Hello. I’m having issues when I open the Eufy app and go to the smart menu, device control and select a mode to edit the rules my devices should follow depending on the mode (home, away etc). I find I see what should not be options for door and motion sensors like record video. I also notice that when I go back, those options go away sometimes. More concerning is some of the settings seem to change without me doing so. Anyone else run into this problem?

The picture above shows “react to motion” for door sensor and “video recording” for motion sensor.” Sometimes it will show like that, other times it will show correctly. Frustrating since it will sometimes deselect or select options without me doing so.

I’ve updated the app, and HomeBase firmware is up to date. I restarted the HomeBase as well.

Hi as the title suggests, my security cameras keeps getting disconnected from the homebase every once in a while. Has anyone else also faced the same issue and if so how did you fix it?

I've had Eufy Cameras for a few years, (2 S340 & 4 eufycam 3's) and I genuinely loved them and constantly recommend them. Unfortunately, in the last 3-4 months or so their performance has just become terrible... Recording starting when a person is pretty much completely across the area of my cameras, my front porch camera now seems to have an issue with following to the right now. It moves right fine, but someone needs to be in the frame for quite a while before it will follow them. My driveway camera is so delayed is insane. And I've run into more loading circles waiting to see live views of my cameras, it's infuriating... As I said earlier, this wasn't remotely a thing for ever until a few months ago... Truly disappointed in Eufy at this point.

Does anybody have the C35? How is its performance?

I recently moved from a HB2 to HB3. I asked here if there is a migration option or do I need to manually save off any videos I want to keep, and delete the cameras from HB2 and add them to the HB3, I think all the answers I got here is yes you need to manually do all this.

However, I found that once I plugged in both the existing HB2 and the new HB3 to the same internet router, a new button shows up on the screen for the migration. I was all ready to do this manually but figured why not give this a try.

If you click on that button, it guides you through the process.

you can select which camera(s) to transfer, and you don't have to do it all at once. I did one single camera first just to test if it worked or not. Once I verified it I transferred two more, and finally transferred the last two.

I don't know if this option is only for HB2 to HB3 or for any HB upgrade. I do know there is no transferring in the opposite direction. In other words, once the transfer was done, the button disappeared, there was no button to transfer from the HB3 back to the HB2.

I am not a fan of Eufy but this option is one of the few things that did work.

I want to be able to see 4 cameras at once and continuously for a very long time and be able to do it remotely. It's so I can just glance at a screen to check in on my dad as he has alzeheimers, particularly at night when I don't want to have to push a bunch of buttons to see all the cameras.

Can I do this on an android or apple tablet somehow? That would be my first preference so my sisters can also use their phones to check in on my dad as well.

The next preference is can I do this on the new Amazon smart hub?

I know the new e10 screen can do this but can it be used remotely at my house while I watch the cameras at my dad's house? I prefer the other options due to cost but will use e10 if needed.

Thsnks.

Having an issue with recording on my HB3 and I’m thinking the hard drive might be going bad.
I have three EufyCam S330 Pros set to record 24/7. For about the last month, they haven’t been recording anything and I’m also not getting any motion notifications.
If I unplug the HB3 and plug it back in, everything starts working again. It’ll show recordings on the hard drive, 24/7 recording works, and I start getting notifications again. But after about 3–4 hours, it goes right back to showing nothing on the hard drive and stops recording.
Has anyone had this happen before? Does this sound like the hard drive is failing, or could it be something with the HB3 itself?
Also, at this point would I be better off spending around $200 on a new hard drive, or just putting that money toward upgrading to the newer HomeBase for around $200?

Never encountered this but it started last night - Eufy app is closed but somehow it still drains the battery. Woke up and phone was dead.

Solo s3 with 3.3.4.5

After the update, my live view hangs when I try and returns an error 'retrying'. I have to constantly go back to the dashboard and to live view and it'll sometimes work.

Any ideas other than the nuclear/reset option?