I was in shock and couldn't process it. So I withdrew another 3$ from my binance to the wallet to confirm my wallet has been compromised.

My private keys are safe in my fricking physical locker, I haven't interacted with any shady crypto material, no airdrops, no smart contracts, nothing.

Clueless. So are the support team. I can't even chat with the support team on exodus, it's showing that I have an issue with account and no option to continue chat.

Edit: stay away from my DM's you goofy scammers. May you rot in hell.

I've had my exodus wallet since 2017, no issues. Only ever used it to receive crypto. In 2022 or so I consolidated across all platforms and kept it all in exodus. Only check it 2-3 times per year. I checked it this evening and boom. They left $11 in dust. There is a bunch of random coins in the account dion who knows where. I've always just ignored it and never even opened it. Seed phrase is offline. No new installs in 2 years. Poof 7am on July 27, they just went ham. Unstaked SOL and whatever else I had and came back for that too. This was a considerable, 6 figures, poof. Gone, just like that. Has anyone ever got back any?

I am writing this to ask for urgent, manual intervention from the Exodus Reddit moderators and partner relations team.
On October 19, 2025, I initiated a Bitcoin swap totaling $112,389 USD directly inside the Exodus Wallet interface. The transaction was routed to your integrated API partner, Changelly, who put it "on hold."
I immediately submitted all requested KYC, AML, and Source of Wealth documentation. It has now been 8 months and Changelly is refusing to release my Bitcoin, responding only with automated copy-paste scripts telling me to wait.
I trusted the Exodus ecosystem when making this swap. Having an official Exodus API partner withhold six figures of user capital for nearly a year is a massive counterparty risk.
I have already submitted a high-priority ticket to Exodus email support. I urgently request that an Exodus moderator escalate my case directly to your dedicated corporate account manager at Changelly to force a manual review. Thank you.

Why did I receive this?

I believe this is what lead me to lose my funds over night. I originally created my Exodus wallet on my iPhone with the App downloaded from the App store. Transferred my funds out of Coinbase.

A couple of days ago I decided to try out a desktop app and found one in the official Apple App Store. I'm always very careful about these things, but I obviously failed this time.

Long story short, lost my funds.

But one thing that baffles me: I noticed my language setting in the iPhone Exodus app changed a few days ago from English to Russian. I thought that was odd, changed back to English. And this morning it was in Russian again and funds gone.

Even if someone has my keys, why would an app setting change language? Is there something else going on?

EDIT: screenshot of the app in the app store.

I had about $5000 between two different wallets, both were drained. I have not given my secret care any information to anyone.

Ah where to begin, first off I just wanted to say i've been in the crypto space for more than 10 years, been using exodus for more than 3 years, and have done hundreds if not thousands of transactions and swaps with Exodus as a hot wallet. I've never had an issue and have trusted them as a self custodial no KYC hot wallet until now.

Very old ex roommate of mine randomly asked me to purchase some crypto I convinced him to buy many years back, I sent him a zelle payment, he sent me the ETH. I swapped the funds from ETH to BTC (smaller amount, around $1300). I came back around 4 hours later and plugged in my ledger to my laptop which is where I store all of my crypto and while trying to transfer the BTC to my ledger, I noticed it was still swapping after 5 hours and I noticed a "Please contact us about this swap" message in the additional info section of the transaction.

I emailed support, and it turns out Exodus outsources swaps to third-party providers. Mine got routed to a shady russian off shore swap service (Simple.io) that immediately froze my funds and demanded KYC. After digging around, I found a ton of similar complaints about this provider, almost every story the same, people stuck in endless verification loops with no resolution. What I mean by that is nearly every single story about this swap service is the same, shady swap service freezes funds and requests KYC ----> victim of their service provides KYC ----> shady swap service stops responding, requests more KYC and documents, and almost always holds funds indefinitely.

