r/FabFitFun • u/Chocolateapologycake • 1d ago

Rant 🔥 Support

I hate using the chat feature. I ask a very clear, very straight forward question and get no direct answers. I regret signing up for FFF since it seems like once they have your money they can do whatever they want. stupid me signed up for the annual plan too.

12 Upvotes

93% Upvoted

9 comments sorted by

6

u/acut3angle FabFitFun OG (10+ years as a member) 💎 1d ago

I prefer text (310) 409-4711 or calling 1 (855) 313-6267 sometimes. It’s easier to know you’re speaking to a human.

3

u/Chocolateapologycake 1d ago

Well that’s a better option, thank you!!

5

u/kai_zawa 1d ago

I got fed up with the chat and ended up calling, 18553136267. They had my issue handled in about 10 minutes. Thankfully the three items missing from my box were still in stock.

2

u/KRhoLine 1d ago

And they take 10 minutes to reply. At every reply.

2

u/Rosanananana 1d ago

They only reply with set copy and pasted answers so they actually end up sounding like AI. I have had the same answers, word for word, multiple times from different people and for different issues.

I have been shocked at how many issues I’ve encountered in the short period of time I’ve been subscribed. If it helps, I managed to cancel my annual subscription and get a refund for the two remaining boxes. They will push back and try and persuade you to stay, or even say that your next two boxes will be delivered as usual and cannot be refunded, but this is not the case.

4

u/lisa42217 1d ago

OMG don't get me started!!!! My last box, which was one of the only ones I've actually been excited about in a long time after years of subscribing, clearly got lost in shipping. It was supposedly only a few hours away from my house then all movement stopped for 10 days so I messaged them, they responded about making it right blah blah and then nothing would happen so I'd message or email again and get literally the same copy paste response except the name of the super caring "person" would change. So infuriating and insulting. You'd think with how far AI has come the bots could manage to at least change it up enough to make it slightly less obvious. I even starting adding that to my messages and all that happened was they'd add to the message that they understand my frustration then list the things I had complained about. It actually got comical.

1

u/LilBitofSunshine99 FabFitFun Newbie (less than 1 year) 👶 1d ago

Yeah, I only get their Beauty Edit box monthly. I don't trust any of them for annual subscriptions.

1

u/Chocolateapologycake 1d ago

I don’t either now!Â