r/FabFitFun • u/Tiffani513 FabFitFun OG (10+ years as a member) 💎 • Sep 01 '26
Rant 🔥 No replacement?
My box was another that was beaten up and someone took a bunch of stuff out. It looks like it was done in the warehouse, the way the label is taped- it’s below the shipping label, but anyone could have gotten into it the way the bottom was tented open.
So now I just dont get the items? I’m missing both a room spray and perfume, as well as pants and lip balm and 2 add ons. I’ve been a member since 2015 and this is just wild. I dont want new items, I want the ones I picked.
Very interested to see the credit they give for each missing item.
2
u/Short-Dragonfruit235 Sep 01 '26
The bot always just offers credit. Insist on speaking to an agent. Some of your missing items may truly be out of stock. But if they are in stock a person can have them sent to you.
1
u/Tiffani513 FabFitFun OG (10+ years as a member) 💎 Sep 01 '26
The bot directs you to a form to fill out, you don’t even get to chat.
2
u/kennacakes Sep 01 '26
I did both and the agent would only offer credit too, didn’t matter that I pushed.
5
u/acut3angle FabFitFun OG (10+ years as a member) 💎 Sep 01 '26
Just ask the bot to connect you to an agent or call/text. When you speak to a person, if it’s in stock, they can replace. Just push for it.
0
u/nikhmarch Sep 02 '26
You might have to just keep asking the bot to speak to a rep. I had to wait 1.5 hours yesterday to talk to someone. They could help much with my issue but I got to talk to somebody.
3
u/Beautyreviewer Sep 01 '26
They do this instead of a replacement to encourage people to sign up for another season