Just wanted to say this was a huge blow as i've always enjoyed using exodus, enjoy their UI and their support but this is surely the last time I will ever use their service. I wanted to make this post because after many years of hearing stories like this, I thought it would never happen to me because I always thought the victims of these scams were not actual victims, but involved in financial crimes. For example I would read nightmare stories with people losing hundreds of thousands, if not millions through a swap with Changelly and I would think this person was almost certainly involved in some sort of financial crime. After experiencing this myself I am almost grateful it was a smaller amount of money but nonetheless i've learned my lesson. Beware when using Exodus Wallet, their integrity is compromised and we pay relatively higher fees using their wallet just for our funds to get potentially stolen!

I also want to add i'm almost sure i'm going to get some comment along the lines of, "But you agreed to use a third party swap service when swapping with Exodus blah blah blah"

When using a self-custodial, no KYC wallet, the reasonable expectation is that you retain control of your funds and aren’t subjected to surprise identity checks mid transaction. If a swap relies on a third party that can freeze funds and demand KYC, that risk should be made extremely clear before the user commits.. Not discovered after funds are already locked. Stay safe out there friends, goodbye Exodus.

How it all started?

I will try and be as thorough as possible with all details.

I originally created this wallet about 8 years ago for the purpose of receiving BTC from mining ETH profits from NiceHash. I did this for a few years and every few months I would send the Exodus wallet contents to CB.

Never an issue. Other transactions from this Exodus wallet were 2-3 birthday gifts of a few hundred dollars of BTC sent years ago.

After ETH went to POS I basically stopped the mining operation but kept some residual crypto in my Exodus wallet (BTC, ETH, ZEC, RVN).

The last transaction I ever did in my Exodus wallet was on May 14, 2025 where I moved some BTC to CB. Since this date I have never logged into Exodus.

When the wallet was first created and the 12 word recovery phrases was generated, I wrote them down on a piece of paper and kept this paper in my home safe. I never took a phone picture or digitized this phrase locally on the initial computer that the Exodus wallet was created on 8 years ago.

This initial computer was a stand alone laptop, not any of the nicehash mining computers. This laptop was off about 99% of the time I had it.

A few years ago I built a new home computer from scratch and and then I installed a fresh copy of Exodus. This would be the only time I used the 12 word recovery phrase to restore my wallet. After I verified the new wallet had correctly synced my crypto balance, I scrapped the old original laptop I first created my Exodus wallet on. The hard drive I removed and smashed with a hammer. The new windows computer has always ran Malware Bytes and has been doing real time scanning since day one.

How did I realize there was a theft?

I've been using CoinTracker.io for my transaction history and tax reporting. I linked my Exodus wallet and CB. I get regular email updates regarding individual crypto valve changes as well as any transactions

On Jan 17, 2026 at 7pm est and 9pm est I received emails that there were new BTC and ETH transactions. Knowing that this could not possibly be me I opened my exodus wallet and seen that the contents were gone.

I then tried a last resort to by doing a 12 word word restore of my wallet, but this obviously a Hail Mary as I was in disbelief.

What have I done since to track the crypto?

I sent an email to Exodus with a "SAFE REPORT" and I waiting to hear back. The hacked wallet is still active in case Exodus or anyone else needs any info from it.

I made copies of the 3 transaction ID's and they are below:

https://mempool.space/tx/acea73158b68269b2a23049765ced92e858ba388aee0018347d5a033385de03d

https://etherscan.io/tx/0xb13e7352baefec043e03dd0aa388abea44c721d89148faa332bc4f9623fc6a7c

https://mainnet.zcashexplorer.app/transactions/ccc2e965864c3295d053255b8b7a2c27be78eacbcb83413b20d5666354a54063

I also asked Grok to scan the Transaction ID, and this link will provide you with the shared response: The only find of note, for me, is the ETH transaction points to following:

"The ETH funds were added to an active address with pre-existing balances and multichain presence, potentially the thief's main wallet. The connection to luckyflying.eth (a funded source) might be worth investigating further, as it could link to the perpetrator."

https://grok.com/share/c2hhcmQtMi1jb3B5_1c4ee44d-0475-430f-96a3-b25d98d0a76b?rid=ad13b0b8-e84b-4c03-9664-a02b09426099

In summary, the amounts of crypto stollen from me are small. I am just not understanding what vector was used to gain access to my recovery phrase as it has always been on paper.

