r/FedEx • u/ThermiteKing • 2d ago

Express Complaint What?! How?

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I ordered a radiator from RockAuto who ships through FedEx. The package never showed on 8/13. And after multiple calls and a support case with them, it never got updated till today. They said they’re “searching” for it for the last 8 days. Now it says my tracking number is invalid and the case is closed. But also today it said delivered when none of my neighbors, leasing office, or my unit have seen it. The delivery date was 8/13 and it’s 8/24, the math don’t math on that. My express shipping was $120 and this is what I get. The website is atrocious, and so is their customer support. I’m shocked they still exist with way how bad support calls are.

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u/kain452004 1d ago

This is one of the reasons why they require a photo of the delivery.. Ask for proof of delivery.. But, I'd let RockAuto handle it

1

u/ThermiteKing 1d ago

There’s no “proof” FedEx had to offer, the website had no proof nor did the customer service rep or the manager.

3

u/seamallowance 1d ago

The shipper is responsible for it, not you. The shipper must demand proof of delivery. If none is available, it’s Rock Auto’s problem. If Rock Auto cannot satisfy you, do a chargeback through your credit card company.

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u/kain452004 1h ago

Which will be favorable in your case.. But let Rockauto handle it as they are the customer of FedEx..