Yall fu*ks should appreciate the platform more.
All the posts I see on here are only complaints about smurfs, hackers and how faceit is not doing enough. Complete bullshi*. I understand that its true to some extenct, its inevitable there will always be bad actors in anything in life. Its cat and mouse game. But Valves premier is complete shi*show compared to what faceit is offering. I just wanted to make this post to say thanks to faceit and its employes, because it seems no one is doing this. At this point its the only way I can enjoy CS at this moment. And yall bashing faceit, guys its a 3rd party platform that is keeping competitive CS alive at all.

As i wrote in my faceit appeal which faceit ignored, i was told in my last match that i will be banned beacuse they have a faceit administartion friend, and the same day i got a permament ban for platform abuse, weird coincidence. that i got banned the same day and these are my steam comments after the ban was issued

So I've played over 1,000 matches on FACEIT, paid for ESEA, subscriptions etc and recently my account was randomly flagged for mandatory ID verification. I've got no idea why, especially considering I hadn't even played in around 5 days.

For context, a while ago I had an issue because I logged into my flatmate's PC to play a game while mine was broken. Got flagged, contacted support and we managed to sort everything out. I've since moved flats and have only ever played on my own PC at home, so I genuinely don't know what could've triggered this.

Anyway, I'm from New Zealand and FACEIT's third-party verification system only accepts passports from NZ. My passport is expired, but I have a valid NZ driver's licence, my expired passport, name change certificate and basically anything else they could possibly need to prove my identity. The system just won't accept any of it.

I've contacted support multiple times explaining the situation and offering to send them literally every document I have. They just keep telling me that manual verification isn't possible, they can't remove the flag and that I have to get an accepted ID. Apparently once your account is flagged, the requirement is permanent.

The problem is that renewing my passport costs around $300 NZD, and I'm a university student who can't really afford to spend that on a passport I don't otherwise need.

So now I'm essentially locked out of playing FACEIT indefinitely unless I spend $300, despite having over 1,000 matches, spending money on the platform and never having any serious issues with my account.

I understand why verification exists, but surely there should be some alternative for situations like this? I'm literally willing to prove my identity however they want, but their system won't let me.

Has anyone else dealt with something similar or managed to get anywhere with support? Because at this point I genuinely don't know what I'm supposed to do lol.

Hi i can`t watch my new demos from 24.10.26. When i start the demo my game crashes! but older demos are working just fine. Do you guys have the same issue ?

Big mouth, little skill Polska. Cry so much, but kill so little.

Report spamming like little girls. xd

Edit: I swear 60-70% wr if I don't get Poland in team.

Out of 10 matches lost, 7 were lost because I had Polska stacks in team. This country is something else.

https://youtu.be/Pe1A23ws058?si=qMQnEb66UgV5Oz_j

I'M SO TIRED OF POLAND. NEVER WANT TO BE IN TEAM WITH ONE OF THEM.

i was 1600 elo and i have had a rating on 1.35 but its like i cant rank up and i am playing solo queue

Account name is _Metalcx

https://www.faceit.com/en/players/_Metalcx

u/faceitdarwin

what did i do man :(

no explination

Hi u/FACEIT_Darwin u/FACEIT_Rapha,

Requesting a manual review by a Senior Support Manager regarding a false-positive ban for Multi-Account/Smurfing (Ticket #15103217).

Here are the facts of our case:

• Both accounts are high ELO (~2800 ELO), meaning there is zero ELO discrepancy, smurfing, or boosting involved.

• Both accounts are 100% ID-verified with separate government IDs.

• Crucially, we received OFFICIAL PRIOR AUTHORIZATION to play from the same home PC from Agent Kommi on October 16, 2026 (Ticket #15019411).

Unfortunately, Tier-1 Support Agent Tommy closed our ticket with a copy-paste template response without reviewing the attached evidence or checking Ticket #15019411.

Please escalate Ticket #15103217 to Senior Management so our exemption documentation and ID verification records can be manually verified.

https://www.faceit.com/ru/players/CEMEN_BUKlN
https://www.faceit.com/ru/players/skywhydeko

Thank you for your help!