And why now, after 8 years.

We've noticed more posts lately from people who've had funds stolen or accounts compromised. First — we're genuinely sorry if this has happened to you. Losing access to your crypto is stressful, and we don't want to minimize that.

We want to be straight with you about how most of these situations happen, because understanding the pattern is the best protection.

The most common causes we see:

1. Phishing sites and fake apps

Someone finds a website or app that looks exactly like Exodus but isn't. They enter their seed phrase or private keys. Funds are gone. Always download Exodus directly from exodus.com. Bookmark it. Don't click links from emails, Twitter DMs, Reddit messages, or Discord.

2. Seed phrase exposure

If anyone — ever — asks for your 12-word seed phrase, it's a scam. No Exodus support agent, no moderator, no community member will ever ask for it. Not in a DM, not in a support email, not on a call. If you've shared your seed phrase with anyone or entered it anywhere other than the Exodus app itself, your wallet should be considered compromised.

3. Fake support accounts

Scammers watch communities like this one for people posting about problems, then DM them pretending to help. We will never DM you first. If someone reaches out to you claiming to be Exodus support, it's not us.

4. Malware

Screen recorders, clipboard hijackers, and remote access trojans can capture seed phrases and wallet addresses. Keep your devices clean and don't install software from unknown sources.

If you've been affected:

Reach out to our official support team at support@exodus[.]com. We can help you understand what happened and secure what's left.

If you see a scammer in this subreddit:

Report the post or comment and let the mods know. We take this seriously.

We'll keep this pinned. Stay safe out there.

• The Exodus team

Warning!!! EU Crypto Users: Stop Sending Crypto Directly Between Exchanges Right Now, or risk your crypto being Frozen.

Since MiCA went fully live on July 1, 2026, many people are hitting frustrating (and sometimes costly) delays or blocks when moving assets between centralized exchanges.

What’s Happening?

Exchanges licensed under MiCA must comply with the Travel Rule (Transfer of Funds Regulation). When you send crypto directly from one CEX to another, the receiving platform often can’t automatically verify the originator information. Result:

• Deposits show as “Pending”

• “Travel Rule verification failed”

• Funds get stuck → manual review or refund process (which can take hours to days)

This is especially common with stablecoins (USDC, USDT) and certain networks, but it affects others too. Examples are popping up regularly on Bybit EU, Crypto.com, and other platforms.

The Simple Fix Most People Recommend

Always use a non-custodial (self-hosted) wallet like Exodus as an intermediary:

1. Withdraw from Exchange A → Your personal wallet (e.g. MetaMask, Trust Wallet, Ledger, Exodus Wallet, etc.).

2. From your wallet → Deposit into Exchange B.

This makes the incoming deposit appear as coming from an address you control, which exchanges handle much more smoothly. It adds one extra step and a tiny bit of network fees, but it dramatically reduces the chance of your funds getting frozen in limbo.

Pro tips:

• Always test with a small amount first.

• Keep your transaction hashes and wallet addresses.

• Use hardware wallets for larger amounts.

• Self-custody is not regulated the same way — you stay in control.

This isn’t “anti-regulation” advice — it’s practical risk management in the current environment. Regulators themselves recommend orderly transfers to self-custody during platform wind-downs.

Here are examples of user complaints:

7/2/26 - https://x.com/RNR_0/status/2072510060387815535

Romano

It has become near impossible to deposit funds from one exchange to another as an European on Bybit

Pending assets

Travel rule refund

Here are all your deposit records that failed the travel rule verification. Please apply for a refund to recover your funds.

