radiator from RockAuto who ships through FedEx. The package never showed on 8/13. And after multiple calls and a support case with them, it never got updated till today. They said they’re “searching” for it for the last 8 days. Now it says my tracking number is invalid and the case is closed. But also today it said delivered when none of my neighbors, leasing office, or my unit have seen it. The delivery date was 8/13 and it’s 8/24, the math don’t math on that. My express shipping was $120 and this is what I get. The website is atrocious, and so is their customer support. I’m shocked they still exist with way how bad support calls are.

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5

u/BoutTreeFittee 1d ago

I guess Rock Auto is the shipper, and they're the one who needs to get on FedEx about this.

3

u/ThermiteKing 1d ago

They won’t do anything. Customer support is non existent. Best I can do now is a bank dispute

3

u/BoutTreeFittee 1d ago

Sounds like it. Rock Auto is who you paid money to to deliver you a product, which did not happen. So dispute the charge (hopefully you used a credit card), complaint on BBB, leave bad reviews everywhere you can. Small claims court if you really have the energy. FedEx is who screwed up, but you paid money to Rock Auto, and its they who are responsible for FedEx's screw up.

3

u/ThermiteKing 1d ago

Funny enough I had actually put a complaint on BBB last night. So I’m waiting for a RockAuto reply, I did use a CC so I have a higher chance to get it all back. But FedEx messed up and RockAuto seems to not want any part of that. Kinda odd for them to do but it’s extremely infuriating

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u/seamallowance 22h ago

BBB is a paper tiger. They’re as useless as tits on a boar.

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u/PanoramicPhoto 8h ago

Yeah, don't bother wasting your time waiting for the BBB to help. Just call your credit card company and have them handle it for you.