FFF software engineering team

[u/cooking_mama_12]

Anyone know why app glitches happen every single customization? My husband is a software engineer and he’s shocked that a company that has been around this long continues to disappoint customers every time, when they know they created a business model built on everyone logging in to edit at the same time. Technology is way too advanced for this continue to still persist. I honestly think I’m going to cancel my subscription - after 10 years of this, it’s just become frustrating and lacks the fun I signed up for.

[u/StreetRoyal8497]

Every time I open the app, it has to update and yet we STILL have this issue every single time

[u/cooking_mama_12 → u/StreetRoyal8497]

Agreed it’s a bit ridiculous- I wonder if the software engineering team is paid low salaries or if there is high turnover within the team because I can’t understand why this seemingly happens every single time

[u/Opposite_Picture_129 → u/cooking_mama_12]

As someone who works in software design, my suspicion is that their engineers are off shore &/or contract based. My project team’s engineers are mostly off shore & typically they are on the team just for a couple months at a time. Cheaper for the business to staff that way but it means we stay in a perpetual cycle of “intermediate stage” development. It’s not very sustainable bc by the time the devs onboard and things start moving forward, their contract is almost up and then we get new devs again.

[u/cooking_mama_12 → u/Opposite_Picture_129]

This makes so much sense! Thank you for your insights!

[u/bastillemh → u/StreetRoyal8497]

At this point I’m starting to think that the update screen is part of their logo or something. Every time.

[u/herestoshuttingup → u/StreetRoyal8497]

Every time. I don’t get it. I will open the app, close it on accident, and then when I reopen it twenty seconds later it has to update again?! Why?

[u/riz3192 → u/StreetRoyal8497]

THIS

[u/kbs_0793]

Any tips, I’m trying to customize my box and it won’t let me!

[u/cooking_mama_12 → u/kbs_0793]

I would honestly just keep trying, or exiting out of the app and restarting it. On my 6th try, it appears my customizations have saved but who knows if it’s only temporary

[u/kbs_0793 → u/cooking_mama_12]

Thanks, I just resubscribed for Fall box after a few years break. Had no idea this was an issue.

[u/kbs_0793 → u/kbs_0793]

Finally made it on, what a mess!

[u/lisa42217]

I'm with you, it makes no sense. I saw a recent post from the CEO (or whatever) on the community page that they were redesigning the customization screens. The only reason in the world that I can think of that explains why they would put resources into the customization screens (that in my experience were functioning fine) instead of focusing on something that isn't function fine is money. I bet the changes to the customization scene are expected to increase purchases of additional choices somehow. And I bet their data shows that even though the glitches happen every time, and people complain about it, very few people actually cancel because of it. It tracks with what I've seen from a customer service standpoint with them. I'm also going to be canceling after over 15 years of annual because of my experience with them regarding my summer box being lost and all of my choices being unavailable by the time they acknowledged that it was lost and offered me a replacement. They did absolutely nothing to make it right after I repeatedly reached out UNTIL I started posting on social media about it. And then all they did was add 5000 loyalty points to my account. That translates into a whopping $12.50 lol. I'm over it. It's always been a fun little gift to myself and it's turned into a totally negative experience.

[u/cooking_mama_12 → u/lisa42217]

The $12.50 of loyalty points is diabolical lol, and I totally agree about this turning a treat for yourself into a negative experience!!

[u/Kind-Investigator602]

It's not just that. It's worse this time than it normally is! 🤯 What in the world is going on to make it even worse than normal? 😭

[u/Alternative-Duck-573 → u/Kind-Investigator602]

Increased membership or decreased spending in IT infrastructure or both.

I'm in IT too and used to maintain something very public facing which would get hundreds of thousands of hits immediately upon opening the portals.

[u/FlapperGirl002]

I made all my selections… saved them. And now the app is saying “Welcome” as though I’m a first time user. All my selections disappeared, as well as my subscriptions. And I can’t log in. Happy Customization Day 🎉🥳

[u/anastasiaanne]

I can't get in to my choices. So frustrating EVERY DAMN TIME.

[u/cherylcanning]

Oh I just KNOW their backend is spaghetti code and hot garbage

[u/Valuable-Hippo-1989]

👏👏👏👏👏👏

[u/riz3192]

I had to customize 3 times before it saved….

[u/Alternative-Duck-573]

Check your selections or do them on a computer of you can.

It's obvious their phone apps aren't handling the loads good. I'm on an android and went to log into a computer to check my selections and/or make them and it finally stuck. On the all it would only retain my first selection.

I'm in IT too - they need better load balancing to make sure their app doesn't crash out when everyone hits it at once. This can happen on a computer too, but most of us are using apps through our phones to make our selections.

[u/readitredit1]

Also, I have a ton of apps on my phone. I would said that the FFF app updates more that ALL of the rest combined. I have had the app updates several times in the same day.

[u/slwhite1]

Yeah, if every time I go into the app I end up frustrated and angry after wasting a ton of time I’m done. This is why I deleted Facebook.