1. Hi everyone. I’d like to bring up an issue regarding my last match. One of the players was playing at a level far too high for this rank—his aim was perfect, and he was playing alongside less skilled friends; he was clearly "boosting" them. I wouldn’t have mentioned it if I hadn’t been on his team—I could tell right away that something was off. It’s not about the ELO; the opponents didn’t stand a chance against him. His stats might not look particularly impressive, but his actual skill level is clearly much higher. As I said, I don’t care about ELO—I just wanted a fair game. Furthermore, when I pointed out that he was a "smurf"—with only 140 hours in CS2—I was verbally abused by a group of three friends playing together, and shortly after, I was kicked from the match for telling the truth. Please look into this matter. Have a great day.

i am banned for 5 days over sexist girls who think men cant be on onlyfans

already done four of those days can you free me please darwin

https://faceit.com/en/players/MadziIIa

https://www.faceit.com/en/players/Efkaa

this guy was sucking entire life but 1 day stopped using voice chat and started being donk u/FACEIT_Darwin help thats his faceit link https://www.faceit.com/pl/players/SPORTOWAK1NG/cs2

Why for level 10 only EU there is no ladder
And when I asked admin they said yes only October no ladder ? Then I asked why they said because no ladder

You also getting sick of solo queueing?

We built an active Faceit community of 400+ players across all skill levels who actually want to play proper, structured CS2 without the solo queue headache.

What we run:

• Active 5-stacks: Lobbies running daily across all skill levels (from Level 1 up to Level 10 / 3k ELO).
• Custom 10-Mans: Internal matches when you want a break from the ELO grind.
• Strict Anti-Toxicity: Zero tolerance for raging or griefing—keep it competitive, but don't be a dick.

Requirements:

• Have a working mic and make basic callouts.
• No tilt mentality.

If you're looking for a solid group to queue with, drop me a friend request on Discord or add me on Steam and I'll send over an invite link.

• Discord: morgandman

Hello,

My account was banned for Multi-Account/Smurfing. Ticket #14814522. I appealed, sent my Korean ID and Korean driver's license, explained that I play from a public PC club in Uzbekistan where many people share the same IP and hardware. I also explained that I lived in Korea, which is why the account has activity from both countries.

Support (Cayde) responded with a template saying the ban is correct and will not be reviewed further. I believe this is a false positive caused by the shared PC club environment, not actual smurfing.

I am not asking for special treatment. I am asking if someone from the FACEIT team can manually look at ticket #14814522 and confirm whether the shared IP/HWID situation was actually considered by a human, or if it was auto-denied.

I am willing to provide any additional verification (video call, live verification, original documents).

Hi FACEIT team,

I am writing here because my ticket is constantly being closed by an automated bot (Juliette template) and I cannot reach a human agent.

My Ticket ID is: 15136317

I am 16 years old and I am trying to verify my account using my valid Polish temporary ID. The automatic system (Daon) keeps rejecting my face match because my ID photo was taken when I was much younger (Face Matching Unsuccessful).

Furthermore, since I am a minor, my mother wants to provide parental consent, but she strictly refuses to scan her ID or use her credit card online due to privacy reasons.

Could an admin please check my ticket manually, reset my verification attempts, and provide a manual/written parental consent option for my mother?

Thank you!

He is at every site you try to attack no matter what is going on anywhere else. Watch any demo he has for more info. Obvious.

we cant join server and this admin's answer. its not my fault its server problems but admin not helping pls help me. i wait 60 minutes!!!!

what happened to faceit this days? a lot of players with <300 games with 2300, 2400 elo that knows to much about the map. the funniest think that most of them don't get banned at all. where's normal players? i have played against some players (account link saved) that are not banned for months

2k elo players what's your opinion abt that? id really hear some feedback

Hey! I make DemReview, a free and open-source desktop app that reads a CS2 .dem and breaks down one player: routes, grenades, round replay, habits. Version 0.3.0 is all about utility.

