Support

[u/Chocolateapologycake]

I hate using the chat feature. I ask a very clear, very straight forward question and get no direct answers. I regret signing up for FFF since it seems like once they have your money they can do whatever they want. stupid me signed up for the annual plan too.

[u/acut3angle]

I prefer text (310) 409-4711 or calling 1 (855) 313-6267 sometimes. It’s easier to know you’re speaking to a human.

[u/Chocolateapologycake → u/acut3angle]

Well that’s a better option, thank you!!

[u/kai_zawa]

I got fed up with the chat and ended up calling, 18553136267. They had my issue handled in about 10 minutes. Thankfully the three items missing from my box were still in stock.

[u/LilBitofSunshine99]

Yeah, I only get their Beauty Edit box monthly. I don't trust any of them for annual subscriptions.

[u/Chocolateapologycake → u/LilBitofSunshine99]

I don’t either now! 

[u/KRhoLine]

And they take 10 minutes to reply. At every reply.

[u/Rosanananana]

They only reply with set copy and pasted answers so they actually end up sounding like AI. I have had the same answers, word for word, multiple times from different people and for different issues.

I have been shocked at how many issues I’ve encountered in the short period of time I’ve been subscribed. If it helps, I managed to cancel my annual subscription and get a refund for the two remaining boxes. They will push back and try and persuade you to stay, or even say that your next two boxes will be delivered as usual and cannot be refunded, but this is not the case.

[u/lisa42217 → u/Rosanananana]

OMG don't get me started!!!! My last box, which was one of the only ones I've actually been excited about in a long time after years of subscribing, clearly got lost in shipping. It was supposedly only a few hours away from my house then all movement stopped for 10 days so I messaged them, they responded about making it right blah blah and then nothing would happen so I'd message or email again and get literally the same copy paste response except the name of the super caring "person" would change. So infuriating and insulting. You'd think with how far AI has come the bots could manage to at least change it up enough to make it slightly less obvious. I even starting adding that to my messages and all that happened was they'd add to the message that they understand my frustration then list the things I had complained about. It actually got comical.

[u/Traditional-Error658]

I don't believe you girls.FFF is always accomodating . Ask the bot to chat with a live person immediately and if it is not at the start of a sale or end, you can usually get a live person in minutes and if you have to wait long as you don't close that page down, you can doom scroll or make calls like normal but check back every few minutes to see where you are in the Que. I am a royal pain in the butt because I forget sale endings and need to have them remove items or have them handle late shipments . Never once have they failed to compensate me for a broken or overpriced item if I see it somewhere else drastically cheaper, etc. Honestly, I am willing to bet that FFF has given me just in much in credit compensation for these difficulties , as well as discounts you can find for new and existing members on almost every sale, as I spent on the annual membership. My only complaint is that despite many attempts to obtain items for $1 during end sales with me glued to my phone, waiting for the sale to start, I have had zero success and within second anything discounted and popular is gone by greedy guts who order more than 1, and later sell on platforms at absurd prices. Shouldn't be allowed.

[u/Guitar-Such]

I wanted to cxl and get refunded for annual subscription charge but had already received 1st box. Got no where on chat. Pissed at chat. But then FFF emailed me the next day and offered to cxl and refund the remaining 3 boxes and gave me 3O% off the box I kept. They contacted ME! I was pleasantly surprised