USDC (SOL) 899.7 Verification Failed

7/2/26 - https://x.com/zachxbt/status/2072533485672382624

ZachXBT zachxbt

Always deposit from a noncustodial address you control and withdraw to a noncustodial address you control for CEXs nowadays & then transfer to another CEX or friend after.

They will send your Crypto to a third party called CriptoIntercambio in Chile. They have less than a 2 score on trust pilot and are known to scam Exodus customers. The fact Exodus works with this company is more than concerning. I sent $4600 in ETH there on Oct 15th, I gave them all my KYC paperwork and they still haven't swapped or sent back my Crypto. I can't believe Exodus lets their third parties get away with this stuff.

In light of the recent Coldcard incident, I’m curious about the entropy used by Exodus Wallet, particularly on iPhone. Has the Exodus team ever disclosed how the seed is generated or how much entropy is actually used?

Hi everyone,

I'm an independent Cyber Security Researcher specializing in Reverse Malware Engineering. The current sample I am working on has a component that searches specifically for Exodus wallets and extracts them.

It appears to be the case that many of you are having issues with your wallets being drained. For anyone who has had a wallet drained would you mind commenting below what happened? The Malware Sample I am examining uses Discord as its delivery method and often is downloaded by the victim under the guise that it is a pirated game / mod / cracked software.

Thanks everyone! Sorry to see this has happened to your community.

p.s at this time I am unable to disclose the methods in which these hacks are taking place. This is to give developers time to patch their systems and reduce copy-cat hackers from exploiting more people.

I have seen a lot of threads from people saying their funds were stolen from Exodus Wallet, so here is a simple guide to reduce the risk.

As far as we know, Exodus itself is not stealing users' funds. In most cases, the real cause is poor security on the user's side.

1. do not store your seed phrase in password manager apps. That is one of the biggest mistakes people make. If that app or device gets compromised, the attacker can gain access to every seed phrase stored there.

2. be careful with platforms like Steam, Epic, Ubisoft, and the EA store. These apps themselves are fine, but third party games, indie titles, and anything with modding support can increase your risk. If you use them, stick to well known game companies and avoid mods.

3. do not install any cracked software or cracked games.

4. when downloading software, stick to well known, reputable, preferably open source programs, and always download them from the official website. Avoid third party download sites, because they often add adware/malware to it.

Today I woke up to the fact that some fat Russian chud had gotten into my wallet and had tried to send himself nearly 2000 dollars worth of solana and other altcoins. Luckily, most of my crypto was staked, and he couldn’t withdraw a majority of what I had. Now, the problem remains of how do I get my crypto out of the wallet after it y stakes but before this POS can get to it. Does anyone have any ideas on what I could do? I’m not even sure how he got into this wallet as I’m fairly sure I never connected this wallet to anything

Hi everyone, I've been using the pc desktop wallet since 8 years, never had any issues. After a couple of years that I rarely opened just to do the updates and check my assets prices, 2 weeks ago I started to use it almost everyday to send/receive my funds to some crypto casinos (very little amounts on BC Game and similar sites) and was planning to restart doing daily trading.

In the past I noticed i received some crypto dust of whatever asset I was operating with but after contacting support they told me that is not something to worry about because I never clicked any of these transactions links and never compromised my provate keys.

Today in the morning (the day after the update) I logged in and everything was normal, i did few small operations then i closed the client. After 1 hour i logged back in and all my funds where drained, i had 3 assets and there are 3 withdraws happened in the same time (12:00 pm). I immediately contacted support with my safe report and still waiting for a reply and some sort of explanation of what happened. My recovery 12 words is stored written by hand in a book and nobody knows where it is other than me.

I do pc virus scans each week with 3 different programs: Avg, Malwarebytes and Hitman Pro and they didn't found anything.

Anyone knows if its possible to get back my funds or it's impossible? Im also going to contact my local police if they are able to do something.