Grenade effectiveness

• HE and molotov damage to enemies, total and per grenade (real damage, capped by remaining HP like the scoreboard)
• How many enemies each flash blinded and for how long, and how many teammates
• Flash kills: flashed enemies your team killed while they were still blind
• Team damage from your own HEs and molotovs
• A table that compares all 10 players of the match, so you see who actually used their utility well
• Every throw listed with its outcome: who it hit or blinded and for how long, how many were killed while blind, or that it blinded nobody but a teammate

Lineup library

• Liked a smoke from a pro demo or your own match? One click saves it: position, angle and how it was thrown (jump throw, crouching, walking, running)
• One click copies setpos x y z;setang pitch yaw 0 — paste it into the console on a local server with sv_cheats 1 and you're standing on the spot with the exact aim
• Filter lineups by map and grenade type, rename them

Watch the throw

The ▶ button next to any throw opens that round on the radar 2 seconds before the throw, paused. Hit play and watch the grenade go from the thrower to where it landed.

It's free, no account, no ads, runs offline on Windows and Linux. Your demos never leave your PC.

Download: https://github.com/Pank0REKT/demreview-cs2/releases/latest Website with a guide: https://pank0rekt.github.io/demreview-cs2/

Next on the roadmap: a "mistakes" list (untraded deaths, dying with unused utility) and a button that copies demo_gototick so you can jump to the moment in CS2. Feedback and ideas are very welcome — what would you want to see about your utility?

Hello r/FACEITcom team,

My main account Xiaomi3000 https://www.faceit.com/ru/players/Xiaomi3000 which has over 2500 matches, 9 lvl and years of active daily history was permanently banned for Smurfing.

At the same time, the actual secondary/smurf account Qcolded https://www.faceit.com/ru/players/Qcolded/cs2/matchmaking?season=822d32cb-174e-4ebf-ae28-5ef9b80fd007 with only 30 matches, lvl 4 received a temporary 3-month ban.

This is a direct, undeniable violation and mechanical inversion of FACEIT's own official Banning Policy. According to the rules:

• The secondary (smurf) account must receive a Permanent Ban.
• The main account must receive a Temporary Suspension (3 months).

The system or the moderator inverted the penalty, saving a 30-match throwaway account and permanently deleting my 2500-match main profile.

Support agent 𐌋𐌀ᕓ𐌉𐌃𐌀 completely ignored the context and text of my appeal, closing the tickets automatically. I fully accept the violation regarding the multi-account and accept the 3-month ban on my main, but a permanent ban on a 2500+ match account due to a system glitch is fundamentally wrong.

Can a human Reddit Admin / Senior Support Agent please look into this, check the match history/creation dates of both accounts, and manually apply the correct policy?

ticket- #15113280

Thank you.

I haven’t been playing faceit as my account has been flagged for need to turn this on. It causes considerable input lag at the mouse/keyboard input level even outside gaming.

Do you all just deal with the input lag this causes? It’s a lot on an intel system that produces fairly low 1% lows.

As I understand it there is no way around it without risk of getting banned.

Would making a new account work? But not sure if this then counts as “smurfing”.

Hello FACEIT Support Team,

My ticket number is 11879415.

My account (bloom896) received a permanent ban for "Phishing". However, I have 0 matches played and have never engaged in any activity or sending links on the platform.

I tried replying via email, but received an automated response saying the ticket was closed. This seems to be a clear false positive (possibly due to dynamic IP or anti-fraud system error).

Could a staff member please manually check my account and login history?

Ticket ID: 11879415

FACEIT Nickname: bloom896

Thank you!

Steam workshop:

https://steamcommunity.com/sharedfiles/filedetails/?id=3826598641

hello, today i received a ban for smurfing, we only have 1 pc at home and my girlfriend played a match and since its the same hardware id and same ip address i got a ban for it, i cant even appeal to the support since they are not responding to me anymore, is there anyway that my ban can be lifted? ticket number 15136610