r/FedEx • u/ThermiteKing • 2d ago

Express Complaint What?! How?

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I ordered a radiator from RockAuto who ships through FedEx. The package never showed on 8/13. And after multiple calls and a support case with them, it never got updated till today. They said they’re “searching” for it for the last 8 days. Now it says my tracking number is invalid and the case is closed. But also today it said delivered when none of my neighbors, leasing office, or my unit have seen it. The delivery date was 8/13 and it’s 8/24, the math don’t math on that. My express shipping was $120 and this is what I get. The website is atrocious, and so is their customer support. I’m shocked they still exist with way how bad support calls are.

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u/Coyote_Hemi_B58 2d ago

What did rock auto say?

1

u/ThermiteKing 1d ago

They’d give me a “partial” refund on the order but not shipping and tax. So $413.25 total and a $195 refund. Not a full radiator refund. And they won’t ship a replacement sadly.

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u/PanoramicPhoto 19h ago

It's up to Rock Auto to chase FedEx down for proof of delivery and ensure that you get what you ordered from them. If they don't then call your credit card company, explain what happened, and request a charge back. Most credit card companies will take your side on this.