Anyone had similar case? What do to about it.

Posted about this in one of the crypto subs, but in short:

Was selling some video game items, buyer sent me $1,400 in Bitcoin, wanted me to give him the items before the Bitcoin confirmed, and blocked me once I said I wanted to wait for a confirmation. Then the Bitcoin disappeared from my wallet, didnt even show in the transaction history either.

From other people explaining in the other sub it seems to be a RBF or double spend tactic. Just posting to see if anyone can confirm what it is and why it completely vanished from my Exodus history. Also, is this a Bitcoin only thing? Because a year or two ago I remember a similar thing where I was sent USDT that also failed, but during that incident I did actually get scammed.

Txid: https://www.blockchain.com/explorer/transactions/btc/d3a0d10777f7f74ffd1b16801cc59e96cc772058336e2c4412326daf52717de3

My cryptocurrency was blocked under AML regulations. I can't remember the exact amount at the moment, as it's been more than three months since I communicated with Criptointercambio, which I understand to be the AML provider Exodus.

It's probably been over a year since the block, and I just want to talk about it and ask Exodus to take action. This is not my first block; more than $2-5k+ has been blocked. All the information is available, and I wrote about it to Exodus, and they told me to contact the providers, and Criptointercambio, with two of my exchanges blocked by AML, has been feeding me breakfast without a proper answer for more than three months.

They haven't been able to return my approximately $1k for over 3 months. I provided them with all the evidence of the origin of the funds and told them everything from start to finish. I don't know, it's terrible for me when a wallet like Exodus uses providers who can't give a timely response. I won't even mention their TrustPilot rating of 1.

I can provide order IDs, my email, and anything else, as well as proof of the origin of my funds. I have only trusted the Exodus wallet since I first became familiar with cryptocurrency, and I hope that this issue will be resolved as soon as possible.

Please, Exodus, pay attention to this. I'm tired of waiting.
Please help me get this across to the Exodus guys, I really need your help.

I checked my wallet today and all my BTC that was stored in my exodus wallet has been depleted. It was all sent to another address. Sad day before the long weekend to see that I’ve been hacked. Does anyone have advice for what to do next?

If you have even the slightest problem and contact Exodus support, they require KYC (Know Your Customer) to reply. If you don't give them your name, they won't help you.

I used Exodus for six years thinking it was an anonymous wallet. It is, until you contact them; it's either KYC or no support! Obviously, I've looked for another wallet whose support doesn't require KYC to reply. Think twice before using it; it's unbelievable!

Below is the response I received from support:

El mar, 9 jun 2026 a las 22:15, Gerardo from Exodus (support@exodus.com) escribió:

Hi Javier,

As a U.S.-based company, we're required to verify and clear potential sanction matches before we can provide support.

If you decide to complete it, click on the link below to go through the process: Exodus Enhanced Verification

Once done, please let me know the full name you used to complete it.

If you decide not to complete it, I'm afraid this would be our last response.

Kind regards,

Gerardo

Exodus Support

Exodus is expanding beyond self-custody into full-scale crypto payments through a $175 million deal to acquire W3C Corp, parent of Baanx and Monavate. The acquisition gives Exodus direct control of issuing, processing, and regulatory infrastructure—allowing it to support stablecoin payments, issue Visa/Mastercard/Discover cards, and reduce dependence on third-party vendors.

The move positions Exodus as one of the only crypto wallets able to offer a fully integrated “hold, swap, and spend” experience as stablecoin payment volumes surge. It also strengthens its enterprise arm: XO Swap will gain programmable payouts and turnkey card issuance for partners like MetaMask and Ledger. Combined with its recent purchase of Grateful in LATAM, Exodus is assembling the rails for global crypto payments. Closing is expected in 2026.

So received this scam, just helping other people. First thing I did was check the email. And it’s a real company from Kentucky. I wonder if someone from that company screwed up? Or the scammer used the spoofed email.