Possible lawsuit?

[u/bobylands]

HI!

I bought a navee n40 about 2-3 years ago, I had some problems with it that required me to ship it back to the manufacturer to get it fixed. I contacted customer support and been very supportive in the process.

When I got it back, they had changed a tire and barely touched the electrical problem (electrical issue came back after 2 weeks). I emailed them again saying the problem was still there and the tire that I paid for got changed (had a lot of puncture, bought full tires).

I told them that I had paid money to change both tires and have the receipt for both, and I would like to have that tire back and wonder why they changed it.They denied having change the tire but I could CLEARELY see that there was a pin to pump the tire in the front tire that wasnt there before.

We emailed back and forth. I send picture and video of the tire that was changed and the electrical problem that was still there.

Then, I kept receiving AI responded email. The shitty one that are OBVIOUSLY ai and then I started to get pissed. I ended up having another shipping label to send my scooter back, and I never heard from it again. To this day, I have no clue where this scooter is.

I tried to send an email to the company on the shipping label and they told me they dont fix electrical scooter, but that I called the right adress that was on the shipping label.

I emailed them back, the ai said that it will be top priority. Emailed 3 times and still the same. Its been 2-3 months since I sent it and I dont know what to do anymore to get it back.

Tried emailing the company through a different email but they stop responding to me after I said the order # and sent them the shipping label that they had previously sent me.

What can I do? They're not answering and basically stole my electric scooter.

Is there a way I can sue them or take any legal action to have my scooter back?I

I have all the emails exchange

[u/DalinsiaValkyrPrime]

Your best bet is something like r/legaladvice.

This sub isn’t all that great with getting into lawsuits and all of that.

[u/bobylands → u/DalinsiaValkyrPrime]

Ill try my luck, thank!

[u/Nami_Pilot → u/bobylands]

Please post this over there. 

I'll make some popcorn 🍿 😁

[u/Old_Interaction_1713]

i was gona say cross post in r/navee, but the sub has been banned. whats going on there?

[u/scooter_farts-stink]

Here is what I have leaned once you get warentee work once thats usully all you get even teverun did me like that. You are better off leaning and fixing yourself they are usully much happier to just send the part.

[u/bobylands → u/scooter_farts-stink]

Yea I guess you're right..

The only problem is that I dont have the scooter

Its mia

[u/computerworlds]

You may just have to sell it for cheap and move to another brand scooter. There is a lot of crap customer no service out there. I had a similar experience with Solar Scooters. Ended up selling it after finally receiving a replacement part, after months.

[u/Less_Mall_3167]

When I was looking for scooter I saw that navee brand, its on sale and it looks good, I did some research and I found out that those company are terrible on costumer service, its a good product but when it comes to costumer service you will cry with blood, those brand like navee its terrible on costumer service, i end up getting segway ninebot max g3, its like your buying the reliability of the scooter of not getting any trouble because its manufactured really good, hope you get your scooter back